前厅英语培训资料20140318 Important sentence1. Good morning / afternoon / evening and welcome!早上/中午/晚上好，欢迎光临！2. Welcome to Sovereign hotel.欢迎来君豪酒店!3. How may I help you?请问有什么可以帮到您？4. Do you have a reservation?请问您有预定吗？5. It’s nice to see you again.很高兴再次见到您！6. You are the most welcome.不用客气！7. Could you speak a little slowly/ loudly?您可以说慢/大声一点吗？8. Wait a moment please.请您稍等!9. I’ll ask my manager to handle it.我去叫我的经理过来10. Thank you for your waiting.谢谢您的耐心等待。

11. Have a nice day/ have a nice trip/ have a save trip .祝您心情愉快！/ 祝您旅途快！/ 祝您一路顺风！12. Look forward to seeing you again.希望再次见到您！Four basic Patterns of Questions四种基本疑问句型正式英语疑问句只有下面四种句型1、May I ~~? (我可以~~吗？）自己想知道某些事情时May I1. May I have your name, please?请问您叫什么名字？2. May I have your telephone number, please?您的电话是多少？3. May I see your identification, please?请出示您的身份证。

4. May I have your arrival time/ flight number , please? 请告诉我您的到达时间\航班号，好吗？5. May I know your room number ？您的房间号是多少？6. May I have a look at your key card?让我看看您的房卡好吗？7. May I take a print of your credit card ?请让我划印一下您的信用卡，好吗？2、Shall I ~~? (我可以~~吗？）提供建议或服务给客人时Shall I1. Shall I Call a taxi for you?要我帮您叫计程车吗？2. Shall I call a bellman?要我叫服务生来吗？3. Shall I make the reservation for you?要我替您订房间吗？4. Shall I take them for you?要我帮您拿吗？5. Shall I staple them on the left side or at the top?请问我是装订在左边还是上面呢？6. Shall I turn the cooling down ?要我把冷气调弱一点吗？3、Would you ~~?(您愿意~~吗？）询问客人喜好或意愿Would you1. Would you like tea or coffee?您要茶还是咖啡？2. How long would you like to stay?您想住多久呢？3. How would you like to settle your bill?您想怎么结算账单？4. Would you give me some features of your baggage？请告诉我一些您的姓李的特征，好吗？5. Would you mind waiting for a moment？您介意等一会吗？6. Who would you like to contact？您想联络谁？4、Could you ~~?(您可以~~吗？）有求于客人时，用Could you1. Could you fill out the form, please?您填一下表格，好吗？2. Could you write that down, please?请您写下来，好吗？3. Could you hold the line, please?请不要挂断电话。

4. Could you settle your bill when you check out, please?请告诉我您的到达时间\航班号，好吗？5. Could you sign your name , please?请您在这签名，可以吗？6. Could you check if everything is here?请您检查是否齐全？7. Could you please te ll me your room number, please?可以告诉我您的房号吗？1. Room reservations, ** speaking , how may I help you?客房预订部，我是**。

有什么可以为您效劳？2. For which date/ which kind of room / how many nights/persons?请问您定在那一天/哪种房间/住几晚/有几位？3. I’ll check if we have vacancy?我来查一下是否有空房间？4. Could you hold the line, please?请别挂断电话好吗？5. We have twins at US$180 and US$220 per night .我们有每晚180和220美元两种双床间。

6. May I know your name and your telephone number?可以告诉我您的名字和电话号码吗？7. We look forward to serving you.我们期待能为您服务。

1. Welcome to Sovereign hotel. Let me help you with the luggage?欢迎光临君豪酒店，让我来帮您拿行李。

2. How many pieces of luggage do you have？您一共几件姓李？3. Three ，one suitcase and two handbags.三件，一个旅行箱，两个手提袋。

4. Let me show you to the front desk.我带您去前台。

5. Is there anything valuable or breakable in your bag?您的包里面有贵重物品或者易碎物品吗？6. Shall I put your luggage here？我把您的行李放这里可以吗？7. Please check if everything is here?劳驾您检查一下东西是否齐全好吗？8. After you , sir .您先请，先生。

1. Welcome to sovereign hotel. May I help you?欢迎光临君豪酒店，能为您效劳吗？2. How would you like to pay your bill？您打算如何付款呢？3. In cash./By credit card./By traveler’s check .我用现金/信用卡/旅行支票来付款。

4. We require a deposit of US$200.我们需要200美元作为定金5. May I have your passport and credit card, please？能出示您的护照和信用卡吗？6. Please sign the registration form and credit card receipt.请您在登记表与付账单上签字。

7. Here are your room card and meal voucher.这是房卡和餐券1. I’d like to copy\type this.我想复印\打印。

2. How many copies would you like/ In color or black-and-white?请问您是要复印几份呢？/您要彩色的还是黑白的？3. Would you like me to staple these for you?请问这个需要帮您装订起来吗？4. How many tickets would you like?您需要多少张票？5. First class or economic class?头等舱还是经济舱？6. Please come and collect your ticket tomorrow morning.请您明早来取票。

7. How would you like to pay？问您怎样付款呢？8. Please charge to my room, here is my room card.请帮我挂房帐。