京华世纪酒店英语培训教材（目录）第一部分国际音标及语音语调第二部分酒店内部公共英语第一单元酒店职位与职务第二单元酒店部门英语第三单元酒店常见设施第四单元服务台常用词汇第三部分酒店常用英语第一单元称谓第二单元欢迎与问候第三单元介绍与寒暄第四单元指引（指路）用语第五单元询问信息（征询语）第六单元祝愿语及回答第七单元致歉与致谢语第八单元提醒和告别用语第九单元处理客人投诉第十单元常见的餐厅英语问题第十一单元其他用语第四部分酒店岗位日常服务用语第一单元前台类第二单元客房类第三单元餐饮类第四单元康娱类第二部分酒店内部公共英语第一单元酒店职位与职务董事长：Director总经理：General Manager总经办：Executive Office总经办主任：Director of Executive Office 车队长：Chief Driver行政干事：Executive Affairs司机：Driver文员：Clerk电脑部经理：EDP Manager电脑工程师：Computer Engineer电脑操作员：Computer Operator总工程师：General Engineer高级工程师：Senior Engineer值班工程师：Duty Engineer主管工程师：Supervisor Engineer电梯高级技工：Lift Senior Technician空调高级技工：Air-conditioning Technician 锅炉高级技工：Senior Boiler man强电值班技工：Duty Electrician强电维修技工：Electrician电梯技工：Lift Man机修技工：Machination弱电值班维修技工：Duty Electrician强电维修高级技工：Senior Electrician财务部总监：Financial Controller财务部经理：Chief Accountant会计部经理：Accounting Manager成本部经理：Cost Controller采购部经理：Purchasing Manager仓库主管：Storeroom Officer收银主管：Cashier Officer会计主管：Accounting Officer采购主管：Purchasing Officer收货员：Receiver出纳员：Teller工资员：Payroll Control采购员：Purchaser成本员：Cost Control仓管员：Storeman收银员：Cashier会计：Accouter总管事：Chef Steward主管：Steward Supervisor清洁工：Cleaner人事部总监: Personnel Director 人事部经理：Personnel Manager人事助理兼后勤总务: Personnel Officer员工宿舍领班：Staff Dormitory Captain宿舍管理员：Staff Dormitory Keeper培训部经理：Training Manager培训部主任(人事干事)： Training Officer翻译兼英语教师：English Translator & Teacher市场营销部总监：Director of Sales and Marketing 销售部经理; Sales Manager高级客户经理：Senior Clients Manager策划经理：Planning Manager公关部经理; Public Relations Manager销售部副经理：Sales Manager Assistant销售主任：Sales Officer公关主任：Public Relations Officer员工餐厅主管：Staff Canteen Supervisor员工餐厅领班：Staff Canteen Captain厨师：Cook厨师助理：Cook Assistant房务总监：Rooms Division Director前厅部经理：Front Office Manager接待处经理：Reception Manager管家部经理：Executive Housekeeper管家总管：Asst. Executive Housekeeper 大堂副理：Assistant Manager总机主管：Operators Supervisor楼层高级主管：Senior Floor Supervisor 楼层主管：Floor Supervisor公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor接待处领班：Receptionist Captain总机领班：Operators Captain服务中心领班：Service Center Captain 楼层领班：Floor Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain服务中心文员：Service Center Clerk 健身房服务员：Gymnasium Attendant 客房服务员：Room Attendant接待员：Receptionist行李员：Bellboy门僮：Doorman清洁工：P.A. Man缝纫工：Seamstress熨烫工：Presser洗涤工：Washer保安部经理：Security Manager高级主管：Security Senior主管：Security Supervisor消防主任： Fire Center Officer领班：Security Captain消防员：Fireman保安员：Security Guard娱乐总监：Recreation Director餐饮总监：F & B Director餐饮部经理：F & B Manager宴会销售部经理：Banquet Sales Manager 楼面经理：Service Manager中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager行政总厨：Executive Chef助理行政总厨：Asst. Executive chef中厨总厨：Master Chef Chinese Food中厨主厨：Sous Chef (Chinese Kitchen)西厨总厨；Master Chef .Western Food西厨主厨：Sous Chef (Western Kitchen)西饼主厨：Chief Baker楼面部长：Captain宴会销售主任：Banquet Sales Officer高级服务员：Senior Waiter & Waitress咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain调酒师：Bartender酒吧服务员：Barman点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant碗工：Dishwasher咨客：Hostess传菜员：Pantry man服务员：Waiter & Waitress实习生：Trainee第二单元酒店部门英语酒店部门英语名称Executive Office行政办公室Human Resources Dept.人力资源部Training Department培训部Food & Beverage Dept.餐饮部Housekeeping Dept.管家部Recreational Dept.康乐部Information Technology Department电脑部Engineering Dept.工程部Financial Dept.财务部Front Office前厅部Sales Dept.市场营销部Purchasing Dept.采购部Operator总机Reception接待处Information问讯处Security Dept.保安部Reservations预定处Concierge礼宾部Business Center商务中心Ticket counter票务处Cashier’s Counter收银处Fire Fighting Center消防中心第三单元酒店常见设施Fitness Centre健康中心Chinese Restaurant中餐厅Western Restaurant西餐厅Conference room会议室Function room宴会厅Indoor swimming pool室内泳池Beauty saloon美容中心Snooker room桌球室Laundry洗衣部Lobby大堂Suite套房Standard room标准间Double room大床间Mini-bar小酒吧escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器第四单元服务台常用词汇management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 账单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…percent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。