英文回答：
The processing process of the master ' s list is carried out in accordance with thepany ' s policies and guidelines and is divided into four steps： receipt， processing， tracking and feedback。
After receiving the client ' s work orders， the manager must record them in the system in a timely manner and ensure that the information is accurate。
Following receipt，the worksheets are classified according to the processing process prescribed by thepany， priority is set and dedicated to processing。
In processing the work orders， the handlers are required tomunicate in a timely and efficient manner on the basis of the client ' s problems， to resolve the client ' s problems and to record the processing process。
It is important to keep track of issues in a timely manner， to keep abreast of their progress and to provide feedback to clients when they are resolved and to confirm that they have been resolved。
This ensures that client issues can be addressed in a timely and effective manner and enhances client satisfaction and corporate image。
掌柜工单的处理流程是按照公司的政策和方针进行的，主要分为接单、处理、跟踪和反馈四个步骤。
掌柜人员接到客户的工单后，必须及时
将工单录入系统，并确保信息准确无误。
接单后，要按照公司规定的
处理流程对工单进行分类，确定优先级，并安排专人处理。
在处理工
单时，掌柜人员需要根据客户的问题进行及时有效的交流，解决客户
的问题并记录处理过程。
必须及时对问题进行跟踪，了解问题的进展，并在问题解决后，向客户进行反馈，确认问题已经得到解决。
这样可
以保证客户问题能够得到及时有效的解决，提升客户满意度和公司形象。
When dealing with a problem file， the owner must record the problem first and then assign it to the corresponding person。
There is a need to verify the problem， to obtain details and tomunicate with clients in a timely manner， and to obtain more information。
If the problem was moreplex， other departments or personnel would also be needed to resolve it。
In dealing with the problem， follow—up and prompt action should be taken to ensure that it is resolved in a timely manner。
Once processed， the client will also be contacted to confirm that the problem has been resolved and to record the client ' s thoughts。
This allows for the timely identification of problems，improved workflow， more efficient problem handling and client satisfaction。
处理问题件时，掌柜要第一时间把问题记录下来，然后分派给对应的
人去处理。
要对问题进行核实，了解详细情况，并及时和客户通联，多了解一些信息。
如果问题比较复杂，还要找其他部门或人员一起来解决。
在处理问题的过程中，要一直跟进，催促处理，确保问题能够及时解决。
处理完后，还要给客户打个通联方式，确认问题解决了没有，并记录客户的想法。
这样能够及时发现问题，改进工作流程，提高问题处理效率和客户满意度。
The process of processing the worksheets and questions highlighted the importance thatpanies attach to the quality of their clients ' services and the continuous optimization of work processes to improve client satisfaction。
Rigorous process and scientific management will enablepanies to better meet customer needs， improve customer adhesion and reputation，and promote intra—firm collaboration and efficiency。
This provides strong support for corporate growth。
申通掌柜对工单和问题件的处理流程彰显了公司对客户服务质量的高度重视，并持续优化工作流程，以提升客户满意度。
严格的流程和科学的管理可使公司更好地满足客户需求，提高客户黏性和口碑，并促进公司内部协作和工作效率的提升。
这为公司的发展壮大提供了有力支持。