okay. How was your flight?B: It was pretty bumpy, also a bit long, all together about 5 hours.A: That is a long flight. You had a layover too, is that right? You must be tired.B: Actually I feel quite rested. I was able to sleep on the plane.A: Goo d! Here, let me help you with your bag. Is it your first time to Seattle? I’d be happy to take you around this city and show you the sights tonight if you’re up to it.B: That will be very nice. You're too kind.A: I’ve already made a hotel reservation for you, let's go to the hotel first and drop off your things. Then, I’d like to have a drink so that we can get better acquainted. I’ve booked a table at an exclusive restaurant downtown. Afterwards, I’ve made arrangements to take you to see the city ligh t. Seattle’s nightlife can be really quite exciting. How does that schedule sound to you?B: Sounds great. Thank you for your hospitality.I.A Telephone Reservation 电话预订客房A: Hello! This is Golden Card Office, New World Hotel.这里是新世界大酒店金卡办公室Can I help you? 能为您效劳吗?B: Hello, this is Bob Jackson from Star Company.我是斯达公司的鲍勃杰克逊I’d like to reserve a room from the 21st to the 24th this month.我想预订你们酒店本月21日至24日的一个房间。
A: Yes, Mr. Jackson. What room do you exactly want?你具体想要什么样的房间?B: I need a double room. 我要一间双人房。
I prefer a room overlooking the garden.我想要能俯视花园的房间/ I prefer a room with a good view of the sea.我想要能眺望海的的房间./ I prefer a quiet room away from the street.我想要避开街道的安静房间A: No problem. 没问题。
Our hotel is a five-star hotel.我们酒店是五星级的酒店We guarantee our guests’ satisfaction.我们保证让客人满意。
By the way,what time are you arriving?顺便问一下，你们几点抵达？B: Around four p.m., the 21st of this month.这个月21日下午4点左右。
How can we find the hotel after we leave theairport? 我们离开机场后如何才能找到酒店？A: Don’t worry.别担心An English speaking guide will be meeting you at the airport.一位说英语的导游会在机场接你们And there will be a car or shuttle bus pick-up service, which is free of charge.并且有免费的小轿车或班车接送B: That’s great. 太棒了How much do you charge for the room?/ What’s the room charge?请问房价是多少?A: 988 yuan RMB per night, plus 15 percent service charge.房价每晚988元人民币，加15%服务费。
B: I’ve got a Golden Card for your hotel.我有你们酒店的金卡Will you give me some discount？可以打折吗?A: Oh, yes, Mr. Jackson. Are you the card holder yourself?请问你是否是持卡人本人？B: No. A friend of mine lent it to me. 不是，是一位朋友借给我的 Can I enjoy discount in that case? 这样也能享受优惠吗?A: Yes, you can. 可以的But we’ll give you just 25 percent off, and theholder himself can enjoy a 50 percent discount.不过我们只能给你25%的优惠。
持卡人本人可以享受50%的优惠。
B: But 25 percent will be quite all right. 25% 也相当不错了。
By the way, how far is your hotel from the International Exhibition Center?顺便问一下，你们酒店距国际会展中心有多远？We have business there every day. 我们每天在那里都有业务。
A: It's 15 minutes' drive from here. 开车大约15分钟。
B: Very good. 很好 I've got it. 我知道了A: Would you please confirm your reservation three days before your arrival？能否劳驾你在到达这里的三天前确认你的预订？B: Sure. 好的Bye. 再见II. Checking in 登记住宿A: Good afternoon, sir. May I help you?B: Yes, I’d like to check in. 我要办理入住登记Is there a double room available? 有空的双人房吗？A: Have you made a reservation? 你有预订吗？B: Yes. My name is Bob Jackson.This is my wife, Anne Jackson.I called to reserve a double room two weeks ago.两周前我打电话来预订了一间双人房A: Just a moment, sir. 先生请稍等I’ll check on your reservation.我查一下你们的预订登记We have you in our record. 有的。
Can I see your ID cards or passports, Mr. and Mrs. Jackson?请出示你们的身份证或护照B: Sure, here you are. 好的，请看。
A: Thank y ou, Mr. Jackson. You’ll have a double roomon the top floor with a very good view of the harbour.你们住在顶层的一套双人房，可以看到海港的美丽景色。
B: Great! I like the room facing the sea.太好了，我喜欢朝海的房间。
A: Will you please fill out the registration form, Mr. Jackson?请你填写这张登记表好吗？B: Sure.行。
A: Also, you are required to pay one day's roomcharge as a deposit.你们还必须交一天的房钱作为押金。
And if everything is all right, we'll return yourdeposit when you check out.如果一切正常，你退房的时候，我们会归还你的押金。
B: Can we use a credit card? 我们可以使用信用卡吗？A: Yes, we accept credit cards, including American Express,Master, Visa, Great Walls and Peony cards.我们接受信用卡，包括美国运通、万事达、维萨、长城和牡丹卡。
B: Good, we use Visa.很好，我们用维萨卡。
A: May I see your card, Mr. Jackson? 可以让我看看你的信用卡吗？OK, thank you. 好的，谢谢。
Here is your key card. 这是你的钥匙卡B: Could you tell me where I can put these importantdocuments I’ve brougth with me?请问我该把带来的这些重要文件放在什么地方?A: Well, you have a safety deposit box in your room,or you can leave them here at the front desk.你们房间里有一个保险柜，或者你也可以放在前台。
We take care of guests’ valuables.我们可以替客人保管贵重物品Which way do you prefer? 你看怎么样？B: I think I’d like to leave my documents here since we’ll often go out.我看还是放在你们这儿吧，因为我们经常要外出。