I. P12Write an visit invitation letter according to the information given below.●Your name and position: Simon Zhang, President of Tianjin Trust Int’l Trade Co.,Ltd.●Your business partners: Mr. James Laird, and Mr. Luke Smith.●Time of visit: between Jan. 28 and Feb. 4, 2018●Purpose of visit: potential financing.●Expenses to be borne by: your business partners.答案：P186Dec. 22, 2017Dear Mr. James Laird,On behalf of Tianjin Trust Int’l Trade Co., Ltd., I would like to invite you and your colleague Mr. Luke Smith to visit us between Jan. 28 and Feb. 4, 2018 after the Furniture Expo, for the purpose of potential financing in the near future.We both understand that your company will be responsible for all the expenses for your visit to and within China. We expect your visit and hope there will be fruitful exchanges between us.I look forward to welcoming you in Tianjin and wish you have a wonderful trip. Yours sincerely,Simon ZhangII. P27Write a reply letter to a business claim.You are Bill Wang, and are about to write a reply letter to a business claim. Base your letter on the following notes:●acknowledging receipt of the claim letter on products’ paper bag breakage duringtransit;●apologizing for the error and accept the claim;●explaining the cause of error: fail to use the strong paper bags due to thenegligence on the part of the warehouse manager;●offering a solution: make a payment of $500.00 into your customer’s bankaccount.答案：P187Dear Sirs,We have just received your letter of Jan. 12 with regard to the paper bag breakage and have given our prompt attention. We wish to express our deepest regret over the unfortunate incident.After check-up by our staff at the warehouse some, it was found that some paper bags were not as strong as stipulated in the contract, thus resulting in the breakage during transit. This was due entirely to negligence on the part of the warehouse manager, for which we tender our apologies.In view of our recent friendly cooperation, we will make a payment of $500.00 intoyour account with the Bank of China, upon receipt of your agreement.We hope that the arrangement we have made will satisfy you and look forward to having your further orders.Yours faithfully,Bill WangIII. P43Write an application letter for a salary raise. The information below may be helpful to you.1. Show your significant performance in the company.2. List the specific amount of money you want to increase3. Express your gratefulness for the consideration.答案：P189December 13, 2016Dear Smith,I am writing to ask for a salary raise according to the company’s policy.I have been working in this company for more than four years. During this period, with my colleagues’ help and my effort, I get many operation skills in logistics area such as cargo transportation, customs clearance, and also in dealing with emergency case. In meeting with our customers’ requirements, I have always done my utmost to offer best solutions to increasing our profits and decreasing clients’ cost, which really earns me a lot of praise from both my colleagues and the clients. While maintaining our old clients’relationship, I am also positive to expand our business through network or mailing our logistics zone and get some effects.Now, according to the company’s policy, I don’t think my salary is accordant with my ability, which really upsets me down. For pushing me more positive in my work as well as our company’s rapid expanding, I think I should apply for a salary increase of up to 800 yuan as follows:1.traffic allowance;2.lunch allowance;munication fee.Please kindly consider my application and give me an agreeable result.Sincerely yours,Tom WilsonIV. P58Write an application letter for franchising your own store, using the information given below.1. You are Bill, and are applying for a new shoe brand franchise store.2. You have worked for a franchise store for five years.3. You have already got the initial money and find an ideal location for the franchise shoe store.4. You have already done some research work for franchising and finished the franchising report.答案：P190Dear Sir / Madam,I am writing to inquire about running a shoe franchise store from your company, where I have worked fro five years as a manager in a chain store. From the working experience here, I clearly know that it will give me a very good future to join you as a franchisee.I have already found my location for my store and the initial money. Furthermore, I have finished my franchising report on starting up the franchising store. I do believe that the research work will help you better understand why I am so confident in running the franchise store, though I am also clear about possible risks in franchising.I have attached my resume and application form, which will definitely assure you that I am the right one to join you as a franchisee.I am looking forward to your reply!Sincerely yours,BillV. P75Write a thank-you letter to your team member(s).You should:Think of something that you would like to thank your team member(s) for.Address the letter to the whole team or a particular team member.Highlight what he / she / they have done in this case.Give your team member(s) praise and encouragement.答案：P192Dear team members,I would like to express my appreciation to each of you for your personal effort and teamwork in preparing for the annual report.Your pre-work, commitment, teamwork, and follow-up made this task much easier than it might have been. As a team, we have provided the audience with a fair and thorough review of what we have done in the year.Thank you again for being a part of my team. You should be very proud of all you have accomplished.Sincerely,David SmithVI. P95Write a resignation letter after the sample letter above.Suppose you are Jason Law, CEO of Starwood’s. Write a resignation letter to the Board of Directors based on the following information.●Resign due to personal health problem.●Participate in the search for a successor.●Continue as CEO until a new CEO is selected.●Wish a bright future for Starwood’s.●Thank Starwood’s for the days spent together.答案：P193To the Starwood’s Board of Directors and the Starwood’s Community,I want to share with you some difficult news about my future plans. Later today, I will announce that I have resigned from Starwood’s due to my health problems.I will be participating in the search for my successor, and I will continue as CEO until the board selects a new one.Together, we have accomplished what some might have thought could not be done. I believe Starwood’s brightest and most innovative days are ahead of it.I have made some of the best friends of my life at Starwood’s, and I thank you all for the many years of being able to work alongside you.Jason LawVII. P111假定你是马淑云，负责回复客户投诉。