n.
agent
/5eIdVnt/
n.
book
/bUk/
v.
Britain
/5brItn/
n.
桥 某处 假日，假期 旅行 代理处 代理人 预订 英国
英语（服务类）（职业模块）
UNIT 4
Words and ExpressionsServing Customers
W o r d s a n d E x p r e s s i o n s 3
英语（服务类）（职业模块）
Role Play
UNIT 4 Serving Customers
Practice the dialogue by using the pictures below and see if you can say more.
英语（服务类）（职业模块）
Part II
Listening 2 Dialogue 2 Role Play
/5kQstEmE/ n.
顾客
always
/5C:lweIz/
adv.
总是；一直
tip
/tIp/
n.
小费
英语（服务类）（职业模块）
UNIT 4
Words and ExpressionsServing Customers
adj.
油炸的
hamburger /5hAmbɜ:^E/
n.
汉堡包
pizza
/5pi:tsE/
n.
比萨饼
mango
/5mAN^Eu/
n.
芒果ቤተ መጻሕፍቲ ባይዱ
recommend /rekE5mend/
v.
推荐；推介
tower
/5tauE/
n.
塔
Italy
/5ItElI/
n.
意大利
英语（服务类）（职业模块）
UNIT 4
B: Do you have any place in mind? A: Well, I haven’t made up my
mind. Can you recommend somewhere for me? B: There is __________, of course.
Rome, Italy 3
UNIT 4 Serving Customers
英语（服务类）（职业模块）
Listening 1
UNIT 4 Serving Customers
Tick in the boxes the food and drinks you hear.
Customer 1
□ chicken soup □ sandwich □ fried rice □ tea
mix
/mIks/
v.
调制；配制
during
/5djuErIN/
prep. 在⋯期间
dream
/dri:m/
n.
梦想
attend
/E5tend/
v.
参加
graduate
/5^rAdVueIt/ v.
毕业
英语（服务类）（职业模块）
UNIT 4
Words and ExpressionsServing Customers
a restaurant
英语（服务类）（职业模块）
UNIT 4
Listening & Speaking Serving Customers
Part I Part II Words and Expressions
英语（服务类）（职业模块）
Part I
Listening 1 Dialogue 1 Role Play
W o r d s a n d E x p r e s s i o n s 5
skillful
/5skIlfl/
adj.
熟练的；有技巧的
earn
/ɜ:n/
v.
赚得；获得
satisfy
/5sAtIsfaI/
v.
使满足；使满意
thoughtfulness /5WC:tfl9nIs/ n.
体贴；细心
customer
英语（服务类）（职业模块）
Role Play
UNIT 4 Serving Customers
Practice the dialogue by using the pictures below and see if you can say more.
1
A: I ’d like to book a short holiday somewhere in __________.
UNIT 4 Serving Customers
英语（服务类）（职业模块）
Listening 2
Listen and number the pictures.
A
UNIT 4 Serving Customers
B
4
C
2
D
Script
1
3
英语（服务类）（职业模块）
Dialogue 2
UNIT 4 Serving Customers
UNIT 4 Serving Customers
Unit Goals
UNIT 4 Serving Customers
Learners should be able to
◆ give and take customers’ orders ◆ give suggestions to customers ◆ understand the duties and communicative skills of an attendant ◆ write about working experience
英语（服务类）（职业模块）
UNIT 4
Reading & Writing Serving Customers
Reading Writing
英语（服务类）（职业模块）
Reading
UNIT 4 Serving Customers
Pre-reading Activity Text
Words and Expressions Read and Match
2 London, England
Paris, France
英语（服务类）（职业模块）
UNIT 4
Words and ExpressionsServing Customers
W
o
r
d
s
a
n
d
E
x
p
r
e
s
s
i
o
n
s 1
sandwich
/5sAnwIdV, 5sAndwItF/ n.
三明治
fried
/fraId/
sound
/saUnd/
v.
must
/mQst, mEst/ n.
a bowl of
a can of
travel agency
travel agent
have ... in mind
place of interest
听起来 [口]必须做的事；必需的东西
一碗 一听；一罐 旅行社 旅行社代理人 有⋯想法；心存 名胜
英语（服务类）（职业模块）
Text
UNIT 4 Serving Customers
A Bartender
Being a bartender has been my dream, so I attended a training school and studied there for 2 years after graduating from my middle school. Now I am skillful at mixing different kinds of drinks. I work four nights a week and earn a lot of money. I meet different people, young and old, men and women. I keep smiling and try to satisfy them. Because of my good service and thoughtfulness, I always get some tips. You see, I get along well with my customers.
英语（服务类）（职业模块）
Lead-in
People need service at (in) __________.
UNIT 4 Serving Customers
an airport
a hospital a travel agency
a bank
a hotel
a shop
a post office
Can You Recommend Somewhere for Me? (Amy is going on a holiday trip. She is at a travel agency, talking with a travel agent.) Amy: I’d like to book a short holiday somewhere in Britain. Agent: Do you have any place in mind? Amy: Well, I haven’t made up my mind. Can you recommend somewhere for me? Agent: There is London, of course. Amy: Sounds great. What are the places of interest in London? Agent: Well, there’s Tower Bridge. It’s one of the most famous bridges in the world. It’s a must to see.