一、听力（每小题分，共24 分）1. 听力1（每小题2 分，共10 分）For questions 1-5, you will hear 5 short recordings. For each question, mark one letter A, B or C.You will hear each recording twice.1 What happens to the phone call?A The receptionist puts the caller through.B The receptionist takes a message.C The caller offers to ring back later.2 How much does the retailer pay for each game?A $ 7 a unitB $ 8 a unitC $ 9 a unit3 What is wrong with the printer?A it has run out of paper.B The paper has jammed.C it needs a new ink cartridge.4 What is Maria’s job title?A Sales ExecutiveB Marketing ManagerC Managing Director.5 What was the final decision about the meeting?A it will take place as arranged.B it will take place at a later date.C it will not take place.2. 听力2（每小题2 分，共14 分）Look at the notes .Some information is missing.You will hear a woman talking to some journalists about a new product range.3. 听力3（每小题2 分，共10 分）Listen to the passage and choose the correct option to complete the sentences.1 Many guests like to eat in their roomsA so they can watch TV while they eat.B because it is cheaper than the restaurant.C so they can do more work2 Good lighting meansA low lighting so guests can relaxB bright desk lighting so guests can workC bright lighting for the whole room3 The business centre at the hotelA is a self-service facility for copying and faxing.B organizes the food during a conference.C recruits temporary secretaries during conferences.4 The hotel providesA a free taxi service to the centre of LondonB a cheap bus service to the centre of LondonC a free bus service to the centre of London5 Corporate guestsA do not usually exercise during their stay.B like to go swimming during their stay.C like to use the fitness room during their stay.二、阅读题（每小题 分，共48 分）1. 阅读1（每小题 2 分，共10 分）●Look at question 1-5●In each question which sentence is correct?●For each question, mark one letter (A, B or C) on your Answer sheet. 1The plain arrives atA quarter to seven in the morning.B quarter past six in the evening.C quarter to seven in the evening. 2A improvedB remained steadyC decreased 3A The conference will take place as planned.B the conference will not take place.C the conference will take place at a later date. 4Mr SylvesterA don ’t give presentations to large groups any more.B often gave presentations to large groups in the past.C often gives presentations to large groups. 5The order has A arrived late. B not arrived yet. C been cancelled.2. 阅读2 搭配题（每小题 2 分，共10 分）Look at the list of industries A-H below.For questions 1-5, decide which industry A-H each person works in. For each question, mark the correct letter A-H. Do not use any letter more than once.A Financial servicesB ManufacturingC TelecommunicationsD LeisureE RetailF ConstructionG PharmaceuticalH Publishing1 We have a chain of supermarkets all over Britain. E2 The company specializes in video-conferencing facilities. C3We invest our clients’ money on the stock market. A4 Our company is involved in major engineering projects. F5 I manage the local sports center. D3. 阅读3 完型填空题（每小题1.5 分，共18 分）得分评卷人Read the magazine article below about a company which checks on the services provided by shops. Choose the correct word to fill each graph.Secret ShoppersTim Wright knows all about making companies more efficient. His firm, Check-up ,sends ‘secret shoppers’ into retail and leisure companies __1_order to make sure that customers are receiving good service. After _2__visit, the secret shoppers prepare a report for the company to let them know __3_good or bad the service was.‘Companies like to know,’ says Mr. Wright,’ that __4_customers go into a store just a few minutes before closing time, they will__5_ get good service.Check-up __6___set up in the west of England in 1992 and __7___two years moved to London so it could offer a national wide service. _8__the last three years, Check-up’s profits have ___9___dramatically as companies have come to realize __10___great importance of good customer service. Having started with just three employees, Check-up now has a staff __11___65 and last week ___12__an important new contract with a major supermarket chain.1 A in B by C on2 A our B his C their3 A whether B how C if4 A while B when C as5 A still B yet C already6 A has B is C was7 A until B after C later8 A From B During C Since9 A increase B increasing C increased10 A this B that C the11 A of B at C too12 A sign B signed C signing4. 阅读4 图表题题（每小题2 分，共10 分）Look at the graphs below. They show a comparison of the quarterly sales figures for 2000 and 2001 for eight different companies A-H.●Which company does each sentence 1-5 describe?●For each sentence, mark the correct letter A-H.●Do not use any letter more than once.1 1 Sales fluctuates dramatically in 2000，Whereas 2001 saw a steady decline in sales. D2 Sales rose steadily throughout the two-year period, but the increase was more dramatic in 2001. A3 Although sales in 2000 reached a peak in the second quarter, this was the worst period for sales in 2001. G4 Sales remained steady for most of the two-year period despite a sudden fall at the end of 2000. H5 Sales started slowly in 2001, before recovering in the third quarter, in contrast to the previous year when sales declined steadily. E三、写作题（每小题分，共18 分）1. 写作1写便条（每小题6 分，共6 分）Writing 1■You are Daniel Black . You have organized a marketing conference for your company at the Karoliny Conference Centre, Prague.■Write a memo to the delegates:●Saying where the conference will be.●Saying when the conference will be●Asking everyone to confirm if they can attend■Write 30-40 wordsThe Marketing conference is from 25th -27th September at the Karoliny conference center, Prague. You should arrive in time for dinner on the Friday evening. Please confirm if you will be able to attend or not.2. 写作2 看图表写作（每小题12 分，共12 分）Writing 2 Write a short description of the graph below. （80-100words）The most successful product was adventure games. Sales increased steadily from 30% to 45% in the period from 1995 to 1998. There was strong growth in action games for the first three years of the same period. They peaked at 25% in 1997 but dropped sharply in 1998. Sales of other computer games remained steady at 10% in 1995 and 1996,fell slightly in 1997 and then recovered in 1998. 答案卷学院名称：专业：年级：考生学号：考生姓名：Answer Sheet一、听力题34%1．10%． 1 _____2_____3_____4_____5_____2．14%1_______2___________3_________4____________5_____________6__________7________ 3．10% 1______2______3______4______5______二、阅读题48%1.10% 1 ______ 2 _______ 3 _______ 4______ 5_____2. 10% 1______2______ 3______ 4_______5______3. 18%1______2_____3______4_____5.______6_____7_____8_____9______10____11______ 12_____ 4. 10% 1______ 2______３＿＿__4 ______ 5_____三、写作题18%1．6% 2．12%。