Practice
related words & expressions complain against sb. about sth. 投诉...... put up with / bear / tolerate 忍受 break down 损坏 fault / defect 缺陷 awful 糟糕的 poor service 糟糕的服务 out of one’s expectation 令某人大失所望 look into / investigate 调查 matter 事件 solve 解决 replace refund
Reply to a complaint letter
1. Receiving the complaint letter & making apologize 2. How to solve the problem with deadline / explanation of the problems 3. ending (polite)
Closing
State that you look forward to hearing from them soon and that you appreciate their help.
Sample 1 in the book
Making a complaint what – DVD player + background: when – last week where – in your shop + problem: defect, no image + how you suffered: Action required still waiting
Letters of com plaint usually include the following stages:
Making a complaint –
+ explain the problem
+ background (what, when, where, color, model no….) + how you suffered ( if necessary) Action required (replace the faulty goods, refund the money, repair the goods) with deadline
deliver a new DVD player
Closing
Practice now
Dec. 23
Dear Sir or Madam, I am writing this letter to complain about _______________________________________(我 写信投诉）a camera which I bought in your shop last month. I took some photos with it. But when I got home and had the film developed, I found no I am very upset about it pictures at all.____________________________ （我对此很不满意）. I have already sent the camera back to you by post and strongly insist that______________________________. you refund me as soon as possible Yours sincerely, Wang Lan
Sample 2 in the book Para.1 --Receiving the complaint letter & making an apology We have received the letter in which you complain about the quality of the DVD player you had bought from our shop. I apologize to you for our after-sales services, too. Para 2 -- How to solve the problem with deadline We will go to your home to replace the damaged DVD player before 4 pm, next Monday Para 3 -- Ending If you have other questions, please contact …
Writing — Complaint Letter & Reply
Wao when we want to complain to a business?
1. Complain to the business in person or by phone. 2. Write a complaint letter To the person whose name you were given or someone in the customer-service department. 3. complain to people outside the company, such as… Better Business Bureau / local customer groups / Industrial and commercial Bureau / consumer council 4. take legal action Bring an accusation against the company
Useful Sentence Patterns
开头 1. I am writing this letter to complain about … 2. On April 11 our order for… was duly received, but we regret to say that… were seriously damaged. 3. I bought … from your shopping mall last Monday, but now I found a defect in…
The heading, including the date 110, Nanyuan Road,
Taicang, 201800 Dec. 23
The inside address 420, Renmin Road, Five Star Shopping Mall , Shanghai, 201800 Dear Sir or Madam, The salutation body I venture to write to complain about the quality of the digital camera Model TV210 I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. The screen is always black, making the camera no different from a traditional one. Therefore, I wish to exchange it for another camera or declare a refund. I will appreciate it if my problem receives due attention. The complimentary close Yours sincerely, The signature Wang Lan Typed name

Letters of Complaint
When you have problems with faulty goods or services, it is often a good idea to put the details of your complaint in writing.
Format of a letter
Your Task
你上星期五在商店买了台电视机，昨天送货上门， 但是晚上就出了故障，没有图像。你写信给销售 经理，要求7个工作日内更换或者退款。
March 20,2013
Dear Manager, I am writing this letter to complain about the quality of the TV set I bought last Friday at your store. It was sent to my home yesterday, but I found there was no image at all. Therefore, I wish To exchange it for another TV set or declare a refund within 7 workdays. I would be grateful if you could have this matter settled. Yours, Li Ming
Practice1 in the book
1. 2.
3.
our order for 310 cotton sweaters This has been very bad for our business Replace the damaged sweaters as soon as possible
中间 1. The problem has greatly affected my daily life and caused a loss to my business. 2. This is more than I could bear / tolerate. 4. I was shocked at the unpleasant situation in my flat.