I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
poor service.
第二段：投诉原因（包括背景:上周六，你有一次 不愉快的就餐经历+要点1：牛肉面有苍蝇，服务 员态度粗鲁）
Last Saturday ,I went to your restaurant to have noodles but I had an awful experience. The reason is that when I was eating, I suddenly found there were two flies in them, which made me sick. So I asked the waiter to give me another bowl of noodles, but he didn’t change it and said in a rude manner that he was too busy to solve the problem. Your service makes me feel uncomfortable.
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对Байду номын сангаас提出投诉。
I’m writing to make a complaint about the poor Web service I have received.
2.具体存在的问题。
3.希望对方能重视并妥善解决这个 问题。
二、阅读投诉信范文回答问题。
你是李华，两周前你从网上订购了一套 书虫系列读物（Bookworm Series）昨天才 到货，且包装破损，数量不足。请就此向网 店客服写邮件投诉。要点如下： 1. 介绍购物情况 2. 反映存在问题 3. 提出解决方案
③ 投诉内容：
The reason is that....At first, … What’s worse, … Eventually, …
•④ 希望得到的结果：
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
作业
•完成导学案上的写作。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
I appreciate it very much if you could ________ (提出建议和请求), and I would like to have this matter settled by ________ (解决方式+解决期限)．
Thank you for your consideration and I will be looking forward to your reply.
• 第三段：提出批评及处理的意见或敦
促对方采取措施
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
2. 糟糕的服务 ___p_o__o_r_s_e__r_v_i_c_e_________
3. 采取措施
_t_a_k__e_m__e__a_s_u_r_e_s_________
The reason is that I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, for I found one book missing.
Yours sincerely，
......
四、课堂练习
•假定你是李华，上周六，你有一次不愉快 的就餐经历，对餐厅的服务员态度非常不 满意。于是你给该餐厅老板写一封投诉信。 要点如下：
•1. 问题：牛肉面有苍蝇，服务员态度粗鲁。
•2. 要求：餐厅赔礼道歉。
•注意：1. 词数100左右。2. 可以适当增加 细节，以使行文连贯。3. 开头语和结束语 已为你写好。
Thank you for your consideration and I will be looking forward to your reply.
Sincerely,
完善写作流程图
第一段：自__我__介__绍___+_写__作__目__的___
•
•第二段：投诉背景
第二段：投诉_内__容____+ 后果
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
a complaint about ________ (抱怨的事情)． (抱怨详细内容) The reason for my
dissatisfaction is that ________ (抱怨的第一个方 面). In addition, ________ (抱怨的第二个方 面)...Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方面带来的后果)．
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
高二上学期作文训练（四）： 投诉信
What is a letter of complaint?
•在遇到一些不文明现象、所购商 品质量差、售后服务不满意等情 况下向相关机构或人写信寻求解 决问题。 •在语言方面，要注意把握分寸， 要公平、公正。
•投诉信通常包括以下内容： 1.表明写信目的，因何事向对方提 出投诉。
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
4. 解决问题 __d__e_a_l_w__i_t_h_/_s_o_l_v_e__th__e__p_roblem
5. 预防……发生 p__r_e_v_e_n__t…___f_r_o_m___h_a_p__p_e_n_ ing
6. 调查此次事件
investigate/look into the matter/incident