Unit 1 Shopping and Banking OnlinePart 1 Getting readyB: drop shopping mouse feet retailingstreet get done third-party online30% mails Britain gift-buying 50% net period C: Major points Details1. the site2. merchant Addresses/phone number/call up3. Strict safety measures4.Part 2 Net shopping under fireA. delivery deliverydelivery chargespersonal information 87%returning goods 47%order 35% dispatch 87%money back twoB． Summary:convenience choice obstacles complete trustbuild consumers’ trust mature payment servicePart 3 Banking at homeA: Outline1. C: limited opening hours2. Online banking servicesD: getting current information on productsF: ing questions to the bank3.A: competing for customers4.A: having no computer at homeB: 1. It is banking through the Internet.2. “Online banking” offers convenience which appeals to the kind of customerbanks want to keep.3. Banks most want to keep people who are young, well-educated, and have good incomes.Part 4 More about the topicB: English Good Customer Service American Good Customer Service1. in a pleasant environment 1. human side2. second to none a. family/…/occasions in life3. different customers b. a partnershipExample:take a look at everythingalternatives 3. repeat business sales come to sales assistants4. first contact with the customerPart 5. Do you know …?1. c2. b3. c4. c5. c6. bUnit 2 Hotel or B&B?Part 1 Getting ready1. hot food: fried egg2. coffee tea jam cooked3. dinner, bed and breakfast4. the room plus all meals5. Value Added Tax Part 2 A touch of homeOutline1. B&BA. bed and breakfastB. 15000C. advantages over big hotels2. A. meeting different people3. Several features of Suit UsA. built in 1883B. …famous guests4. A. B&B not suitable for some peoplePart 3 Renting a carrmation about the customerA family of three + camp equipmentLeaving on Fir., July 7thReturning on Mon., July 10th…Best choice: a Pinto station wagonRegular rate: $ 79.95Special weekend rate: $ 59.95Pick up: after 4 p. m. on Fri.Return: by 10 a. m. on Mon.Mileage rate: first 300 miles free, then 12 cents per mileOther costs: Insurance $ 10Sales tax 8%Deposit $ 100B: a compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest ratesPart 4. More about the topicA: 1. suite: a large room with a partition to separate the bedroom area from the sitting room area2. twin room: a room with two single beds for two people3. Penthouse: a well-furnished and luxurious suite at the top of the building4. Lounge or sitting room: a room not used as bedroom, where guests may read,watch television, etc.5. single room: a room occupied by one person6. double room: a room with one large bed for two peopleB.Part 4 Do you know…?B： 1. F 2. T 3. F 4. F 5. TUnit 3 “Planting” Money Part 1 Getting readyB: 这部分没有给答案C．Part 2 National teach children to save dayA: Time: Thursday, April 17Purpose: teaching children how to save moneyWay of teaching: 2500 bankers making 5000 presentationsB: 1. Making savings visible and real: building up savings in a piggy bank/ openingchildren’s own bank savings account.2. Encouraging children to save as much as they can: putting 25 cents away forevery dollar the children earn3. A first step toward learning to budget: giving children an allowance and partof it goinginto their own savings.4. Making savings and investing fun: giving children play money to “invest”in stocks they can track in local newspapers Part 3 Credit cardsA: Outline1.The importance of credit cards2. NatureA. “charge”—paying at a later dateB: “limit”3. The potential disadvantages—expensiveA. easy to make lots of purchases on cardB. likely to pay a tremendous amount of interest4. The benefitsB. helpful for emergenciesC. good for travelPart 4 More about the topicA: Exercise 1Column A Column B1. 32 13 2Exercise 2: Answer the following two questions.1. “Spending priorities” refers to the following situation:Americans are spending so much of their income on ever larger houses and cars that they can’t afford to spend on social programs or infrastructure repairs.2. By doing so, one would feel happier, would have fewer disputes of work and lower levels of stress hormones in their blood. One gets sick less often and dies at an older age.B: Summary:Mr. Cox, the vice president of the Federal Reserve Bank of Dallas,…, of Myths of Rich and Poor, sees the positive side to the increased prosperity of …Americans are better off than they were 30 years ago. Here … :Technological …created hundreds of gadgets that …both easier and more pleasurable, for example, cellular and cordless phones, computers, answering machines, and microwave ovens;Today …about 3/4 have washing machines, half have clothes dryers, 97% have color televisions, 3/4 have VCRs, 2/3 have microwaves and air conditioners, 3/4 own their own automobile, 40% own their own home, half have stereo systems.Part 5 Do you know …?A. Tokyo, Osaka, Oslo, Zurich. Hong Kong, Copenhagen, Geneva, Paris, Reykjavik, LondonB. 1. The euro has appreciated against the US dollar.2. Persistent economic turmoil.3. Tehran.4. The Economist team checks prices of a wide range of items—from bread and milkto cars and utilities—to compile this report.5. Business clients use it to calculate the amount of allowances granted tooverseas executive and their families.Unit 7 Fame and FortuneFor the tape script, you can download the file beside.Click here to download the file with tape script.(Or right click & “save target as”)Part I Getting readyA.B. Keys:1： magazine 2： newspaper 3： Microsoft Company 4： successful 5： richest 6： 3rd 7： 1955 8： Washington 9： computers 10： 13 11： baseball12： football 13： computer programs 14： perform 15： high16： computer language 17： Basic 18： valuable 19： office20： home 21： established 22： 1975 23： three 24： computer software25： established 26： nternational 27： usiness 28： achines 29： 198130： personal computer 31： operating system 32 ： 129 33： computer companies 34： Windows 35： easier 36： officials 37： 4000000038： thousands of millions of dollars 39： 16 000 40： 48 41： 30 42： 100Part II Bill Gates’ new rulesA. Keys:1: quailty2: re-engineering3: velocityB. Keys:1: communication 2:3: sales data online 4: insights5: knowledge workers 6: high-level thinking7: create virtual teams8: paper process 9: digital process10: eliminate single-task jobs11: digital feedback loop12: route customer complaints13: redefine the boundaries14: business process 15: just-in-time delivery16: eliminate the middle man17: help customers solve problemsPart III Great business dealsA. Keys:1: NATIONAL STEAMSHIP2: 20 000 3: Aristotle Onassis4: 6 000 5: American6: Big Ben 7: 1 000 8: tourist9: Buckingham Palace 10: 2 00011: The White House 12: 100 00013: The Statue of Liberty 14: 100 000 15: AustralianB. Keys:1: boom 2: world depression 3: millionaire4: identified 5: fraud 6: five 7: California 8: luxuryPart IV More about the topic: Walt Disney1: correspondence course 2: Oswald the Rabbit 3: talking cartoon film 4: Walt Disney himself5: storyteller6: Ub Iwerks7: 35; feature-length cartoon film; 2 000 000; three8: potential9: 55; 17 000 00027: taste; vulgarity; children of all agesPart V Do you know…?1: $24 worth of kettles, axes and cloth.2: $80 000 000.3: $27 000 000.4: About 12 cents.5: About 800 000 square miles.6: About 1 600 000 square miles.7: $7 200 000.8: About 5 cents.9: $750 000 000 worth.10: An estimated 100 000 000 000 tons.。