n What are the most effective approaches to improve your communicative skills？
n What do you wish to learn much more in this course?
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480麦肯锡内部培训咨询顾问必备宝 典沟通
480麦肯锡内部培训咨询顾问必备宝 典沟通
•Introduction Participation (c)
（1）一盒火柴 •15 （2）压缩饼干 •4
（3）50英尺尼龙绳 •6（4）丝质降落伞 •8
（5）袖珍取暖器 •14（6）2支0.45口径手枪 •11 （7）1箱脱水宠物喝的牛奶 •12 （8）2大瓶氧气 •1 （9）星际图 •3 （10）救生筏 •9 （11）磁罗盘 •13
(3-4 pers) uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone’s agreement.
----Philosophy and skills development
480麦肯锡内部培训咨询顾问必备宝 典沟通
2- Concept of Managerial Communication(c)
n 概念
管理沟通是指沟通者为了获取沟通对 象的反应和反馈而向对方传递信息的全 部过程。
A) 基于反应的双向沟通; B) 需要媒介联结沟通双方。
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480麦肯锡内部培训咨询顾问必备宝 典沟通
怎样理解管理沟通？
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480麦肯锡内部培训咨询顾问必备宝 典沟通
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•Introduction Participation
你是一位宇航员，与另外几位宇航员驾驶一太 空船飞向月球，原计划去与已降落月球、作为 基地的太空母舰会合。然而，因机械故障，你 们的太空船只能迫降在距离太空母舰200英里 之外的月球表面。降落时许多设备受到损坏， 而为了生存你们必须充分利用未受损坏的装备 自行达到太空母舰。下面列出了15样未受损坏 的物资和装备，请依据其重要性分别标出1-15， 以供你们出发时酌其重要性决定取舍（比如， 你们的体力只能带13件，就只好放弃另外两 件）。（接下页）
n Attentions:
----No matter informative, or persuasive comm., logic is the fundamental;
----Don’t change your idea only to avoid the conflict;
----Don’t make decision only to abide by “the minority and the majority” rule
n 3C’S: Capability + Character + Comfort (Comfort relation, Comfort job, Comfort life).
n Supportive communication = Problem-solving + Comfort relation
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•GOOD IDEAS ARE NOT SCARCE SUPPLY, •WHAT IS RARE IS THE ABILITY Of TRANS•LATING A GOOD IDEA INTO ACCEPTED •PRACTICE.
n Effective communicative techniques and skills
----Writing, Language; informative and persuasive communication skills, practical techniques
n Integrating both two schools
1- Significance of Managerial Communication
n Manager=Vision-maker+Motivator
Comm. Activities go through all managing life.
n Communicative Capability heavily influences your career development in some extent。
480麦肯锡内部培训咨询 顾问必备宝典-沟通
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2020/10/29
480麦肯锡内部培训咨询顾问必备宝 典沟通
管理沟通的概念、原理与策略
第一部分：总揽
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480麦肯锡内部培训咨询顾问必备宝 典沟通
问题
n 怎样理解管理沟通？ n 建设性沟通的原理是什么？ n 管理沟通的一般策略有哪些？
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480麦肯ቤተ መጻሕፍቲ ባይዱ内部培训咨询顾问必备宝 典沟通
Discussion (2): Self-assessment
n What key techniques, you think, make your career successful?
n What are your communication barriers in your current job?
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480麦肯锡内部培训咨询顾问必备宝 典沟通
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2- Concept of Managerial Communication
Two schools of MC
n Behavior Science Theory
----Audience-analysis-based communicative strategies: theory and thoughts.
（12）5加仑水 •2 （13）烟火信号枪 •10 （14）包括注射器的急救箱 •7
（15）太阳能无线电收发器 •5
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480麦肯锡内部培训咨询顾问必备宝 典沟通
Discussion (1): Group Comm.
n After finishing self-judgement, your group