装 订 线MANAGEMENTFINAL EXAMINATION PAPERSemester: Autumn Year: _2011 SHANTOU UNIVERSITYDepartment: _School of Business Class No: _ Instructor (授课老师): _ Student Name: ______ Student ID: ________ Grader/Instructor: _____ _Section I: Single Selection Item (For each of the following choose the answer that1. The basic idea of scientific management is: ___________.A. managers manage and workers workB. one best way to do a jobC. many ways to do the same jobD. using science in management2. In the MBO system, ___________.A. objectives are determined by managementB. goals are only reviewed at the time of completionC. goals are used as controlsD. progress is periodically reviewed3. In Michael Porter’s five forces model of competition, _______________ is determined by the industry growth rate, increasing or falling demand, and product differences.A. threat of substitutesB. threats of new entrantsC. bargaining power of buyersD. existing rivalry装 订 线4. The referent in equity theory is:A. the person, systems or selves against which individuals compare themselvesB. the person, systems or selves against which judgments are madeC. the person, systems or selves against which individuals compare themselves to assessequityD. the person to compare with5. The continuous line of authority that extends from the upper levels of management to thelowest levels of the organization is ____________.A. authorized line of responsibilityB. unity of commandC. responsibility factorD. chain of command6. The three key situational factors for determining effective leadership using LPC theoryare:A. leader-member relations, task structure and position powerB. task nature, number of leader-members and position powerC. position in organization, task nature, position powerD. task variety, leader-member relations, position power7. Strategic management is __________.A. a set of managerial decisions and actionsB. oriented to short-run performance of an organizationC. a process that is done best if it is done quicklyD. all of the above8. What scientist is most closely associated with the Hawthorne studies?A. AdamsB. MayoC. LawlerD. Barnard9. Listening is an active search for meaning, whereas __________ is passive.A. speakingB. encodingC. decodingD. hearing10. The three key elements in the definition of organizational motivation are __________, organizational goals, and needs.A. personality;B. ability ;C. effort ;D. tenure订 线1. Uncertainty is a situation in which a decision maker has neither certainty nor reasonableprobability estimates.2．Theory X assumes that employees are creative, seek responsibility and can exercise self-direction.3．When decisions tend to be made at lower levels in an organization, the organization is said to be decentralized.4．The critical path in a PERT chart is the shortest sequence of activities in a PERT network.5．Performance-based compensation is probably most compatible with expectancy theory.6．A manager's span of control refers to the number of subordinates who can be effectively and efficiently supervised.7．Reinforcement theorists believe that behavior is a function of its consequences.8．SWOT analysis includes an analysis of an organization’s environmental opportunities and threats.9．According to the textbook, there are two contingency factors affect planning in organizations: degree of environmental uncertainty and length of future commitments.10．Most operational planning is carried out by lower level managers.Section Ⅲ: Essay Question. (8 points each ，40 in all )1. Please calculate the slack times of all possible paths in the figure below, show clearly the criticalpath, and provide some management implications in term of these analyses?装 订 线2．Comparing with the traditional organizational designs, what are the advantages of matrix structure（矩阵型组织结构）3．Please explain McGregor’s Theory X and Theory Y? What does it mean for management practices?4．In a short essay, list and discuss five sources in which leader power （领导者的权力）has been identified. Include specific examples of each source of power to support your answer.5．Discuss the equity theory （公平理论）and list five probable behavioral responses that may occurwhen employees perceive an inequity.Section Ⅳ: Case Analysis (20 points)TU 公司从2001年开始首先对总部实施了目标管理。

经过一段时间的试点后，逐步推广到公司各部门和工作组。

按照目标管理的原则，该公司把目标管理分为三个阶段进行。

第一阶段：目标制订阶段 1.总目标的制订。

TU 公司把总方针具体比、数量化，初步制订出总目标方案，并发动全公司员工反复讨论、不断补充，送职工代表大会研究通过，正式制定出公司2011年的总目标。