keys b. g. l. q. o. j. m. a. d. r. i. h. e. p. c. n. k.
Pair Work
Please make apologies to the following passengers and offer proper services to them: (1) The light for Hon Kong is delayed due to engine trouble. At the waiting room, one passenger asked for something to read; another passenger asks for something to play. (2) Because of the bad weather, the flight for Philadelphia is delayed. Proper beverages will be offered. (3) It’s lunch time but an unexpected thunderstorm holds up several outgoing flights in the afternoon. The passengers have to wait until the weather conditions improve.
If the flight has been delayed or cancelled what will you do for your passenger? Here are some pictures may help you, could you think of other services?
Dialogue – Offering special service to delayed passengers
Information Bank — 缩写形式 ETD: estimated time of departure 预计起飞时间 ETA: estimated time of arrival 预计到达时间 ATD: actural time of departure 实际起飞时间 ATA: actural time of arrival 实际到达时间
Lead-in: discussion
In airline service there are many factors which will affect the departure and arrival of the flights. Some may even cause the cancellation of the flight. Can you list some of the factors that may cause the delay and the cancellation of the flights?
terminal: 航班的 mechanical：机械的 owing to：由于 standard: 标准
VOCABULARY ASSISTANT
Complete the following dialogue
Keys
1, What can I do for you? 2, The flight is delayed 3, Because of poor visibility for today’s morning 4, About two hours 5, It’s on the groung foor
Language practice – making apologies
I’m very sorry… I’m sorry we tried our best, but… We regret to say… I apologize for … Please excuse me for… We know this is very frustrating and inconvenient for you, but…
Dialogue – a delayed flight
Announcement: Passengers for Paris, may I have your attention, please? Flight AF6793 for Paris will be delayed for an hour. Passengers for Paris, please wait in the terminal building. We will announce again when we get further information. Thank you.
thunderstorm: 雷暴 extent：限度、范围 estimate：估计 voucher 凭单 chess set. 象棋 long distance call 长途电话
VOCABULARY ASSISTANT
Rearrange the dialogue in the right order and practice with your partner
Pair Worger is upset about the flight being delayed for three hours’ maintenance. We regret to tell you that your flight has been delayed. Due to aircraft maintenance the delay will last about 3 hours.
entertainment
accommadation
food
beverage
Fill in the blanks with words given below. Change the form when necessary.
keys
• • • • • • • • 1, regret 2, delayed 3, inform 4, supplying 5, apologize 6, responsible 7, put 8, endorse, change