华地王朝华美达广场酒店管家部管理手册Housekeeping Department of Ramada Plaza Chongqing West Hotel SOP
岗位职责描述Job Description
职位名称Job Title 公共区域服务员
PA Attendant
所属部门
Function
客房部
Housekeeping
直属上级Supervisor
PA主管
PA Supervisor
批准人：
Approved To：
总经理
职级Level L1
生效日期
Effective Date
执行日
职位概要Position Summary:
◆To maintain the upkeep and cleanliness of F&B outlets, Functions, Offices, and public areas
not covered by stewarding and gardener, ensuring maximum guest satisfaction and adhering to the standard required by our hotel.
负责打扫和维持会议室、餐厅、办公室、多功能厅和其他区域（不包含厨房管事部及花园)的卫生，以高水平的卫生保证客人最大程度的满足。

主要职责Key Responsibility:
◆To attend all meetings and trainings as required
参加所有要求的会议和培训。

◆To act on all decisions, departmental meetings, programs and schedules decided by the public
area supervisor.
执行和跟进所有由公区主管制定的决策，部门会议，计划等目标
◆Ensures that he/she is familiarized with in-house facilities for the purpose of assisting guests.
熟悉酒店每一处的设备，方便帮助客人。

◆Maintains appropriate standards and discipline for dress, hygiene, uniform and appearance
员工在仪容仪表和礼貌礼节方面要有一个正确的标准和制度。

◆Cleans all public areas , heart-of the house ,restaurants ,corridors, toilets, locker rooms ,offices
as assigned and keep operating equipment well maintained and clean .
负责清理所有的工作区域，餐厅，走廊，更衣室和各个办公室，保持所使用机器的正常运做和保养。

◆Turns in all lost and found items.
注意客人的遗留物品。

◆Report to the public Area Supervisor of any malfunctioning equipment and extra work that
needs to be done
向公区的主管报告一切有关机器的故障和需要做的额外工作。

任职资格Job Qualification:
教育背景Educational Background:
◆Secondary education
中等教育
经验Experiences:
◆Experience in the PA attendant preferred
具有PA服务员工作经验者优先
重要的能力Key Competencies:
◆Effective communication skills in Chinese
有效的中文沟通能力
◆Independent, committed
独立性强、忠诚可靠
态度Attitudes:
◆Understands and performs all elements of the job. Easily applies knowledge and abilities to
new tasks. Work product is consistently accurate and reliable
能够理解并完成各项工作，能够运用所掌握的知识完成新的任务. 工作成果始终保持准确。

◆Work quality meets the standards required and complete tasks in a timely and thorough manner
with minimum supervision
工作质量适合标准要求和通过最少的监督及时完成任务。

◆Meet hotel attendance and grooming standards
达到酒店出勤和仪容标准。

◆Communicate well to ensure effective shift hand-over
良好的沟通确保有效地交接班。

◆Clarifies own job responsibilities and looks for opportunities that will increase skills and job
knowledge
清楚自己的工作责任和捉紧机会提高技巧和工作知识。

◆Demonstrates reliability by maintaining consistent work attendance.
通过长期的日常工作记录展示良好的工作表现。

工作条件Work Conditions:
工作场所Workplace:
环境状况Environmental Aspect:
危险性Hazardous:
直接下属Direct Reports:
下属人数Number of Subordinates(Direct and Indirect):
晋升方向Promotion Post: 公共区域领班 PA Captain
轮转岗位Job Rotation:。