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Inhibitors to Efficient Problem Solving: 阻碍有效解决问题的几大因素:
• Problem is not described correctly. • 未正确阐述问题。
– The problem description must be focused enough for the team to handle effectively.
You’re SCREWED! 你受到胁迫！
NO 不是
YES 是
Did You Mess
With It?
你是否搅混？
NO 没有
YES
是
Will it Blow Up
In Your Hands?
是否在你手里被毁？
NO 没有 Blame
Someone Else?
你能责备他人吗？
– 解决问题者在解决方法和数据资料分析方面未受过培训。
• Management Impatience. • 管理急躁
– Excessively aggressive timetable prohibits a proper problem description, adequate analysis, root cause determination and effective implementation of corrective actions.
• Poor team participation. • 团队参与性差
– Not all the team members participated effectively. – 并非所有团队成员都能有效参与。 – The team failed to consider all the possible causes. – 团队未将问题起因考虑周全。
8D Quiz 8D规则测验
1
Flowchart For Problem Resolution 问题解决方案流程图
YES 是
Don’t Mess With It! 不要混淆！
Anyone Else Knows?
YES 有
还有谁了解？
Is It Working? 可行吗？
YOU IDIOT! 你犯错了！
– 问题阐述必须被足够重视，使团队能有效解决。
• The problem solving effort is excessively expedited. • 问题解决过分迅速。
– Steps are skipped to obtain a quick solution. – 为快速获得问题解决方案而省略一些步骤。
TI Automotive 8D Problem Solving TI Automotive –问题解决8D(8条规则)
What is the 8D process? 何谓8D流程？
– Why address problem solving using 8D’s? – 为何在问题解决方面运用8D？
– What inhibitors exist to efficient problem solving? – 高效解决问题存在哪些阻力？
Disciplines 1 through 8 规则1到8
Horizontal 8D’s 横向分析8D
8D Forms 8D规则的形式
Launch Lunacy Exercise 开始疯狂练习
• No logical thought process used. • 未采纳合理思考过程。
– Problem solving effort lacks the discipline to prioritize, analyze and review the problem.
– 解决问题过程中缺少对其分类、分析和评估的规则。
Yes能
NO PROBLEM!
NO 不是
Look The Other Way 关注其它方式
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What is the 8D (Eight Discipline) Problem Solving Process?
何谓8Ｄ（8条规则）问题解决流程？
8D is a STANDARDIZED method to resolve a problem when the CAUSE of the problem is UNKNOWN.
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Inhibitors to Efficient Problem Solving:
(continued) 阻碍有效解决问题的几大因素:（续）
• Lack of technical skills. • 缺少技能。
– Problem solvers are not trained in problem solving methods, data analysis.
– 过分急进的日程表阻碍合适的问题阐述、足够的分析，问题根 源确定和有效实施纠正措施。
As a standard, 8D is a code of conduct:. 作为一种标准，8D是行为守则。
– Fact based – 以事实为依据 – Data driven – 以数据为导向 – Commitment to attack the root cause - not the symptoms
当问题的起因不明时， 8D是一个解决问题的标准化模式。
8D is a FORMAT to communicate corrective actions. 8D是对一个纠正措施进行沟通的格式。
– A method to increase awareness and to report progress on improvements. – 一种提升了解度和报告进展的方式。
8D is a problem solving tool. 8D是一种解决问题的工具。
– As a process, 8D’s should be started from the moment a problem becomes evident.
– 作为一个流程， 8D应该在问题变明显时启动。