Section A: Speaking
Relevant Announcements
Ladies and gentlemen, The “fasten seat belt” sign has been turned off. However, for your safety, we
strongly recommend you to keep your seat belt fastened while seated. Now, I will tell you where the cabin equipment locate and how to use them. Your seat-back can be reclined by pressing the recliner button on your armrest. The reading light, call button,and air flow are located above your seat. Airsickness bags are in the seat pocket in front of you.
Section A: Speaking
Situational Dialogues
Situation: A passenger gets himself cut on his hand during turbulence. (P=Passenger, F=Flight Attendant) P: Help! F: What happened? P: I fell over and hurt myself in the lavatory during the turbulence. F: You’ve got some cuts on your right hand. Let’s disinfect your wound by medical alcohol and stop bleeding. It may be painful. Can you stand this? P: Oh, my gosh! F: Good, the bleeding is controlled. Now I’ll get your wound dressed. Is it much better now?
Section A: Speaking
Words and Phrases
wrist
n.
bump
n.
pad
n.
throw up
airsickness bag
air pressure
chewing gum
medical alcohol
wrap up
adhesive bandage
手腕
gauze
肿块

软垫，护具
Lavatories are located in the front and rear of the cabin. Smoking is strictly prohibited on board.
We wish you a pleasant flight. Thank you!
Section A: Speaking
Section A: Speaking
Situational Dialogues
Situation: A passenger is suffering from earache. (P=Passenger, F=Flight Attendant) F: Did you press the call button, Madam? What’s the matter? P: Well, the earache is killing me! F: Oh, I’m sorry to hear that! The pain in your ears is due to a change in air pressure.The symptom is common during the flight; you can just try chewing gums or swallowing to relieve the earache. P: Yes, I know that. I have tried this many times, but it does not work at all. Oh, my god, what serious earache it is! F: You know, sometimes, when body is not in good condition, it will be easier to get airsickness. Well, let me tell you another way to relieve your earache. Firstly you can draw a deep breath, then stop your nose with the f ingers and try to blow your nose. Like this, how are you feeling now? P: Oh, yeah, it seems effective. Thank you very much.
Section A: Speaking
Words and Phrases
recommend
v.
airsickness
n.
vomit
v.
tablet
n.
medical
adj.
medicine
n.
heart attack
ensure
v.
in case
earache
n.
建议 晕机 呕吐 药片 医学的，药的 药 心脏病发作，心力衰竭 确保 以防万一 耳痛
呕吐
呕吐袋
气压
口香糖
医用酒精
包裹
胶布绷带，创可贴
n. 纱布
Section A: Speaking
Useful Expressions
1. Did you press the call button, Madam? What’s the matter? 您是不是按了呼叫按钮，女士。有什么事吗？ 2. I’m going to throw up. 我想吐。 3. Airsickness bags are in the seat pocket in front of you. 呕吐袋就在您前方的座椅口袋中。 4. If you feel like vomiting, please use it. 如果想吐，就用它。 5. Do you have any medicine for airsickness? 你们有治疗晕机的药吗？
Relevant Announcements
Ladies and gentlemen, Would you give me your attention please? We are sorry to inform you that we have to land at another airport
and ask for medical help. Because there is a passenger with heart attack, in order to ensure his safety, we have to do so.
Hope you can understand! Thank you!
Section A: Speaking
Situational Dialogues
Situation: A passenger feels like throwing up. (P=Passenger, F=Flight Attendant) F: You look pale. Are you OK? P: I feel sick. I’m going to throw up. F: Do you? Let me get the airsickness bag ready. P: Do you have any medicine for airsickness? F: Sorry, I don’t. P: Maybe I should not have had that kind of meal. F: Don’t worry. Just close your eyes and relax. Hold the bag in case you vomit.
Section A: Speaking
Relevant Announcements
If you feel like vomiting, please use it. If you are airsick and need some airsick tablets, you can press the call button to contact us.
Unit Nine
Special Passengers Service
Section A: Speaking
Section A: Speaking
Group Discussion
1.What kind of sickness may occur in the cabin? 2. Can you name some f irst aid tools for sickness on board?
Section A: Speaking
Useful Expressions
10. Firstly you can draw a deep breath, then stop your nose with the f ingers and try to blow your nose. 首先您可以深呼吸一下，然后用手指压住呼吸，使劲擤鼻子。 11. Let’s disinfect your wound by medical alcohol and stop bleeding. 我来用医药酒精为您消毒和止血。 12. It may be painful. Can you stand this ？ 可能会有点疼，您能受得了吗？ 13. Now I’ll get your wound dressed. 我现在来包扎伤口。