目录第一部分前厅部专业英语。
2 第二部分客房部专业英语。
8 第三部分餐饮部专业英语。
12 第四部分其他常用英语。
18●基础礼貌英语。
18●其他部门常用英语。
19 第五部分公司部门职务与营业点常用单词。
21第一部分前厅部专业英语英语单词类：（100个）Before check in 登记之前►reservation预约，预订►king-size bed大床(特大床) ►queen-size bed大号的双人床►twin bed对床►pick up service接机服务►flight航班►limousine豪华轿车►terminal航站楼►arrival hall到达大厅►airport representative机场代表►arrival date: 到达日期►arrival time: 到达时间►departure date: 退房日期►departure time: 退房时间►blacklist: 黑名单►FIT-Foreign Independent Traveler: 外国散客►no show: 有预定但没入住►walk in: 没预定来店的客人►VIP-V ery Important Person: 非常重要的客人►occupied/inhouse guest: 住客►high Season: 旺季►low Season: 淡季Check In 入住登记►passport护照►smoking room吸烟房►non-smoking room禁烟房►adjoining room相邻房►available room可用房►connecting room连通房►handicap room残疾人房►full house满房►deposit保证金，押金►credit card信用卡►vacant room 空房►luggage / suitcase行李箱，手提箱►room occupancy 客房率►confirmation确认►guarantee担保►registration登记►upgrade升级►up-selling增销►early arrival提前入住►early departure提前退房►over booking超额预定►master key万能钥匙In the hotel 在酒店里►parking/parking lot 停车场►duty manager 值班经理►GRO-Guest Relation Officer 客户关系主任►Corridor 走廊►doorman门童►parking停车►night audit 夜审►operator 接线员►entrance 入口►GSC agent宾客服务专员►wake up call叫醒电话►IDD-International Direct Dial国际电话►DDD-Direct Distance Dialing国内电话►Complain 投诉►Settle complaints 解决投诉►Gift Shop礼品店►Lobby Lounge大堂酒廊►Babysitting service 托婴服务►Emergency exit 安全出口►buffet自助餐► A La Carte零点►room service客房送餐服务►public telephone 公共电话►outside call 外线电话►Multifunction Hall多功能厅►Luggage trolley 行李车►Collect call 对方付费电话►Balance 余额►Shuttle bus 班车►locker room更衣室►swimming pool游泳池►laptop笔记本电脑►internet cable网路线►wireless无线网络►laundry 洗衣服务►dry cleaning干洗►wet cleaning湿洗►iron / ironing board熨烫，烫衣板►Lost and Found失物招领►Mini bar小冰箱Check out 结账离店►bill账单►rebate折扣►tips小费►t raveler’s Check旅行支票►rack rate门市价►city ledge挂账►coupon优惠券►discount打折►maglev磁悬浮►airport drop off送机服务►international flight国际航班►domestic flight国内航班常用句式（100句）1、Welcome (back) to Grand Central Hotel Shanghai.欢迎（再次）光临上海大酒店。
2、How can I help you? /How may I assist you?我能帮你什么吗？3、What kind of room would you like/prefer, sir?先生，您要什么样的房间？4、How long will you be staying?您打算住多久？5、That will be three nights.三个晚上。
6、May I know your departure date?请问您的离店日期是哪天？7、What services come with that?这个价格包括哪些服务项目呢？8、I’d like a quiet room.我想要一间安静一点的房间。
9、I’d like a room on the upper level.我想要楼上的房间。
10、Do you have anything bigger(better, cheaper)?是否还有更大的（更好的，更便宜的）房间？11、I’ll take this room.我要订这间房间。
12、Would you like a single room or a double room?请问您想订单人间还是双人间？13、I’m sorry, we don’t have any rooms available for that week.很抱歉，我们那周的预订已经全满了。
14、I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?很抱歉，我们的单人间已经订满了，给您订双人间怎么样？15、Service charge isn’t included in the room rate.服务费不包含在房费里。
16、Above rate is subject 15% service expense.以上报价需另付15%服务费。
17、Please wait a moment. I have to check if there is a room available or not.请稍等，我查一下有没有空房。
18、May I please have your passport for registration?可以用您的护照做登记吗？19、May I please have your credit card for guarantee?可以用您的信用卡做担保吗？20、Enjoy your stay with us.希望您在我们这里住的愉快。
21、Is there any reduction for children?对儿童有优待吗？22、Excuse me, sir, could you spell your name/how to spell your name?请问您的名字如何拼写？23、Here’s your room key.这是你的房间钥匙。
24、I’m sorry to keep you waiting, sir. What can I do for you?先生，对不起，让您久等了。
我能为您做点什么吗？25、Please wait in the line.请排队等候。
26、I’m sorry, sir. Our hotel was full. We don’t have any vacancy room at this moment.对不起，先生。
我们已经客满，没有空房间。
27、Don’t mention it. It’s my pleasure.请不要客气，我乐意效劳。
28、Have a good rest, sir.先生，请好好休息。
29、Wait a moment, please. I will be with you as soon as possible.请稍等片刻。
我将尽快帮你办。
30、Did you use anything from minibar since last night?您昨晚有用过房间小酒吧吗？31、Did you empty your safety box?您有清空房间的保险箱吗？32、Here is your bill, sir. Please Check it.先生，这是您的帐单。
请查阅。
33、Please wait a moment while I calculate your bill.请稍等片刻，我立刻就把您的账单结算出来。
34、We accept the following credit cards.我们接受以下几种信用卡。
35、How would you settle your bill?您想用什么方式付费？36、Please sign here.请在这签上你的名字。
37、We hope you will come to stay with us again.希望你再光临我们酒店。
38、Have a nice trip/day!祝您旅途愉快/祝您有个美好的一天。
39、The exchange rates are on the board.请参考告示牌的外币兑换价。
40、I’m sorry but we do not exchange Hong Kong dollars into Japanese yen.对不起，我们不能将港币换成日元。
41、How much do you want to change.您想兑换多少？42、If you had any questions about the bill that we might be able to answer you.如果您对您的账单有疑问，我们可以为您回答。
43、Here is your change, please check it, and here’s your receipt.这是找您的钱，请点一下，这是您的收据。
44、May I see your passport or other identification?请出示你的护照或其它身份证明文件。