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酒店常用英语列表

一、Department Name and Position Name(部门名称及职门名称)1部门Department2 职位Position3 行政办Executive Office4 财务Financial Department5 会计部Accounting Department6 采购部Purchasing Department7 销售部Sales and Marketing Department8 工程部Engineering Department9 人力资源部Human Resources Department10 培训部Training Department11 保安部Security Department12 前厅部Front Office Department13 客房部Housekeeping Department14 餐饮部Food and Beverage Department15 中餐厅Chinese Restaurant16 西餐厅Western Restaurant17 日本餐厅Japanese Restaurant18 大堂吧Lobby Bar19 娱乐部Entertainment Department20 桑拿Sauna Centre21 夜总会Night Club22 桌球室Snooker23 游泳池Swimming Pool24 健身室Gym25 棋牌室Chess Room26 美容美发Beauty and Barber Centre27 商场Shopping Arcade28 花店Flower Shop29 阅览室Reading Room30 乒乓球Table Tennis31商务中心Business Centre32行政楼层Executive Floor33 总机Operator Telephone Room34 接待处Reception35 礼宾部Concierge36 问询处Information37 大堂副理Assistant Manager38 预订Reservation39 车队Transportation40 洗衣房Laundry house41 布草房Linen Room42 公共地区Public Area二、position Name (职位名称)1、总经理General Manager2、行政秘书Executive Secretary3、市场及销售总监Director of sales and Marketing4、餐饮部总监Director of food and Beverage5、财务总监Financial Controller6、会计师Chief Accountant7、采购经理Purchasing Manger8、总工程师Chief Engineer9、保安部经理Security Manager10、前厅部经理Front Office Manager11、行政管家Executive Housekeeper12、人力资源部经理Human Resources Manager13、总厨Chief Chef14、大堂副理Assistant Manager15、总机员Operator16、资深接线员Senior Operator17、总机主任Operator Supervisor18、接待员Receptionist19、资深接待员Senior Receptionist20、行李员Bellboy / Bellman21、礼宾部主任Concierge Supervisor22、预订员Reservation Clerk23、商务中心文员Business Centre Clerk24、司机Drive25、文员Coordinator / Clerk26、收银员Cashier27、夜审员Auditor28、楼层服务员Room Attendant三、词句1、Good morning/afternoon/evening/sir/madam2、How do you do?3、How are you? Fine, thank you, and you?4、Nice to meet you?5、I’m glad to see you!6、Did you sleep well? 你昨晚睡得好吗?7、How’s you day? 你今天过得怎样?8、Have a nice day. 祝你今天过得愉快!9、Have a pleasant stay./ Enjoy our stay. 祝你在这过得愉快、开心!10、May I help you? 我有什么可以帮到你?11、Thank you for calling. 谢谢你的来电12、Thank / you’re welcome. 不用谢!13、Welcome to our hotel. 欢迎来到我们酒店!14、Is there anything else I can do for you? 我还有什么可以帮到你的吗?15、Certainly 当然可以16、Right away 马上,稍候17、This is……. 这是…….18、Absolutely 绝对19、Have a nice trip 旅途愉快!20、Could you speak a little louder?你可以大声点说吗?21、Could you speak more slewly? 你可以说慢点吗?22、I appreciate it. 我非常感激。

1)Welcome to our hotel.2)May I help you?3)Do you have a reservation? 您有预订吗?4)May I have your name,sir? 先生,我能知道您的名字吗?Surname 姓氏/ Last name名字:First name = Given name = middle name5)Mr.××, May I have you passport? ××先生,请给我你的护照。

6)Mr,(Smith), Could you sign you name right here. 史密斯先生,请你在这里签上你的名字。

7)How would you like to pay? 你喜欢哪种付款方式?Credit card or cash? 信用卡或现金?8)May I take the imprint of your credit card? 可不可以将你的信用卡交给我刷一下?9)Mr. (Smith) this is you room key and room number.史密斯先生,这是你的房间钥匙和房间号码。

10)Our bellboy will show you up to your Room.我们的行李员将把你带到你的房间。

11)Please have a pleasant stay with us. 祝你住店愉快!12) Have you offer a help? 可以提供怎样的帮助?I’m on a diet. 我在减肥23、All the rooms on no smoking floor have been occupied.所有无烟楼层的房间都已住满。

24、Could I suggest the deluxe room? 我可以建议您用豪华点的房间吗?25、Could you give us a call please? 可以给我打个电话吗?26、Could you repeat the telephone number please?你可以给我重复一次电话号码吗?27、Could you show the visa number to me , please?请出示您的签证号码吗?a+名语How to…………有什么,什么怎样I wantTo +动词May I …征求…28、Could you tell me whose name the reservation was made under?你能告诉我用谁的名字订的房间吗?29、Do you have a confirmation letter for you reservation?您有预订的确认书吗?30、Do you know what time he check in?您知道他是什么时候入住的吗?31、Do you need an extra bed? 您需要加床吗?The cost is RMB 120 Plus 15% service charge.费用是人民币120元另加15%的服务费。

32、Under whose name. 以谁的名义下预订。

33、Is paid by yourself or you company?是你结帐还是你的公司?34、I can take a message for you? 我可以为您留下留言吗?35、Could you arrange a car to take me to Guangzhou?你可以为我安排去广州吗?36、May I take a picture of you and you lane baby?你能照张你和你小孩的相片给我吗?37、One more thing / by the way 还有一件事38、Thanks / thanks a lot / thank you very much / thanks again/ I appreciate it …youhelp / thank you for opinion (表示感谢)39、回复别人的谢意you’re welcome / Not at all / Don’t mention in40、任何时候都可以anytime41、与第一次认识的人说再见Hope to see you next time…. (期待下次的见面)Keep in touch ( 保持联系)See you sour (不久)I look for wand to seeing you a again (期待下次见到你)It was nice meeting you (很高兴见到你)42、给人建议in my opinion / I’ll suggest / you’d better / How a bout(推介)try (试,穿) I’m sorry for being late / I’m so late (来晚了)I’m sorry / I’m very sorry / I’m really sorry (表示抱歉)让你久等了I’m sorry to have kept you waiting.皮鞋leather shoe 皮子quilt 毛巾towel 饮盒mead box 筷子chopsticks 勺子spoor 方便面instant noodles 剃须刀shaver 1、酒水库beverage store 2、食品库food store3、宴会中心banquet centre4、会议室meeting / conference room5、康体中心health centre6、保龄球馆bowling room7、员工餐厅staff canteen 8、员工宿舍staff dormitory9、医疗室clinic room 10、后勤办公室back office11、员工通道staff entrance 12、行政助理Assistant executive manger 13、成本会计师cost accountant 14、副销售总监assistant of sales and marketing 15、销售经理sales manager 16、门僮doorman17、值班经理manager on duty / executive on duty ] 18、医生doctor19、餐厅服务员waite(男)/ waitress (女)20、洗手间toilet21、浴室bathroom 22、浴缸bathtub23、浴泡bathrobe 24、洗脸盆wash basin25、镜子mirror 26、枕头pillow27、床bed 28、落地灯floor lamp29、扶手椅arm chair 30、冰箱fridge31、拖鞋slipper 32、衣柜wardrobe33、毯子blanket 34、被子quill35、窗帘curtain 36、迷你吧mini bar37、化妆台dressing table 38、行李架luggage rack39、牙膏toothpaste 40、牙刷toothbrush41、毛巾towel 42、烟灰缸ashtray43、报纸newspaper 44、保险箱safe45、衣架clothes hanger 46、插座adapter47、床单bed sheet 48、空调air conditioning49、花瓶flower vase 50、热水壶kettle51、护发素hair conditioner 52、洗发液shampoo53、家具furniture 54、茶杯cup55、香皂soap 56、壁画wall painting57、电话telephone 58、厚窗帘hoary curtain59、薄窗帘light curtain 60、易燃易爆explosive61、丢了lost…62、公司advance deposit。

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