Listening Business traveler’s priorities
C Listen to the second part of the interview and list the best and worst travel experiences that Stephanie describes.
room available not enough leg .............. luggage lost or delayed ............... queues at check-in long ............. poor quality ................. and drink food no baggage .............. trolleys overbooking of ................. seats cancellations flight delays and ........................... jet lag .........-
Starting up
B Choose the correct word from the box to complete the following list of things which irritate people when flying.
seats trolleys queues room cancellations food 1 2 3 4 5 6 7 8 luggage jet
3 Airlines can do little to improve air quality. false
4 Travelers are using new technology to express
their dissatisfaction with airlines. true
5 Airlines have taken no action to address travelers’ concerns. false
3 Put the following in order of importance to you
when you travel. comfort safety price reliability speed
4 Does the order change for different types of travel?
Listening Business traveler’s priorities
A
Stephanie Taylor is a businesswoman who travels regularly as part of her job. Listen to the first part of the interview and choose the three priorities she mentions from the list below.
their standards I think hotels will need to improve ……………………….
in general. There are some very good hotels already,
but I think more hotels will provide ………………… facilities for specific facilities business people … perhaps some …………... businesswomen for ……………………
quality harm
√
√ √
√
irritability criticize dissatisfaction
disorientation disruptive
complaints dangerous
Language review Talking about future plans
Useful ways to talk about the future
Reading Air rage
C Which of the following reasons are given for air rage in the article?
1 poor service
√
2 flights not leaving on time
3 poor quality of food
Best: ‘great hotel with beautiful towels and beautiful bathrooms and nice soft bed, and good sports facilities.’ ‘the Virgin lounge, I think. That’s a good experience with all the high tech things. I like that.’ Worst: ‘things out of your control’ such as bad accommodation and delayed or cancelled flights.
Reading Air rage
D Which of the following words from the article have a negative meaning? Use a good dictionary to help you.
rage frustration optimum
misbehavior concern valuable
Reading Air rage
A Answer these questions before you read the article.
1 What was your worst experience when traveling by air? 2 Why do some people get angry when they are traveling on a plane?
√
√
4 too many passengers on a plane 5 not feeling safe 6 people drinking alcohol
√
7 poor air gers 9 not being able to smoke 10 not enough cabin crew
Unit
2 Travel
‘He travels fastest who travels alone.’
Starting up
A Answer these questions individually. Then compare your answers with a partner.
1 How often do you travel by air, rail, road and sea? 2 What do you enjoy about traveling? What don’t you enjoy?
Vocabulary British and American English
B Work in pairs. Use words or phrases in American English from Exercise A to complete the text below.
My last overseas business trip was a nightmare from start to finish. First of all there was a delay on the way to the airport as there was an accident on the __________. freeway When I got there I found the lower level of the airport __________ parking lot was flooded. Next my ________________ carry-on luggage was too big and heavy so I had to check it in. When we arrived the _________ subway was closed and there were no cabs at all. After a long time trying to read the ___________ schedule and waiting for forty minutes, we finally got a bus ___________ downtown and found the hotel, but the __________ elevator wasn’t working and our rooms were on the fifth floor.
Reading Air rage
B Now read the article. Which of these statements are true about the article? Correct the false ones.
1 People in groups are more likely to behave badly on planes. false 2 Drink is often the cause of problems on board. true
Starting up
Which of these irritate you most?
Vocabulary British and American English
A Match the words and phrases below which have the same meaning. For each pair decide which is British English and which is American English.