Term DefinitionABT Automated Baggage TagASA Airport Services Advisory Group ATC Air Traffic ControlAutomated Document Check A system software that provides check-in staff and passengers with automated decisions about travel document requirements. A joint effort on the part of 11 member carriers, it was rolled out to the first airline, Singapore, in July 2008.BIR Star Alliance Baggage Information RepositoryBRS Baggage Reconciliation SystemBSM Baggage Source MessageBSS Baggage Sort SystemBTM Baggage Transfer MessageCBSF Common Baggage Services Facility (Star Alliance Carriers); lost and found offices are located here.CITP Star Alliance Common IT Platform. The platform will replace the member airline’s key customer systems such as reservations,inventory, ticketing and check-in. The new platform improvesairlines’ efficiency within the Alliance through common servicesand ease of use, as well as providing better quality and commondata for airline service agents when dealing with customers. Codeshare A term often used to describe a flight where the operating airline allows seats/space to be sold by one or more other airlines, andall participants in such an agreement sell their seats/space on thatflight under their flight designator.CPM Container/Pallet MessageDCS Departures Control SystemDelivering Carrier A Star Alliance carrier transporting Star Alliance transfer baggage to any given station.Delivering Locations The point at which the receiving carrier accepts Star Alliance transfer baggage and at which location the receiving carrier becomes responsible for this baggage.EDIFACT Electronic Data Interchange MessagesEU European UnionIATA International Air Transport AssociationIOSA IATA Operational Safety Audit, the first global standard for airlineoperational safety auditing. Star Alliance was the first airline allianceto fully endorse IOSA, and IOSA certification is required for joiningthe alliance.KPI Key Performance indicatorLDM Load MessageMarketing Carrier The carrier that sells with its own code as part of a codeshare agreement on a flight actually operated by another carrier.MCT Minimum Connecting TimeMove under one Roof (MuoR)A Star Alliance project that brings carriers together in the same terminal to deliver faster transfers for passengers and their bags.Operating Carrier The carrier that holds the Air Operator’s Certificate for the aircraft used for a flight.PAWOB Passenger Arrived Without Baggage (UA and AC terminology) PNL Passenger Name ListPNR Passenger Name RecordPTM Passenger Transfer MessageReceiving Carrier A Star Alliance carrier receiving Star Alliance transfer baggage from a partner airline at any given station.SAC Star Alliance Coordinator: The Chairman of the local (airport) Star Alliance Team, usually the landlord carrier or the carrier with thelargest traffic volume.SAT Star Alliance Airport Team at Major HubsSI Special Instructions line (on the Load Message)Star Alliance Connections (formerly Connection Centres) Located in key hubs in Charlotte, Munich, Frankfurt, Washington, San Francisco, Los Angeles, Chicago, Bangkok and Narita. Staff meet arriving planes and escort passengers with tight connections through the airport formalities to ensure they make their flights.Star Alliance Transfer Baggage Any baggage scheduled to make an interline connection between any two Star Alliance partner airlines.Star Alliance Upgrade Awards (SAUA)The programme allows customers to redeem miles or points from their FFP accounts for one-class upgrades on scheduled flights operated by the participating carriers. It requires a confirmed and ticketed booking, which can then be upgraded for a higher class of travel.StarNET StarNET consists of system infrastructure and business software applications that together allow the exchange of flight informationand redemption class availability between carrier systems ofdifferent types. This type of communication between the airlinesoccurs through a special application that converts messages fromone member carrier system to another.STBH Superior Transfer Baggage HandlingTB Transfer BaggageTransfer Decision Tool (TDT) Used at many Star Alliance Connections and hubs, the tool – developed by the Alliance in 2002 – identifies passengers and baggage at risk of missing their connections.Transfer Delivery Time The time that elapses between aircraft on blocks and delivery to the delivery location.Transfer Ground-Handling Activities Any ground-handling activities (performed either in-house or by third-party suppliers) required to ensure delivery of Star Alliance transfer baggage to the delivery location within the delivery time required. The physical processes are those that occur from ‘door open’ until delivery to the next flight. This may occur via a transfer processing area or by direct tail-to-tail delivery. The actual handling steps involved are generally station dependent.ULD Unit Load Device – a container for aircraft loading of baggage and/or cargo.。