要求退款的解决方案
2.根据退款原因，解决方案如下： A. 买了自发货了，可以跟客人说明大概多久能到FBA，多少时间产品会送达他家，如果客人可 以接受，就可以继续等几天看看；如果客人坚持退款，就给客人退款，后期FBA 到了，可以 再次尝试联系一下客人，问客人是否需要再次下单。 B. FBA 订单显示pending，给客人路径，联系亚马逊，说明情况货物是亚马逊负责派送的，联 系亚马逊可以快的解决问题。 C. 下错订单了（若亚马逊配送），可以让客人自己联系亚马逊取消订单，亚马逊那边会及时 给客人退款；如果是自发货订单，我们就直接给客人取消订单，告诉客人已经退款，钱会在 2-3个工作日内到达他们银行卡账户。 D. 如果产品没有达到客人的期望，如果店里还有其他不错的产品可以满足客人这一需求的， 可以推荐给客人，让他重新下单 E. 刚开始使用有问题，可以问一下客人意见，是否愿意换个新的重新尝试；使用了半年或者 一年，给客人退一半的钱，看客人愿不愿意接受
退款--FBA订单一直显示pending
Dear XX, Thank you for your purchase with us. We sincerely apologize for the inconvenience. The item will be shipped by Amazon, who will take all responsible for all delivery issue. Could you please contact Amazon for help in time? It will help you solve the probem soonest. Please follow these steps to contact Amazon buyser service: Open Amazon website--sign in your account--click help--find your order If the problem cannot be solve in time, please contact us again, and we will take the further step. Thank you and your understanding will be highly appreciated. Best regards, XXX, Highway Techbuy
退款--以不需要为理由退货
Dear XX, Thank you for contacting us regarding your inquiry. Your return request has been approved. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded. Because the item was shipped by Amazon, who will take all responsible of all delivery issue, please contact Amazon for help to return it. Here are the steps: Open amazon website--sign in your account-- click help-- find the order If you cannot get the solution from Amazon in time, please contact us again, and we will take the further solution. :) Your understanding will be highly appreciated. Best regards , XX, Customer Service Representative
邮件回复培训
——xxxx有限公司
邮件回复
• 邮件回复有几种情况： • A. 发票 • B. 退款(具体情况具体分析) • C. 询问物流（FBA 订单还是自发货订单, 是否丢货） • D. 产品存在质量问题（不久前下单，已使用半年或者一年） • E. 收到的产品缺少配件 • F. 索取好评 • G. 测评
退款--自发货订单，未及时发货
Dear XX, Thank you for your purchase with us. We sincerely apologize for the inconvenience. The FBA is out of stock, and it will be avaliable after X days, and would you mind waiting for few days to receive it? If not, I will cancel the order for you, and your money will back your bank account soon. Thank you and looking forward to hearing from you. Best regards, XXX Customer Service Representative(/ 店铺名)
发票
Good morning XX,
Thank you so much for your support and here is your invoice, please see the picture attachment.:) If there is any problem, please contact me and I will try my best to help you solve it.:) Thanks again and best wishes to you and your family~
Best regards, HT
发票模板
退款
1.客人要求退款的情况有： A. FBA断货了， 客人买了自发货，未能及时发货 B. FBA 订单，一直显示pend货 D. 产品没有达到预期效果（比如尺寸，质量未达到自己的期望）， 要求退货退款 E. 产品使用过后，出现问题，要求退款（开始使用， 使用了半年，使用了一年）