cation by Phone
1 Unit | Three
Unit Goals:
What You Should Learn to Do
1. Make a phone call 2. Answer the phone 3. Leave and take a message 4. Pass the message to the person being called 5. Extend a phone call 6. Take / fill in a message
5 Task: Call the city library to find out the opening hours
● Refer to the Data Bank in the Workbook for relevant expressions.
1 Task: Ask for the number of the employment office in Chicago.
2 Task: Ask to speak to Mr. Smith.
3 Task: Dial the wrong number.
4 Task: Offer to take a message
Imitating Mini-talks
Speak and Recite
1 Work in pairs. Look at the picture and recite the following mini-talks for communication by phone. 1) Who is speaking, please? Leena: Is it 223-5467? John: Yes. Who is speaking please? Leena: This is Leena Krieg. May I speak to Bill Morgan? John: Oh, I’m sorry. He’s not in at the moment.
Back
5 Unit | Three
3) Can I take a message? Sam: Hello. This is Sam. May I speak to Terry? Lucy: I’m sorry, but she’s not here right now. Can I take a message? Sam: Yes. Please tell her to call me this evening at 653-8923. Lucy: OK. I’ll tell her as soon as she gets home.
Trying Your Hand
3 Unit | Three
Section Ⅰ Talking Face to Face
Imitating Mini-talks
Speak and Recite
Acting out the Tasks
Speak and Perform
Studying Business Cards Study and Imitate
Following Sample Dialogues Imitate and Perform
Putting Language to Use
Speak and Complete
Speak and Translate
Speak and Communicate
4 Unit | Three
SECTION I Talking Face to Face
What You Should Know About
1. Phone service in the USA 2. Benefit or trouble of cell phones 3. Business telephone etiquette for success 4. The subjunctive mood
2 Unit | Three
Talking Face to Face
Section Ⅰ
Section Ⅱ
Being All Ears
Section Ⅲ
Contents
Section Ⅴ
Appreciating Culture Tips
Section Ⅳ
Maintaining a Sharp Eye
Window on Key Words 接待员
拨号
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6 Unit | Three
Acting out the Tasks
Speak and Perform
2 Work in pairs and act out the tasks by following the above mini-talks.
Jake: Great. Thanks a lot.
5) I Must have Dialed the wrong number. Tim: Hello. Jade: Hello. I’d like to speak to Dr. Heckler. Tim: Nobody here by that name. Jade: I’m sorry. I must have dialed the wrong number.
2) May I speak to ... ? Joe: Hello. Is this the Chemistry Department?
Secretary: Yes, it is. What can I do for you? Joe: May I speak to Mr. Mifflin?
Secretary: Hold on, please.
4) Can you tell me your hours? Receptionist: Hello, the Art Museum. Can I help you?
Jake: Yes. Can you tell me ... er, what are the opening hours, please? Receptionist: We open at ten in the morning and close at five in the afternoon.