It is my sincere hope that you will investigate the incident
seriously and effective measures should be taken to
prevent such an incident happening again.
12. 出乎意料
n__ee_d_l_e_s_s_t_s_a_y_\_le_t__a_lo_n_e__
13. 不用说 14. 尽快
______________________ as soon as possible
______________________ keep\ bear sth. in mind
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套用句式
1. 我今天写信是投诉关于…… I am writing to you to complain about… I am writing to you with the purpose of complaining
about…
2. 这几年我对你们的服务都很满意，但是我写信是表达 关于……的不满。
4. 对……满意 _b_e_c_o_n_te_n_t_/s_a_ti_s_fi_ed_\_p_le_a_s_ed_\_f_ul_filled with 5. 糟糕的服务 _p_o_o_r_\b_a_d_s_e_r_vi_c_e___________ 6. 采取措施 _t_ak_e__m_e_a_su_r_e_s_\s_te_p_s_\a_c_ti_o_n_t_o_d_o sth
I have been content/satisfied with your service for these years but I am writing to express\convey my dissatisfaction about…
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3. 我对……不满意有一些主要原因。首先，……更糟糕 的是，……最后，……
15. 把某事牢记在心 ______________________
what’s worse\ worse still\ to make matters worse
16. 更糟糕的是 ____________________________ to one’s disappointment
17. 让人失望的是 _________._____________________ 4
18. 全额退款 _a_f_u_l_l _r_e_fu_n_d_______________ 19. 出毛病 T_h_e_r_e__is_s_o_m__e_th_i_n_g__w_r_o_n_g__w_ith…; …go wrong 20. 推迟交货_d_e_l_a_y_i_n__d_e_li_v_e_ri_n_g_;_d_e_l_a_y_d_elivery 21. 反复，再三 o_v_e_r_a_n__d_o_v_e_r_a_g_a_i_n_;__a_g_a_in and again 22. 旅行社 _a__tr_a_v_e_l_a_g_e_n_c_y______________
写作专题9
A letter of complaint 投诉信
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A Letter of Complaint
• 内容 投诉信通常包括：说明投诉的原因并表示遗憾;实 事求是地阐述问题发生的经过，切忌夸大其词; 指出问 题引起的后果;提出批评及处理意见，或敦促对方采取 措施，或提出所希望的赔偿以及补救方式。
There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, …
4. 我真诚地希望你能认真调查这件事情，以及采取恰当 的措施防止类似事件再次发生。
I sincerely hope that you will look into the matter seriously and proper measures should be taken to prevent such an incident happening again.
7. 解决问题 _d_ea_l_w_i_th_/_s_ol_v_e_t_h_e_p_r_ob_l_e_m____
8. 预防……发生 p_re_v_e_n_t\_.s_to_p_\_pr_o_h_i_b_it_…_f_r_o_m_h_a_p_pe3 ning
investigate/look into the matter/incident
• 语气 投诉信时语气要冷静、郑重、克制，不必过于礼 貌。但也要就事论事，不能进行人身攻击。同时，在描 述问题时尽量采用被动句式，使描述更加客观合理。
• 策略 投诉信的写作策略Writing procedure： 说明投诉问题一>描述具体情况一>期待解决方案
complain v.—complaint un.
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5. 我要求他当面向我道歉。
I demand that he (should) make an apology to me face to face.
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常用语块
1. 抱怨
_c_o_m__p_la_in__a_b_o_ut____________
2. 表达不满 co_n_v_e_y/_e_x_p_re_s_s_o_n_e’_s_d_i_ss_a_ti_s_fa_c_ti_on about
3. 忍受
_p_u_t _u_p_w_i_th_/_b_e_a_r\_to_l_er_a_t_e_____
9. 调查此次事件 ________________________
in a rude manner\ in an impolite manner 10. 以粗鲁的方式 ________________________
make an apology to…/apologize to…
11. 向……道歉 ______________________ (be) out of one’s expectation