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罗宾斯管理学 第1讲 管理综述
管 理 的 任 务
1–26
3. What Do Managers Do?
LEARNING OUTLINE
3. What Do Managers Do?
• Describe the four functions of management. • Explain Mintzberg’s managerial roles.
• Middle Managers
Managers between the first level and the top level of the organization who manage the work of first-line managers. All managers between the first-line level and the top level of the organization
1. Who are managers?
Non- managers • a worker working on the TV assembly line • a clerk of the bank • a player • a soldier • • • • • • Managers a director of the TV factory a director of the bank a dean of the economic school a captain of the basketball team a president of the hospital a platoon leader 排长
1–18
P6
2. What Is Management?
• D Management
involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively.
Ex: Malaysia Airline sought the missing flight by many ways, by satellites , airplanes, and ships.
1–20
No Effectiveness
The Malaysian magicians were searching the missing flight of MH370
• Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level.
• Discuss the changes that are impacting managers’ jobs. • Explain why customer service and innovation are important to the manager’s job.
Are They Managers, Yes or not?
• A Sales manager of an insurance company 保险销售经理 • A teacher teaching management 教师 • A doctor 医生 • A member of self-managed team? 自我管理小 组的成员
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Chapter 1
Contents 1. Who Are Managers? ������ 2. What Is Management? ������ 3. What Do Managers Do? 4. What Is an Organization? 5. Why Study Management?
1–9
Who Are Managers?
• Does a Manager have some other work duties not related to coordinating and overseeing the work of other
people?
Yes!
•Managers may have some other work duties not related to coordinating the work of others.
1–12
P6
Exhibit 1–1 Managerial Levels –The type of managers
1–13
The type of Managers-definition
• First-line agers
Managers at the lowest level of the organization that manage the work of non-managerial employees who typically are involved with producing the organization’s products or servicing organization’s customers.
1. Who are managers?
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. a worker working on the TV assembly line a director of the TV factory a clerk of the bank a director of the bank a teacher teaching management a dean of the economic school a captain of the basketball team a player a president of the hospital a doctor a soldier 士兵 a platoon leader 排长 a sales manager of an insurance company 保险公司 销售经理
Tenthedition edition Eleventh
STEPHEN P. ROBBINS
MARY COULTER
Chapter 1
Introduction to Management and Organizations 管理概论
Contents 1. Introduction ������ 2. Management History and Theories
1–7
Before we define managers, let’s learn
Who are operatives? 操作人员 (nonmanagerial employees)非管理者
Operatives - employees who work directly on a job or task and report to managers -use technical skills to perform variety of tasks -no one report to them -have no responsibility for overseeing works of others e.g., workers, teachers, cookers
1–21
Which is more Efficiency?
1–22
P8
Exhibit 1–2 Effectiveness and Efficiency in Management
1–23
效率与效能的问题
•最低工资 •政府的产品限价令
1–24
效率与效能的平衡
•滴滴打车软件 •高考课外补习班
1–25
• Ex: Insurance claims supervisor
• Ex: A dean of the economic school
1–10
Are They Managers, Yes or not?
• A Sales manager of an insurance company 保险销售经理 • A teacher teaching management 教师 • A doctor 医生 • A member of self-managed team? 自我管理小 组的成员
• Top Managers
Managers at or near the upper levels of the organization structure who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.
1–11
Who Are Managers?
• The changing nature of work
Managers may have work duties not related to coordinates and oversees the work of others Operatives share the responibilities of managers in some organization in some situation
1–19
What Is Management?
• Managerial Concerns
Effectiveness (效果\效能\效力)
“Doing the right things” – Attaining organizational goals
Efficiency(效率)