投诉信关于开头的表达方式I am writing to you to complain about ...I have been a pleased customer with your store for seven years. I've long been a user of your products/services and up until now have always regarded you as an excellent supplier/organization.关于不快经历的描述I had a terrible experience at your hotel/ store/restaurant on(date) …I was extremely disappointed with the service I received thatday.On my most recent visit, June 1, 2002 at 2 p.m., I received poor service that I felt I should bring to your attention.Upon unpacking the consignment, we find that the goods are much inferior in quality to the samples.关于解决问题的表达I feel that I should get my money back as compensation for myterrible experience.I feel that the management should talk to their employeesabout…I would be pleased if you would carry out a full investigationinto my concerns and provide a response in accordance with the complaint procedure.I would appreciate it if you would look into the matter so otherpeople do not have to go through the same trouble as I did.I have every faith that you will do what you can to rectify thissituation/fix the problem.If you would address this issue with your …, I would greatly appreciate it.Should you fail in your obligations, we shall be compelled to cancel the order.We reserve the right to claim compensation from you for any damage.关于未来计划的表达In the future, I will not be staying at your hotel again and will inform my business associates of the terrible service.I enjoy shopping at your store, however if I receive this type oftreatment again, I will take my business elsewhere.关于结尾的表达I look forward to receiving your reply. Please do not hesitate tocontact me if you need any further information.Thank you for your cooperation in this matter.投诉信重点句式5我写信向你表达对。
的不满I am writing to express my dissatisfaction with …….6我现写信向你投诉有关。
I‟m writing to complain about…..7我希望你注意到在。
方面的一些问题。
一方面。
另一方面。
There are some problems with …..that I wish to bring to attention. In the first place, ……In the second place, …….8我抱怨的原因如下The reasons why I complain are as follows.11为了改善局面，建议采取以下措施。
其一。
其二。
In order to improve the situation, It‟s advisable to take the following measures. For one thing ……..for another, ……..12 我希望问题可以尽早得以解决I do hope that the problems will be solved as soon as possible13我希望你们能够考虑一下我的建议，以便改善局面I hope my suggestions will be taken into consideration to improve the situation.投诉信范文Dear Sir or Madam:I have recently received a number of complaints from customers about your fountain pens/ball pens. The pens are clearly not giving satisfaction in some cases we have had to refund the purchase price.The pens complained about are part of the batch of 400 supplied to our order. No.612 May 1. This order was placed on the basis of a sample pen left by your agent. We have ourselves compared the performance of this sample with that of the pens complained about and there is little doubt that many of them are faulty; some of them leak and others fail to write without making blots.We are therefore writing to ask you to accept return of the unsold balance, amounting to 250 pens in all, and to replace them by pens of the quality our earlier dealing with you have led us to expect.We trust you will consider this matter seriously and make an effortto prevent the reoccurrence of such things.Yours sincerely,Li MingDear General Manager,During the week-long May Day holiday, my friends and I went to Beijing and accommodated ourselves at your hotel from May first to May fifth. I am sorry to tell you that we are not satisfied with your service, which makes me write this letter after considerations.The focus of our complaint is the following. Firstly, the surrounding environment is too noisy. Even at mid-night, the noise from the nearby construction sites is constant and great. Secondly, I must say something about your food. Your menu is very expensive and the food quality is not so satisfying. Lastly, I must remind you that you should strengthen the security. Sometimes, even salesman came to knock on our doors, which made us feel annoyed and unsafe.The abovementioned points are the unpleasant experiences during our stay in your hotel. I hope you will adopt some new measures to improve your services, which can prevent the image from damaging.I‟m looking forward to your reply.Yours sincerely,Li MingA Specimen LetterDear Sirs:As a result of faxes exchanged between us, we are pleased to inform you that we have reached an arrangement regarding your claim on shipmentper the S.S. Peace for late delivery.We have advised you this morning by fax of our appreciation that this matter has now been settled. Enclosed please find our check in the amount of U.S.$56,000 in final and complete settlement of this claim.It is our hope to express again our satisfaction that this mishap has been amicably settled and look forward to promoting our business relationship with your corporation.作为我们双方传真往来磋商的结果，我们很高兴地通知贵方，关于由“和平”轮运载的货物迟交一事所引起的索赔，我们已经达成了一项协议。