Part II
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Basic requirements of Business Manners
1. Professional Image Positive impression
2. Dress Codes
Clean and professional
3. Communication
Succeeding in business today requires not only mastery of one’s job but also mastery of the common courtesies of give and take and of consideration for others. Put them to work today, and you will find
A. immediately pass them your business card B. look at the card and acknowledge it
5. When expressing thanks to a business client who has given you a gift, you should
look at the current situation and assess how it affects everyone involved
◇ The essence of etiquette:
sincerely considerate, respectful and honest
◇ Functions: 1. Allow
3. How to resolve different situations in interpersonal relationship
Three principles
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The three principles that govern all etiquette 1. Consideration ◇ Concept:
attentively
1. Listening to the others
2. Not interrupting the
meetings
Research the professional Have business cards client’s native Show up on time for
cultures and
Can accept different
accepts the clients business practices
1. What to do in all kinds of situations 2. What we can expect other people to do
What's the purpose of business manners? ◇ Improve the efficiency of business transactions in the long term, especially in international markets.
that they will work for you in all your professional days
to come.
Test yourself（自我测试）
ChaLpOGtOer 1
Based on your understanding of business etiquette, judge the following situations and discuss in groups.
“Whenever two people come together and their
behavior affects one another, you have etiquette. Etiquette is not some rigid code of manners;
it’s simply how persons’ lives touch one another.”
3. How can you avoid betraying yourself or compromising your integrity and be polite at the same time?
The structure of the text
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Part 1 The Concept of Business Etiquette
1. When you have a business meeting in the UK, you should
A. get down to business straight away B. spend time eating and drinking and
getting to know each other
Pleasant office environment Better quality work
The structure of the text
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◇ Employee - Boss Relations
Supervisors
awards
Give thank-you cards or holiday gifts as
◊ Analyze the concept of etiquette theoretically and recognize the characteristics of etiquette.
◊ Cultivate the cross-cultural awareness in business communication.
Co - workers Respect their boss, aspire to emulate
The structure of the text
◇ Business-to-Business Relations
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Foreign clients customs printed in the languastanding of the quotation
“Etiquette Is simply how persons’ lives touch one another”?
2. Why do we define etiquette as a powerful combination of manners and principles?
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Why should we learn business etiquette?
Good manners are cost-effective because:
1. They increase the quality of life in the workplace 2. They contribute to optimum employee morale 3. They embellish the company image 4. They also play a major role in generating profit
Part II
ChaLpOGtOer 1
The Characteristics and Principles of Business Etiquette
The Characteristics of Business Manners ◇ Etiquette = Manners + Principles
LOGO
Chapter I
The Importance of Business Etiquette
商务礼仪的重要性
Objectives（学习目标）
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After you have studied this chapter, you should be able to:
◊ Realize the necessity of learning business etiquette.
2. The most ill-mannered thing to do at a business meal is
A. order a lot of food B. use a cell phone
Test yourself （自我测试） ChaLpOGtOer 1
3. You have a meeting with a client but are expecting a
expert）
— Emily Post （American etiquette
The structure of the text
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Part 2 The Effects of Business Etiquette Employee Relations
Respect individual personal space Don't interupt during meetings
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2. Respect
◇ Concept:
Look at how your possible actions will affect
others
in the future
◇ Importance:
The essential etiquette in interpersonal communication
Good
Respectful, patient and calm
Use poor grammar
Bad
Speed talking
filler words
4. Timeliness organization