导论：基本概念和管理思想发展史 管理四项职能Four Functions: 计划
Planning 组织 Organizing 领导 Leading 控制 Controlling

一、Introduction Who are managers? What is management? What do managers do? (Management Functions; Management Skills) What is an organization?

一般管理理论：Fayol & Webber.
Fayol 亨利·法约尔 -concerned with making the overall organization more effective -developed theories of what constituted good management practice

4、Management
The process of coordinating work activities so that they are completed efficiently and effectively with and through other people
If you use less resources to produce a certain amount of product, that means you have increased efficiency. If you can get more output from the given inputs, you’ve got higher efficiency.

Efficiency : doing things right Effective: do the right things


An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be _____________. a. efficient and effective. b. increasing efficiency.



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早期阶段重要人物： Adam Smith “The Wealth of Nations ” division of labor



古典管理思想： Scientific management : Frederick Taylor “Principles of Scientific Management” was written by Frederick Taylor. “One best way” is the phrase most associated with scientific management.


1、organization Deliberate arrangement of people to accomplish some specific purpose distinct purpose composed of people systematic structure


Top
manager：managers who are responsible for making organizationwide decisions and establishing the goals and plans that affect the entire organization.

c. increasing effectiveness.
d.
concerned with inputs. e: concerned with outputs.
5. Management Skills：
二、管理思想发展史 Scientific management(Taylor ) General administrative theorists( Henri Fayol and Max Weber) The Hawthorne studies and Mayo’s theory

All levels of management between the supervisory level and the top level of the organization are termed _____________.

A. middle managers. B. first-line managers. C. supervisors. D. foremen. E. coaches.
2、Manager Someone who works with and through other people by coordinating their work activities .
3、Levels of manager : First line manager: Managers at the lowest level of the organization who manage the work of nonmagagerial employees who are involved with the production . supervisor foremen first line manager Middle manager： managers between the first-line level and the top level of the organization who manage the work of firstline managers.