礼宾部常用英语用语1、Is this everything， sir？这是全部东西吗，先生？2、Here's the light switch．这是电灯开关。
3、Here's the closet and there's the bathroom．这儿是壁柜。
这儿是洗澡间。
4、It's very kind of you to do so．你这样做使我很感激。
5、And by the way， could I have a look at your room card？顺便问一句，我可以看一下您的房卡吗？6、How do you like this room？您觉得这个房间怎么样？7、It's also quite spacious．房间也很宽敞。
8、Please sign your name here．请您在这里签名。
9、By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
10、Have you used any hotel services this morning or had breakfast at the hoteldining room，Mr.．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？11、At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？12、That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路。
13、Will you pay by credit card？您准备用信用卡支付吗？14、No, if there is, I’ll it to you in time.没有。
如果有的话，我会及时给你送来的。
15、Here is a telegram for you. 这儿有一封你的电报。
16、I want to borrow China Daily of these days. 我要看这几天的《中国日报》。
Please get some copies of China Pictorial for me. 请拿几份《中国日报》给我。
17、All right, I'll get it for you right away. 好的，我就去拿。
18、Pardon me for interrupting. 对不起打扰你们了。
19、Please excuse me for coming so late. 请原谅我来迟了。
20、I'm sorry I was so careless. 很抱歉我太粗心了。
21、May I know who I’m talking with?(打电话时用) 请问您是哪位？22、Is there anything else I can do for you, madam? 这儿需要我帮忙吗？23、Don’t worry, madam. We’ll see to it.夫人，别担心。
我们会照顾它的。
24、I’ll report it to my manager.我将向我的经理汇报。
25、Yes, certainly, just leave it to us, sir.当然。
您就将这件事留给我们去做吧。
26、Glad to be of service. Please feel free to contact us anytime.很高兴为您服务。
有需要请随时通知我们。
27、I’m sorry I cannot guarantee, but I’ll do my best.对不起，我不能保证，但我一定会尽我全力去做。
28、My pleasure, I’m happy everything was to your satisfaction.这是我的荣幸，我很高兴一切都能令您满意。
29、Sorry, I have to go. Nice talking with you.对不起，我不得不走了。
很您谈话很开心。
30、There is no hurry, sir. Take your time. 先生，时间充足，请您慢慢……31、What kind of rooms(foods) would you like to have?您需要什么样的房间（吃什么样的菜）？32、How do you like Chinese food? 您喜欢中国菜吗？33、I’ll look into the mater right away. 我马上去处理这件事情。
34、I’ll send someone up to your room right away. 我马上派人到你的房间去。
35、You may pay in cash or with credit card. 您可以付现金也可以用信用卡。
36、The room is too hot. Is there any air-conditioning in this hotel?房里太热，饭店有空调设备吗?37、Why isn't cool air turned on in such a hot day? I can't stand the heat.那在这样热的天气里为什么不开放冷气呢?我热得受不了。
38、The room is very hot, and besides there are some mosquito’s. Can you do anythingto it?房间里很热，还有蚊子，请想想办法。
常用短语礼宾部Concierge行李生Bell man / Bell boy门童Doorman行李Luggage / Baggage行李架Luggage rack行李存放处Luggage Depository 行李车Baggage trolley司机Driver导游Tour guide电梯Elevator洗手间Toilet机场Airport火车站Railway station商场Shopping center超市Super market小费Tip雨伞Umbrella接机服务Pick-up service租车服务Limousine service行李寄存Check baggage叫早服务Morning call贵重物品Valuables易碎物品Fragile objects自助早餐Buffet breakfast往前直走Straight on常用词汇五星级酒店Five-star hotel前厅部Front office department 总台Reception / Front desk总机Operator / Service center 商务中心Business center票务Ticket service游泳池Swimming pool西餐厅Western restaurant中餐厅Chinese restaurant大堂吧Lobby lounge / 医务室Clinic Room桑拿Sauna / 按摩Massage / 美容厅Beauty salon多功能厅/ 会议室Powerlong Multi-Function Hall / Meeting room 停车场Parking lot总经理General manager / 经理Manager大堂副理Assistant manager [AM]宾客关系主任Guest relation officer [GRO]主管Supervisor / 领班Captain楼层服务员Room boy / Room waiter总台接待Receptionist / 维修人员Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up常用句子Are these your baggage?这些是您的行李吗？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？/ 让我来帮您拿吧。
I hope I'm not disturbing you.我希望没有打扰您。
Just a moment, madam. I'll bring them to you right away.等一会儿，夫人。
我马上送来。
The bellboy will show you to your room, sir.先生，行李生会送您到房间的。
Here is your room key.给您房间钥匙。
You may[can] leave your luggage in the Concierge.您可以把行李放在礼宾部。
Would you like to check your luggage here?您要寄存行李吗？Don’t worr y, your luggage will be sent up at once.别担心，您的行李很快就会送上去的。
When you check out, please call NO.34and we’ll help you with your luggage immediately.如果您要退房，请致电34，我们将马上帮您运送行李。
May I know your room number? / What's your room number, please?您能告诉我您的房间号吗？Do you mind if I put your luggage at here?我把您的行李放在这里好吗？Would you like me to call a taxi for you? / Would you want a taxi?你需要我为你叫一辆出租车吗？/ 需要出租车吗？About 30 minutes by taxi from here to Airport.从这里到机场大概需要30分钟。
I'm sorry to have kept you waiting ./Sorry to have kept you waiting 对不起让你久等了。