礼宾部常用词汇部门英语：总经理General manager[GM] 大堂副理Assistant manager[AM] 总监Director 经理Manager 主管Supervisor 领班Captain/leader 前厅部Front office department 房务部Room division 市场营销部Sales&Marketing dept. 工程部Engineering dept. 餐饮部Food&Beverage dept. 客房部House keeping dept.财务部Finance dept. 人力资源部Human resource dept.保安部Security dept. 康乐部Recreation dept. PA部Public area礼宾部英语：礼宾部Concierge 门童Doorman 行李生Bellman 司机Driver 导游Tour guider 行李Luggage行李箱Suitcase 手提箱Briefcase 包Bag 行李牌Luggage tag 行李寄存牌Luggage 行李车Luggage trolley 行李房Store Room 行李架Luggage rack 行李寄存Keep \leave 雨伞Umbrella 贵重物品Valuables易碎品Fragile objects \Breakable tings 保险箱safe deposit box自助早餐Buffet breakfast 洗手间Toilet / WC/lavatory 火车站Railway station 超市Super market商场Shopping center 纪念品Souvenirs 香烟Cigarette 贵宾车服务Limousine Service五星级酒店Five-star hotel 电梯Elevator / Lift 机场Airport 小费Tip 接机服务Pick-up service 送机服务Drop off service 叫早服务Morning call 叫醒服务Wake up service 前台Front desk 总机operator 内线House call 外线Outside call 国际长途IDD（international direct dialing ）国内长途DDD(direct distance dialing )商务中心Business center 票务服务Ticket service 扫描scan 复印copy 打印print 翻译translate 西餐厅Western restaurant 中餐厅Chinese restaurant大堂吧Lobby bar 医务室Clinic Room 桑拿Sauna按摩Massage 会议室Meeting room 宴会厅banquet room停车场Parking lot/area 走廊Corridor 宾客服务Guest service[GS]前台接待Receptionist楼层服务Housekeeping维修人员Repairman 换钱Change money 明信片Postcard 洗衣Laundry service 小心轻放Handle with Care 请勿倒立Keep Top Side Up棋牌室chess 网球tennis 台球billiard 美发hair salon 设施设备facility 门锁lock 门闩bolt 总开关main switch 衣柜clost 衣架hanger 行李架luggage rack 健身中心fitness center 健身器材fitness equipment空调调节器air-condition control 室内游泳池In door swimming poor梳妆台dressing table 抽屉drawer 镜子mirror 台灯table lamp 灯罩lamp shade 遥控器controller 文具夹stationery holder 窗帘curtain 玻璃窗glass 阳台balcony 窗台window 落地灯stand lamp 烟灰缸ashtray 热水壶thermos bottle 开水boiled water 冰夹Ice tongs 冰桶Ice bucket 漱口杯gargle cap 茶杯tes cap 玻璃杯glasses cap 咖啡杯coffee cap 茶壶tea pot 勺子scoop 电热壶electric kettle刮胡刀razor 梳子comb 牙刷tooth brush 香皂soap 牙刷tooth brush 牙膏tooth paste牙签tooth stick洗发水shampoo 护发素conditioner沐浴液bath gel 润肤露lotion 浴帽shower cap淋浴花洒shower head 厕纸toilet paper roll 马桶closestool 小方巾handtowel 地巾bath mat 浴巾bath towel 面巾face towel 脚巾foot mat 浴缸bath tub浴袍bath robe 防滑垫non-slip pad 水龙头tap 拖鞋slipper 健康秤healthy scale 床头柜bed side 墙纸wall paper 地毯carpet 沙发sofa 保险箱safe deposit box 冰箱refrigerator 防毒面具gas mask 手电筒flash light鞋刷shoe brush 擦鞋布polishing cloth 鞋篮shoe basket 洗漱盆wash bason 地毯carpet 路由器router网线net work cable 剪刀scissors 充电器charge 垃圾桶ashcan服务指南hotel directory /hotel service information电源插座electronic outlet 吹风机hair dryer 开瓶器bottle opener 电风扇cooling fan 缝纫工具sewing kit 纽扣button 投影仪video projector 饮料beverage 饼干biscuit 苏打水soda water 红酒wine 矿泉水mineral water 啤酒beer 可口可乐coca cola 雪碧sprite 果粒橙orange fruit 方便面instant noodles 购物袋shopping bag洗衣服务laundry service 加床服务extra beds 租借服务borrowing things 失物招领lost&found 邮政服务post service 保姆服务a baby-sitter service 送餐服务room service 租车服务car rental service周一至周日Monday Tuesday Wednesday Thursday FridaySaturday Sunday一月至十二月January February March April May JuneJuly August September October November December常用句子Good morning\afternoon\evening,sir\miss\madam,Welcom to our hotel.早上\中午\晚上好，先生\小姐\女士，欢迎光临。

May I help you sir? 我可以帮你吗，先生？How many pieces of your luggage sir? 你有多少件行李，先生？Are these your luggage? 这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？Let me help you with your luggage.\ Leave it to me.让我来帮您拿吧。

I‘ll show you to the front desk,sir.This way please.让我带您去总台，这边请。

C\I here please,sir. I will take care of your luggage. 先生，这边办理入住手续。

我会照看您的行李的。

总台说--The bellman will show you to your room, sir. 先生，行李生会送您到房间的。

You may leave your luggage in the Concierge. 您可以把行李放在礼宾部。

Would you like to leave your luggage here? 您要寄存行李吗？We can put your things in the storeroom,sir.我们可以把您的东西放在行李房，先生May I have a look at you your room card?我能看一下您的房卡么？May I have you room key card,sir.请您将房卡交给我。

Thank you 谢谢It’s on the 9th floor,I will show you to your room.房间在9楼，我带您去您的房间。

This way, please 这边请。

This is western restaurant on the left from 6:30 am to 10:00 am.It is buffet.The bath center is on the right hand.The lift \ elevator is here,after you please,sir.电梯到了，您先请。

I’ll send the luggage up by another lift. 我乘另一部电梯把行李送上去。

How was your trip ,sir.先生，旅途愉快么？Is this your first time to our hotel？先生，您第一次到我们酒店么？We have Chinese restaurant on the 2cd floor, Provide Cantonese cuisine ,hot pot(charfing dish),xinyang local food(xinyang cuisine), shark's fin (鱼翅），bird's-nest (燕窝)，abalone(鲍鱼).The KTV is also on the 2cd floor.The Recreation department is on the 3rd floor including fitness center ,electronic shooting range,chess room,billiard room and table tennis room.敲门三声报名称“bell-service”\HSKPINGPut the lugage on the luggage rack and reconfirm the pes of luggage,introduce the facilities if the guest first time stay.Is this all the luggage here,sir.先生，请确认所有行李都在吗？Excuse me,sir,would you like me to open the curtain for you ?Excuse me,sir,would you like me to open the TV for you?\would you like me to introduce the room facilities for you?Here is the hotel directory,here is the hair-dryer,and is the extension(插线板),there is the remote control for the TV,the mini-bar is here.The hot water flask,ice-cubes.The safe box is here ,laundry bags and laundry lists. If you need your shoes to be polished,please put them in thisbacket,housekeeping will take care of them for you.If you need any assistance,please contact us at exten on 3333. you can call the operator,just dial “0”,the HSKP number is2222,That is all,sir,is there anythings else I can do for you? Enjoy your stay with us.good-bey .Don’t worry, your luggage will be sent up at once. 别担心，您的行李很快就会送上去的。