全国国际商务英语培训认证考试（一级）笔试模拟试题（1）CHINA NATIONAL BUSINESS ENGLISH CERTIFICATE TEST(Level One)试卷册（120分钟）_____________________________________________________________________________________注意事项一、请将自己的姓名、准考证号写在答题卡和答题纸上。

试卷册、答题卡和答题纸均不得带出考场。

考试结束，监考人员收卷后考生才可离开。

二、全部考试时间为120分钟，不得拖延。

三、选择题的答案一定要涂写在答题卡上；听力理解（LISTENING）部分第一节（Section A）以及翻译和写作(TRANSLATING & WRITING ) 部分的答案要写在答题纸上，凡是写在试卷册上的一律不给分。

四、选择题每题只能选一个答案；如多选，则该题无分。

选定答案后，用HB或2B浓度铅笔以上的铅笔在相应字母的中部划一条横线。

正确方法如下：[A] [B] [C] [D]五、如需改动答案，必须先用橡皮擦净原来选定的答案，然后再按上面的方法重新填涂。

————————————————————————————————---------------------Part I LISTENING (25 minutes)Section ADirections：In this section, you will hear five short sentences．Each sentence will be spoken twice. At the end of each sentence, there will be a pause. During thepause, you are required to fill in the corresponding blank according to whatyou’ve heard. Then write your answer on the Answer Sheet.Example: You’ll hear:You’ll read: Mr. White will be back before ____________.From the sentence we learn that Mr. White will be back before 5:00. Therefore you should write 5: 00 in the corresponding blank on Your Answer Sheet. Now the test will begin.1. The speaker works for __________ Company in Seoul, South Korea.2. The man’s phone number is ________________________________.3. The discount for buying 450 units is _______________________ %.4. The date of conference is ______________________________ May.5. The predicted sales for every month next year is ________________ Units.Section BDirections：In this section, you will hear ten short conversations. At the end of each conversation, a question will be asked about what was said. Both the conversationand the question will be spoken only once. After each question, there will bea pause. During the pause, you are required to read the four choices marked A,B, C and D, and decide which is the best answer. Then mark the correspondingletter on the Answer Sheet with a single line through the center. Example: You will hear:You will read: A. She will post it later. B. She could notcontact the man.. C. She’s not sure if the computer is fixed. D. She can’t send it right now.From the conversation we learn that the woman cannot send the new catalogue immediately. Therefore, the correct answer is D. Now the test will begin.6. A. Making an appointment. B. Fixing a clock.C. Discussing a price.D. Going to a shop.7. A. Who’s calling, please? B. Hang up, please.C. Wait a minute.D. You’ve dialed the wrong number.8. A. Mathematics. B. Banking. C. Credit. D. Computers.9. A. The typist has already typed it. B. He completed the typing himself.C. He’ll need her help.D. He wants the woman to type morecarefully.10. A. The meeting was cancelled. B. The meeting was put off.C. The meeting was held last Wednesday.D. The meeting was overcrowded.11. A. In a travel agency. B. In an airport. C. In a bank. D. In agovernment office.12. A. A tour guide. B. A hotel receptionist. C. A real estate agent. D.A hotel guest.13. A. Customer and supplier. B. Lawyer and client.C. Boss and employee.D. Shop assistant and customer.14. A. Thursdays and Fridays. B. Tuesdays and Fridays.C. Tuesdays and Thursdays.D. Tuesdays, Thursdays and Fridays.15. A. He is worried. B. He is happy. C. he feels confident. D. He feelstired.Section CDirections：In this section, you will hear two recordings. At the end of each recording, some questions will be asked about what was said. You will hear the recordingsand the questions only once. After each question, there will be a pause. Duringthe pause, you are required to read the four choices marked A, B, C and D, anddecide which is the best answer. Then mark the corresponding letter on the AnswerSheet with a single line through the center.Task 116. A. How to use the software his store sells. B. Customer at his store.C. People working in his store.D. His job responsibilities.17. A. They are good at bargaining. B. They often report to the head officein Sydney.C. They are good at dealing with customers.D. They are happy.18. A. Sending complaints. B. Supervising staff.C. Submitting payroll information.D. Reporting to the head office. Task 219. A. They are talking about the company’s decision to move away.B. They are talking about the customers in Kenton.C. They are talking about their old office in Kenton.D. They are talking about a meeting in Kenton.20. A. The Public Relations Department. B. The Finance Department.C. The Sales Department.D. The Customer Service Department.Part II READING (55 minutes)Section ADirections：Choose the best answer for each sentence from the four choices marked A, B,C and D, and mark the corresponding letter on the Answer Sheet with a singleline through the center.21. Organizations which aim at high market ______ generally have long product lines.A. segmentB. profitC. shareD. mix22. As a manager, you should make sure your subordinates know your ____ and how you aregoing to achieve them.A. examplesB. objectivesC. recordsD. relationship23. Remember this special offer ______ on May 1st. Don’t miss it.A. expiresB. completesC. finishesD. goes24. The company keep a careful eye on the ______ of their new cosmetic products.A. launchB. produceC. issueD. announce25. Could you please send me the latest catalogue and make sure that I am on your ______list for future mail shots?A. catalogueB. dialogueC. mailingD. guest26. Could you ______ the line a moment, please?A. takeB. holdC. catchD. extend27. Unfortunately Ms. Zhong is not able to ______ the appointment with you on Wednesday,as arranged before.A. runB. keepC. makeD. manage28. ______ refers to knowing that there is little risk of losing one’s job.A. BureaucracyB. PromotionC. Job safetyD. Jobsecurity29. Draft(s) drawn ______ the credit must be negotiated in China on or before May 12, 2007after which date this credit expires.A. atB. inC. withD. under30. The order No. 105 is so urgently required that we have to ask you to ______ shipment.A. quickenB. fastenC. speed upD. put up Section BDirections：Read the following passage. Fill each gap with the best answer from the four choices marked A, B, C and D, and mark the corresponding letter on the AnswerSheet with a single line through the center.A 31 is perhaps one of the strongest sign of customer loyalty, because making a referral goes beyond being satisfied. A customer who makes a referral is putting his own reputation on the 32 -- and takes this risk only if he is loyal. Fred Reichheld,a leader beyond the subject of customer loyalty, 33 this in his latest book, The One Number You Need To Grow. Reichheld 34 that customer loyalty can be measured by asking customers a single question: How likely would you be to remember our company to a friend? By analyzing the 35 , Reichheld believes it is possible to predict how fast a firm will grow compared with its 36 .Let’s take this notion a step 37 and look at referrals to customers loyalty programs themselves. Not only do customers refer people to companies, they also refer people to loyalty programs. Eighty-two percent of Americans 38 in customer loyalty programs have referred friends and families to their favorite loyalty programs, according to the “2004/2005 Customer Loyalty Research Report” by marketing 39 firm Parago. High income earners (with household incomes more than $125, 000) tend to be most 40 in referrals: More than 90 percent of high income members refer one or more people to a program: 64 percent of high income members.31. A. suggestion B. recommendation C. question D. complaint32. A. product B. company C. line D. business33. A. points B. says C. approves D. echoes34. A. agrees B. disagrees C. argues D. proves35. A. answers B. sayings C. remarks D. responses36. A. competitors B. staff C. customers D.responses37. A. back B. further C. farther D. next38. A. proposing B. participating C. relating D. comparing39. A. advising B. advisor C. consulate D. consulting40. A. slow B. passive C. unwilling D. active Section CDirections：Read the following passage and the statements that follow. Choose the best answer for each statement from the three choices marked A, B, and C, and markthe corresponding letter on the Answer Sheet with a single line through thecenter.Dear Sir or Madam:I’m writing to complain about the way I was treated on the 4 . bus from Swindon to Wotton Bassett. I had to take the bus home. For several days, my age was questioned by the bus driver.As I was embarrassed at the driver making a scene (吵闹), the first time, I paid the ￡, instead of just 70p. When I got off I asked for my 35p back and was told to go to the bus station with proof of my age.The next day I asked once again for a child single from Blagrove to Wotton Bassett, and the male driver asked my date of birth, and then for proof. Is everyone expected to carry a birth certificate or passport around because of arrogant bus drivers? I gave the driver 70p which was the only money I had on me. I told the driver this and he stopped the bus.The other passengers were clearly frustrated and told him not to be so stupid. One of the adults knew me and tried to tell him that I was only 14 and at school but he ignored her. Luckily another passenger gave the driver the extra 35 p so that he’d drive on.How does someone like this get a job dealing with the public when he acts like this?I understand that Stagecoach is short of drivers but I think this particular driver is just going to make customers feel threatened and reluctant to travel with him.I’m sure there are other people who must have complained about his attitude and something should be done about him.I’d like my money refunded and would hope that in the future the drivers would believe what they are told.Yours faithfully(Miss) Emma Harrow41. The writer was unhappy about the bus service by the 4 . bus from Swindon to WottonBassett.A. True.B. False.C. Not mentioned.42. The bus driver had some doubts about the writer’s age and believed she was an adult.A. True.B. False.C. Not mentioned.43. As a girl of 14, the writer believed she should pay only 35p for a child single fromBlagrove to Wotton Bassett.A. True.B. False.C. Not mentioned.44. The other passengers were annoyed by the driver’s behavior and they were on the girl’sside.A. True.B. False.C. Not mentioned.45. The driver will lose his job because a lot of people have complained about his attitude.A. True.B. False.C. Not mentioned.Section DDirections：Look at the tables and charts below. For each table or charts, there are four statements describing it. Choose the best statement from the four choices markedA, B, C and D to match it. Then mark the corresponding letter on the Answer Sheetwith a single line through the center.46. Favorite movie between teenagers aged 12 — 18.ScienceFiction, 8%Romance, 14%A. Teenagers prefer foreign movie than science fiction.B. The most popular movie among teenagers is comedy.C. Teenagers like horror movie least.D. Action movie is the most popular type of movie among teenagers.A. American refined copper imported from Mainland China increased to $157 billion in 2003.B. American airplanes exported to Mainland China increased by $ billion in 2003.C. Compared with 1999, America exported less still to Mainland China in 2003.D. Compared with 1999, all the American exports to Mainland China increased exceptgrain in 2003.48. Annual average number of new files opened per trustee, Canada, 1992—2003 100130160190199219931994199519961997199819992000200120012003A. The year 2003 sees the biggest amount of new files opened per trustee.B. There is a decrease in new files opening from 1996-1999.C. There are more new files opened in the year 2002 than in the year 2001.D. More new files are opened means Canadians are getting richer.＄591,000＄200,000＄413,000＄596,00049. A. The west part of Canada spends the most amount of money on the language program.B. The less developed region tends to spent less money on the language program.C. The capital region spends the most amount of money on the language program becausepeople there have stronger drive to learn languages than people in other regions.D. The east part of Canada spends more than twice of the money on the language programthan the central part.50. Average Daily Traffic for IR 270NORTH –OUTERBELT WIDERNING PROJECTS COMPLETED-(1965-2005)50,000100,000150,000200,000196519701975198019851990199520002005A. There is a sharper increase between the years 1990 to 1995 than between the years1980 to 1990.B. In general, there is an increasing trend in average daily traffic from the year 1965to the year 2005.C. The increase in people ’s income led to an increase in average daily traffic.D. The project was completed in 2005.Section EDirections ：Read the following two passages. Choose the best answer for each statementor question from the four choices marked A, B, C and D, and mark the correspondingletter on the Answer Sheet with a single line throw the center.Passage OneMost products must be contained before they can be moved from one place to another. To function successfully, the package must contain the product. This containment function of packaging makes a huge contribution to protecting the environment. Faulty packaging (or under packaging) can lead to spillages and result in major losses and serious damage.Packaging plays a vital role in protecting products as they go from the manufacturer to the consumer. Packaging is designed to ensure that the product reaches the consumer in good condition. The product is protected:● during transport and distribution;● from climatic effects (hea t and cold, moisture, vapour, drying atmospheres);● from hazardous substances and contaminants;● from infestation.Packaging can also provide supplementary product protection. This may be achieved by forms of cushioning such as shredded papers, sheets of corrugated paperboard (瓦楞纸板), foamed plastic or wrappings. Thermoformed plastic trays (for biscuits) or inner paperboard partitions (in a carton of wine) protect fragile goods. Structures that resist damage can also be created by tightly enclosing products in shrinkable or stretchable films or in tighter and smaller bundles of paperboard and corrugate.Packaging serves as a shield against infection by contamination. Improved standards of public health and processing sanitation (卫生设备) have contributed to the reduction of infection around the world. Food quality and safety are guaranteed by tamper proof packaging. Child proof closures on household chemicals/ detergents, pharmaceuticals and care products are devices developed by the packaging industry to protect against misuse.Food products are subject to biological spoilage caused by the normal enzyme(酶)-induced ageing and by microbiological decomposition caused by bacteria, yeasts (酵母) and moulds. Packaging assists in the preservation of foods and can reduce the rate of spoilage and decomposition. Packaging therefore contributes to food safety, quality and nutrition. Packaging technology has made major contributions to advancing food science and food safety and reduction of food spoilage.A package must protect what it sells and sell what it protects. Modern methods of consumer marketing would fail were it not for the messages communicated on the package. It is not only the primary package that must communicate. Warehouses and distribution centers would be less efficient if secondary and tertiary packages lacked labels or carried incomplete details. When international trade is involved and different languages are spoken, the use of unambiguous, readily understood symbols on the distribution package is essential.Packaging protects the interests of consumers. The information contained on the package tells the consumer what the product is and how to use it. Such information includes: product brand names and descriptions; manufacturer’s name and address; quantity; use-by dates; directions fro use; storage and disposal; and cautionary or emergency information. Food packaging lists: ingredients; new weight of the contents and the number of servings; methods of preparation; recipes and serving ideas; and often the nutritional benefits of the contents. Much of this information is required by law.The printed codes on packages (including bar codes) help ensure the control of theflow of products to the consumer during bulk-distribution. Information includes: quantity, price, inventory levels, lot numbers, distribution routes, size, elapsed time since packaging, color, and merchandising and premium data.The information provided on packaging allows the consumer to make informed decisions on the product’s purchase and use.51. The main idea of this passage may be expressed as __________.A. the roles of packagingB. the types of packagingC. the importance of packagingD. the development of packaging52. According to the passage, the container of the product may prevent the product from__________.A. improving the efficiencyB. reducing the costC. polluting the environmentD. making the delivery fast53. Packaging plays great roles in the following things EXCEPT __________.A. ensuring the quality of foodB. guaranteeing the safety of foodC. providing the variety of foodD. reducing the spoilage of food54. A package sells what it protects because __________.A. packaging will influence consumers’ decisions with the information it offersB. different languages are printed on the packages of productsC. all packages contain complete symbols about the productD. the printed code offers much convenience for the sellers to sell the products55. Which function of packaging is not discussed in the passage?A. Communication function.B. Protection function.C. Containment function.D. Distribution function.Passage TwoYou may still be using paper invoices and doing so for various reasons. Perhaps you’re unsure of the viability of electronic invoicing? Or maybe you don't trust cyberspace? It may be that you're intimidated by the changeover or feel that it will take too much time and effort? The fact is paperless invoicing is easy, convenient and inexpensive. With electronic invoices, it's estimated that a company can save 80% of the cost associated with paper billing. Additionally, those companies purchasing products are able to save money by paying via the Net without any late fees and saving money on postage, stationery and envelopes. Labor costs are lessened on both sides of the exchange.However, of the 18 billion invoices generated each year in Europe, most are still submitted on paper. For EU member nations, there has been a problem of incorporating Value Added Tax (VAT) rates into an e-invoice that crosses national borders. If you're trading within the UK, this is not a problem, but when conducting business outside native environments, electronic invoices can be problematic. Over the past few years, after the EU issued the "E-Invoice Directive" (known as Directive 2001/115/EC) in January 2004, member nations have worked to help solve this problem. However, with legislation varying from country to country there are still difficulties in making e-invoices VAT compliant. All invoices must be VAT compliant as per the laws of the land of supply. Despite these challenges on the import/export front, you can still readily cut down on paperwork by submitting e-invoices within the UK.Another problem you may face has to do with a lack of standardization in using electronicinvoicing, whether dealing within the UK or outside of its boundaries. There are numerous standards that are available to businesses, including those that start with the purchaser and those that are initiated by the supplier. In order to use an e-invoice system, you'll need to determine what type of structure best meets your billing needs.Even when you have decided to use electronic invoicing, there will be a period of training and adjustment whether your operation is small, medium or large. No matter how simple the system, you'll find that employees will be confused at times. This is especially true if your former system has been used for a long period of time. Also, even in this cyber-age, many of us still find comfort in having paper in our hands.In actual use of electronic invoicing, make sure that there is a sound system of back-ups in place. The fear that information might be lost is perhaps one of the biggest reasons for people clinging to the paper invoice. However, paper can be lost too, and unlike electronically generated bills once misplaced or thrown out, they are difficult to recreate. Paper invoices also take up a lot of room that can be used for office, storage or sales space.56. Paperless invoicing ___________.A. costs more than paper billingB. costs more laborC. saves money on postage, stationery and envelopesD. may result in late fees57. Electronic invoices can be problematic when __________.A. trading within the UKB. conducting business with foreigncountriesC. doing business within native environmentsD. traveling across nationalborders58. A period of training and adjustment is necessary in order to use electronic invoicingbecause _______.A. the system is so complicatedB. the option is too largeC. employees are not good at using computersD. employees have problems in usingthe system59. What should be done to ensure a sound use of paperless invoicing?A. Structuring new standards for each business.B. Employing more professionalemployees.C. Adjusting computer systems.D. Having a sound system of back-up.60. The biggest reason why some people are against the electronic invoice is that__________.A. it is more expensive than the paper invoiceB. it is too difficult to learnC. the information of the electronic invoice may be more likely to be lostD. it’s difficult to recreate the electronic invoice once they are misplacedPart III TRANSLATING & WRITING (40 minutes)Section ADirections：Translate the following passage into Chinese and write the Chinese version on the Answer Sheet.61. Thank you for your enquiry. We have a stock of 1, 000 of DP122 which we are sellingoff at US$20 each. We can offer a quantity discount of up to 10% and are prepared togive 15% discount for an offer to buy the complete stock. Our product price will increase by 10% across the board next month.Section BDirections：Write a memo of no less than 100 words according to the given information and write it on the Answer Sheet.62. After Tony Dooly, the manager in charge of equipment repair and maintenance of DEFCompany receives a call from Pat Baker, the sales representative of ABC Company, he says to you, “I’d like to collect suggestions from all staff on the laptops which were bought from ABC Company.” He adds that two engineers from ABC Company will come to your company and ask you to write a memo under his name, telling the staff when they have to email their suggestions to you and what the engineer will do for them.。