怡湖喜悦酒店服务指南封面需要设计目录总经理致辞 (3)大堂服务Grand Lobby Service (4)1．大堂经理 (4)2．问讯∕留言 (4)3．预订∕接待 (4)4．收银∕结账 (4)5. 退房时间 (4)6．客房门卡 (4)7．行李服务 (4)8．大堂保险箱 (4)9．商务中心 (5)10．擦鞋服务 (5)11．着装 (5)12．停车 (5)客房服务Guest Room Service (6)1.客房中心 (6)2.房间清洁服务 (6)3.洗衣服务 (6)4.熨烫服务 (6)5.小饮吧 (6)6.送餐服务 (6)7.叫醒服务 (6)8.饮用水 (7)9.电话 (7)10.电吹风 (7)11.电视节目 (7)12.网上漫游 (7)13.失物招领 (7)餐饮服务Food and beverage service (8)1.宴会预定 (8)2.大堂吧 (8)3.中餐厅 (8)4.自助早餐 (8)5.会议室 (8)6.送餐服务 (8)7.娱乐服务 (8)安全指南Safety Directory (10)宾客注意事项Guest’s Notice (10)安保Safeguard (11)火警须知Fire alarm notice (12)电话指南TELEPHONE DIRECTORY (14)附表 (15)总经理致辞怡湖喜悦酒店热忱欢迎阁下光临尊敬的宾客欢迎您下榻成都市怡湖喜悦酒店您的到来使我们酒店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。
若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。
在喜悦酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在喜悦酒店处处都看到温馨的微笑。
如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。
最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临谢谢!怡湖喜悦酒店总经理张跃Warmly Welcome to Yihu Joy HotelDear Guest:Welcome to Yihu Joy Hotel!All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This Service Directory will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in Yihu Joy Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your roomWise up to your friends if you have a good time with us. We hope we will have the pleasure of serving you again.YIHU JOY HOTELGeneral Manager张跃（手签体）大堂服务Grand Lobby Service1．大堂经理Assistant Manager位于饭店大堂内，24小时为您提供服务。
The Assistant Manager in the lobby will be at your service at any time.2．问讯∕留言Information∕Message如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。
You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.3．预订∕接待Reservation∕Reception饭店接待处24小时为您提供预订客房、住宿登记等服务。
The Front Desk will provide you with the service of reservation and registration any time.4．收银∕结账Cashier位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。
It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay.5.退房时间Check-out Time饭店退房时间为下午14：00。
请留意：超过14：00后加收半天房租，18：00后退房按全天收费计算。
若需延迟离店时间，请与总服务台联系。
Check-out time is 14：00 at noon. You will have to pay an extra half of daily fee if you check out after 14：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed. 6．客房门卡Room Card酒店使用安全电子门锁。
退房时请将门卡交与总台收银处。
请留意：当超过规定时间，门卡将不能开锁。
您要续住，请到总服务台办理有关手续。
We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.7．行李服务Luggage Service我们为您提供店内免费寄存行李服务。
We offer free-of-charge left-luggage service.8．大堂保险箱Lobby Safe box大堂接待处为阁下提供免费使用的保险箱。
酒店对留在客房内物品的任何损坏或遗失不负任何责任。
Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valuables left in the gust rooms.9．商务中心Business Center位于酒店大堂，为您提供全面的秘书服务：中英文打字、传真复印、邮寄等服务。
Located in the lobby, we provide you with the comprehensive secretarial service. such as typewriting in Chinese or in English, Fax and copying service,, mailing, etc.10．擦鞋服务Shoe-Shine Service擦鞋机位于大堂一楼，免费为您提供擦鞋服务。
您可选择VIP上门擦鞋服务，我们将酌情收取一些服务费Located in the lobby. You may polish your shoes there. For free.We’ll charge you service fee if you want door to door shoe-shine service.11．着装Dressing我们建议您在饭店所有餐厅和公共场所穿着合适的衣装。
We advise you to wear the proper formal dress in all restaurants and public places.12．停车Parking酒店拥有停车场，请按指定车位停放车辆。
有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏酒店不予负责。
如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。
酒店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交酒店寄存处寄存。
We have the parking area. Please park your car as shown. We are not responsible for any damage if you hinder the path, fighting-fire and security etc. Please inform our guard if your car need special care. We will make some notes and be care for the car. Please don’t leave your valuables in the car. If you have ones, please place them in the safe deposit box of the Front Desk in the lobby.客房服务Guest Room Service1.客房中心Housekeeping Center客房中心24小时为您服务，如有需要请与客房中心联系We’ll serve you the whole day,Please contact housekeeping center for assistance.2.房间清洁服务Room Cleaning您若需要服务员尽快为您清洁房间，请将“请即清扫”灯点亮或联系客房中心Light “make up room”sign or call housekeeping center,We’ll clean your room as soon as possible.3.洗衣服务Laundry Service酒店为您提供干洗、水洗、VIP熨烫服务。