• How Does Technology and Innovation Influence the Manager’s Job?
• What Does Society Expect from Organizations and Managers? • What Does the Workforce Look Like Today? How Does Today’s Workforce Impact the Way We Manage? • Can Organizations Improve Customer Service?
Maintains operations in multiple countries.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
4–7
Different Types of International Organizations (cont’d)
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 3–3
The Manager: Omnipotent or Symbolic?
• Symbolic View of Management
Much of an organization’s success or failure is due to external forces outside of managers’ control.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
3–6
Different Types of International Organizations
• Multinational Czles
• “Managers can do everything! ” Is that true?
• “Changes always go beyond plans”, but why?
• “Environment and Culture”, what is the relationship?
Managers symbolize control and influence through their action.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 3–4
Exhibit 3–1 Parameters of Managerial Discretion
The ability of managers to affect outcomes is influenced and constrained by external factors.

The economy, customers, governmental policies, competitors, industry conditions, technology, and the actions of previous managers
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
3–5
The Changes
• What Is Globalization and How Does It Affect Organizations? How Do Organizations Go Global?
Management
Stephen P. Robbins
Chapter
tenth edition
Mary Coulter
3-4
Organizational Culture and Environment
3–1
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
• Multidomestic Corporation Is an MNC that decentralizes management and other decisions to the local country. • Global Company Is an MNC that centralizes its management and other decisions in the home country. • Transnational Corporation (Borderless Organization) Is an MNC that has eliminated structural divisions that impose artificial geographic barriers and is organized along business lines that reflect a geocentric attitude.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
3–2
The Manager: Omnipotent or Symbolic?
• Omnipotent View of Management
Managers are directly responsible for an organization’s success or failure. The quality of the organization is determined by the quality of its managers. Managers are held accountable for an organization’s performance, yet it is difficult to attribute good or poor performance directly to their influence on the organization.