5）Here is your bill .Would you like to check it? 这是你的账单，请过目。 6）Here is your change. 这是找 您的钱 。 7）Have a nice trip. 旅途愉快。 8）Good-bye and hope to see you again. 再见，希望再见到你。
6、Check-out（结账退房）
1）May I have your room card（room number), please? 请给我你的房卡( 房号） 2）Just a moment, please. 请稍等。 3） How would you like to pay?/How would you like to your payment? 你要怎样付账？ 4）I’d like to pay in cash （ by credit card）. 我付现 金 （ 用信用卡）。 • .
ruising.butterfly hotel
• A: Just a moment, please. … Yes, Mrs. Tina White, a suite, three nights. Could you fill out the registration card? • B: All right. • A: May I see your passport? • B: Here you are. • A: Thank you, Mrs. White. Your room is 1221. A bellboy will take you up and show you to your room. Enjoy your stay.
Dialoge
• A: Good afternoon, madam. May I help you? • B: I’d like to check in, please. • A: Do you have a reservation with us? • B: Yes, I made the reservation yesterday. • A: May I have your name? • B: Tina White. Reservation is for a suite for three nights.
Ruising.butterfly
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Ruising.Butterfly hotel
Everyday English(常用表 达)
1.Addressing（称呼） • first name / given name 名字 surname / family name / last name 姓 • full name 全名 • 英语中人名的顺序为 “名字+姓氏” • name and initials姓名缩写 • 如：Brown T.E. • Yi Jianlian 缩写为 JL Yi
Dialoge
• A: Morning, may I help you? • B: I’d like to check out now. • A: Your name and room number, sir? • B: William Brown, room 1224. • A: Wait a moment, please. ….Your bill totals 600 yuan. Would you like to check?
Hale Waihona Puke • • • •A: May I have your name, please? B: William Newman. A: How do you spell it? B: W-I-double L-I-A-M, William, N-E-WM-A-N, Newman. • A: Thank you, Mr. Newman. Your reservation is confirmed. We look forward to your coming
2.Months ，week & weather
• January 一月 February 二月 March 三月 April 四月 • May 五月 June 六月 July 七月 August 八月 • September 九月 October 十月 November 十一月 December 十二月 • -- What’s the date today? 今天几号？ • -- Aug. 17th Oct. 1 = National Day • （国庆节）
英语中常用的称呼语
1）对男士的称呼，常用 Mr.加上姓氏, 如：对John Brown 先生应称为 Mr.Brown（布朗先生）
2）对女士的称呼，常用Mrs. Miss 或 Ms. 对不同的对象应使用 不同的称呼：
对已婚女性用Mrs.+其丈夫的姓 如：Mrs. Brown（布朗夫人）
对未婚女性用Miss +姓氏 如：Miss Brown（布朗小姐）
Clerk（人员）
• operator（总机，接线员） receptionist（接待员） • cashier（收银员） • roommaid / room attendant（客 房服务员） • repairman（维修工） • waiter / waitress （餐厅男、女服 务员） • cook （厨师） chef （大厨） • barman / bartender （酒吧服务员）
Dialoges （对话）
• (A) • A: Butterfly Hotel. May I help you? • B: Yes, I’d like to book a room, please. • A: For what dates, please? • B: From Mar. 3rd to 7th. • A: What kind of room would you like? • B: A single room, please.
• A: Hold the line, please. I’ll check it up for you. … Thanks for waiting. Yes, we have single rooms available on those days. • B: Thanks. What’s the rate per day? • A: 520 yuan for the standard ones and 580 yuan for the deluxe ones. Which would you prefer? • B: I’d prefer a deluxe single.
4.Reservation / booking （预定）
• • • • • • • • • Sentences（句子）: 1）May I help you? 您需要帮忙吗？ 2）For what dates? / For how long? 您要订哪一天的房？/ 要住几天？ 3）How long do you want to stay here? 您要住几天？ 4）Do you want a single room or a double room? 您要单人房还是大床房？
9）I hope you will enjoy your stay in our hotel. 希望您入住愉快。 10）Please don’t leave anything behind. 请不要遗忘您的东西。 11) Is there anything else I can do for you? 有什么能为您效劳吗？ 12) There is a washroom at the end of the corridor. 洗手间在走廊尽头。
Clerk（人员）
• general manager（总经理） • assistant general manager （副总经理） • department manager（部门经 理） • assistant manager（大堂副理) • supervisor(主管） captain（行李房领班） • doorman(门童） bellman / bellboy （行李员）
对婚姻状况不明的女性用Ms.+姓氏 如：Ms.Brown（布朗女 士）
3)在不知道客人姓名时，男士称sir （先生），女士称madam或 Ma’am （女士）
For Example: 1) Good morning ,sir /madam. 2) Nice to see you, Mr. Wang. 3) I’m sorry, Ms. Smith. 4) Good-bye, Mrs. White. 5) This way, please ,sir.
• • 5)-What kind of room would you like? • 您想要什么房间？ • -A standard room.（标准间） • （A twin-bed room 双床间 / A single room单人间 / A double room 大床间/ A suite 套房） • 6）For a single room the price would be 35 dollars. • 单人间的价格是35美元。 • The room rate is 518 yuan pernight include two breakfast. • 房价是518元/晚，房价含两份早餐。
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5) What’s your nationality, please? 请问你的国籍？ 6）Could you sign your name please ? 请签名。 7）Your room number is 821 on the eighth floor. 您的房间 是8楼的821 8）Here is your key card. 这是您 的匙牌。
5. Check-in （入住登记）