副词 ad. 1.公平地,公正地 You must play fair. 你必须公平行事。 2.正面地,直接地 The ball hit him fair in the head. 球不偏不倚正中他的头部。 名词 n. 1.【旧】女人;美女;情人 2.美好的事物 3.(定期)集市,庙会 He brought his piglets to the fair. 他把小猪带到集市去卖。 4.商品展览会;博览会 A book fair is to be held next month. 下个月将举行书展。
2.avalable 形容词 a. 1.可用的,在手边的;可利用的[(+for/to)] The swimming pool is available only in summer. 这个游泳池只在夏天开放。 2.可得到的,可买到的 Is there water available around here? 附近弄得到水吗? TV sets are available in any department stores. 电视机在任何一家百货公司里都能买到。 3.有空的,可与之联系的 The principal is available now. 现在校长可以接见你。 4.有效的 This film ticket is no longer available. 这张电影票不再有效。
处理这些一年生耐寒植物最简单的办法是将他 们种在能开花的地方。
solve 解决(问题);解(题) Their domestic reforms did nothing to solve the problem of unemployment... 他们的国内改革未能解决失业问题。
We may now be able to get a much better idea of the true age of the universe, and solve one of the deepest questions of our origins. 现在，我们也许能够更加清楚地了解宇宙生成的年代， 并且解答关于人类起源最为深奥的问题之一。
After the reception
Fill in the receptionist‟s Register in case of checking the information in the future. When the visitor leaves, you should walk him to the front door, thank him for coming and say goodbye.
Section 2
1. fair 形容词 a. 1.公正的;公平的;诚实的 That's a fair comment. 那是公正的评价。 2.尚可的,一般的;相当的 His knowledge of English is fair. 他的英语水平尚可。 3.(皮肤)白皙的;(头发)金色的;(人)白肤金发的 She had fair hair and skin. 她有金色的头发,白皙的皮肤。 4.(天气)晴朗的 The weather will be fair today. 今天天气会很晴朗。 5.(言论、诺言等)说得好听的,花言巧语的 I trusted his fair promises. 我轻信了他那些花言巧语的允诺。 6.【口】十足的,真正的 It's a fair miracle. 这简直是奇迹.
date back 短语动词追溯（到）；开始（于）；始 造（或建）（于） ...a palace dating back to the 16th century... 始建于 16 世纪的王宫 This tradition dates back over 200 years. 这一传统可追溯到 200 多年以前。
4 engage 及物动词 vt. 1.吸引;占用(时间、精力等) The book engaged my full attention. 这本书把我完全吸引住了。 Housework engages much of her time. 家事占用她很多时间。 2.雇,聘[(+as)] They engaged a cook for the summer. 那个夏天他们雇了一个厨子。 3.预订(房间、座位等) 4.使订婚[H] David is engaged to Ann. 戴维与安妮订了婚。
General Principles
Receive people properly Make them feel comfortable Deal with them professionally
Professional
Before the reception During the reception After the reception
If you know his name, greet him by name.
Good morning, Mr. Brain/Mrs.Green.
如果碰到了老朋友可以说 是什么风把你吹来了？ What brings you here?
2. Find out if he had an appointment and who he is here to see
Before the reception
Know all the appointments and whereabouts of the executive in order to receive and talk to visitors without any hesitancy.
Date Name of Executive Title Department Time Action Meeting with
annual adj. 形容词一年一次的；每年的 In its annual report, UNICEF says at least 40,000 children die every day. 在其年度报告中，联合国儿童基金会称每天至少有4万 名儿童死亡。 年度的;全年的 The electronic and printing unit has annual sales of about $80 million. 电子印刷部门每年销售额约为8,000万美元。
During the reception
1. Make every visitor feel welcome and greet him/her at once on his/her entering the reception area.
Say: Good morning, Sir/Madam. What can I do for you?
Warming-up
Words and Expressions
Section 1
1. appointment 名词 n. 1.(尤指正式的)约会[C][(+with)][+to-v] I have an appointment with them in the evening. 今晚我与他们有个约会。 2.(会面的)约定[U] 3.任命,委派[U][(+as/of)] The appointment of a new judge was reported in the newspaper. 报上报导了任命一位新法官的消息。 4.职位,官职[C] I accepted the appointment as chairman. 我同意担任主席一职。
n. 可数名词年刊;年报;年鉴 He tried the various almanacs, annuals and gazettes which were held in the library. 他试着在图书馆里找过各种历书、年鉴和报纸 。 n. 可数名词一年生植物 The simplest way to deal with these hardy annuals is to sow them where they are to flower.
for reference 1. In studying current affairs you might read this article for reference. 学习时事可以参看这篇文章。 2. This card should be kept on file for reference. 此卡应存 案备查。 3. This article can be read for reference. 这篇文章可参阅。 4. Keep the dictionary at your elbow so you can use it for reference anytime. 把这本字典留在你手边，以便随时可 以参考。 5. Thereof, the author proposes some adjustment measures and methods for reference. 为此，本文提出了一些调整的 措施和方法，可借土建设计人员借鉴、参考。
As for the appointed visit, notify the person concerned. 陈先生正在等你。我去告诉他你已到。
5.使从事,使忙于 He wniture. 他忙于油漆家具。 6.保证 The company engaged to finish the building by May. 那家公司保证五月份造好房子。 不及物动词 vi. 1.啮合,接合[(+with)] 2.交战,交手[(+with)] 3.从事,参加[(+in/upon)] They engage in the study of music. 他们从事音乐研究。 4.保证;答应
Section 3