1) Handshakes are the physical greetings that go with your words. 2) A handshake is more than just a greeting. It is also a message about your personality and confidence level. 3) In business, a handshake is an important tool in making the right first impression.
Lead-in
• Do you know any business etiquette in western countries? If yes, please tell your classmates what you know about. If no, share with your classmates what you know about China’s. • How can business etiquette help you in your future career?
The Rule of Twelve
• The first twelve inches from shoulders up. • The first twelve steps a person takes. • The first twelve words a person speaks.
3.The Business Handshake
Tips on How to Shake Hands
Unit 7 The Etiquette of Business
What Is Business Etiquette?
• Rules that allow us to interact in a civilized fashion • Code of behavior that is grounded in common sense and cultural norms • Manners matter in the workplace
Business Etiquette
1. Making Appointments
• Prior appointments are necessary.
A few days in advance
Confirmed on arrival
Avoid the following days
Proper time to arrange an appointment
Tips on How to Shake Hands
• Do Not Use a Forceful Grip A handshake should be a friendly or respectful gesture, not a show of physical strength. • Avoid Offering a “Fish Hand” A limp hand is never a d idea when it comes to a business handshake. Do return the grip, but do not get into a power struggle, even if the other person squeezes too hard.
• • • • • • • Confident posture Eye contact Minimal body movement Clothes are clean, unrumpled, and stain-free Shoes are clean and polished Fingernails are clean (for women, no chipped polish) Pleasant expression
Is business etiquette important?
"Etiquette would not seem to play an important part in business, and yet no man can ever tell when its knowledge may be of advantage, or its lack may turn the scale against him." — Emily Post
Tips on How to Shake Hands
• Begin With an Oral Introduction of Yourself Before extending your hand, introduce yourself. Extending your hand should be part of an introduction, not a replacement for using your voice. • Pump Your Hand Only 2-3 Times A business handshake should be brief and to the point. Consider a handshake a short “sound bite” greeting, not a lengthy engagement. Holding on for more than three or four seconds can make other people feel uncomfortable.
• Mid-morning • Mid-afternoon
Punctuality
• Up to 15 min. late
2. Making Great First Impression
Here are some things to keep in mind to make a positive impression: