New international business English
Lesson One Face to Face
1.1 first impressions (1st class)
Note: situation analysis
1. your role, you are a visitor, you are a stranger for the people greeting you, you meet them for the first time.
2. the place, now you are in an office , a business situation and this office is an unfamiliar office
3. these people greeting you, the visitor, are not all the receptionist, some are people who happen to be in the office when you arrive.
A.
1. self- introduction under business situation (you’re not a student any more, you’re an export clerk, secretary, or sales manager and so on). 5 Sts
2. let’s look at these pictures, these pictures show us different expressions of different people. Could you answer 2 questions of PPT just according to their expressions on their faces?
1) Which person seems the most welcoming?
The person of picture 3 and picture 10. Because they smile so pleasantly, sincerely, and friendly 2) Which person seems the most unfriendly?
The person of picture 5 and 9. Because the person of picture 5 seemingly would not like to see you, moreover looks like so indifferent, impatient. And the one of picture 9 looks so off-hand, and unhelpful.
From this, we can know expression is vital of the first impression, without saying any word, you can give a good or bad first impression on people. So nice smile and friendly eye contact are the most important things if you want to give a good first impression on other people.
B.
Then l et’s listen to the recording, the order of the recording is the same as the order of the picture, from the one to ten.
Discuss the questions of PPT.
1. The man in extract 5 says things so quickly and shortly, and the tone of his voice make him seemingly be rude. He is brusque/abrupt.
The woman in extract 9 sounds off-hand, indifferent or causal. And language: YES? WHO? Informal language. All makes her particularly impolite
2. the language they use. We had better use the formal language. The tone of voice, we’d better use the tone which makes our voice sound friendly, hospitable.
If you are greeted by the woman in extract 9, you’re sure be given a bad first impression by the woman, so as to give a bad impression on the company’s image.
Giving a good impression reflects your company’s image(no company wants its customers to think it’s unpleasant)
If you start off a relationship in a friendly, pleasant way, it’s likely to go on in the same way, which will be to every one’s advantage.
C.
I hear they’re calling for thunder storms all weekend。