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高速铁路服务英语( 2 Ticket Service
other time?
Sentence patterns:
1. May I help you? 2. What is your destination, please? 3. How much do I have to pay? 4. Is the insurance included in the cost?
5. Can I have … in the train?
6. How much time would I save if… 7. As long as I…
8. What can I help you? 9. Wait a moment, I will check… 10. You are welcome.
Ⅲ. Role-play
Situation 1 Work in pairs. Suppose you are buying the tickets in the tation. Make a dialogue about this situation.
Situation 2 Suppose that you buy the tickets on the Internet, what should you do? Situation 3
difficulties you may face up to?
Ⅱ. Dialogue
Is the insurance included in the cost?
Can I have the window seat in the train? Yes, there is a seat number on the ticket. I will give you a seat with
1. How much do you know about refunding the tickets? 2. What is the rules of refunding the tickets? 3. Do you have to pay the refund service charge when you refund the tickets?
6. I’d like to…
7. How about… 8. There are… 9. Do you mind if… 10. Could I have your name and number, please?
11. I think you’d better…
Ⅲ. Role-play
Situation 1 Work in pairs. Suppose you are booking the tickets in the station. Make a dialogue about this situation. Situation 2
Part 2 Buy the tickets
Ⅰ. Discussion
1. Do you have some experiences of buying tickets? If so, can you share them with your classmates? 2. Do you know what the procedure of buying tickets is? 3. When you buy the tickets in the railway station, what
Unit 2 Ticket Service
Part 1 Book the tickets
Ⅰ. Discussion
1. Do you have some experiences of booking tickets? If so, what’s the procedure? 2. How much do you know about booking tickets?
good view.
Local express or express train? Is the price of express ticket different from that of local express train? Sorry, the tickets of that time have been sold out. Would you like
Sentence patterns:
1. What time is the next train to… 2. When does it get there? 3. It’s scheduled to arrive at… 4. Can I reserve a seat?
5. Single or return?
3. How many ways do you know about booking tickets?
Ⅱ. Dialogue
What time is the next train to New York? When does it get there?
பைடு நூலகம்How much is it?
Single or return? I’d like to reserve four berth tickets on T66 for Beijing. Semi-cushioned berth or soft berth?
Work in pairs. Suppose that you don’t know how to book the
tickets, so you must ask someone to get some useful information. Situation 3 Suppose that you book the tickets by phone, what should you do?
Work in pairs. Suppose that you have some difficulties when
you buy the tickets. Make a dialogue about this situation.
Part 3 Refund the tickets
Ⅰ. Discussion