通常情况下您是如何来解决这样的问题的。
Q4:You find what is the problem?
您发现这样解决的问题在哪里？Q5:How can we do course should be divided into four parts:
课程可分为四部份：
can’t offer the facility for the guest
because hotel without
Prepare on the
哪位曾经有过饭店不能提供某项服务只因为饭店没有此样设备或设施？
Q3:Normally what can you do when atthissituation.
XXXX大酒店 TRAINING ACTIVITYOUTLINE
培训活动纲要
Task 任务：Suppliers File 供应商档案
Code 序号： OH-SM-CS-A003
Objectives目的：At the end of this session, each trainee will be able to know how to set suppliers file and arrange it.在培训结束之后，每位受训者都应能够建立并管理供应商档案。
客人经常使用的的设施。
The service that can keep respondenceofhotel. 能与饭店服务标准保持一致的。
1.Give alistofwhatwehavenotoronly alittlefacility.
(Projector,Stage,etc.)
例出饭店没有或数量较少的设备、设施。(如：投影、活动舞台等设备)
Business filed / Numbers of each objections
/ Quotation and negotiate /Employmentrecord
每个供应商案应包含以下内容
经营范围/ 可提供产品数量/ 报价及合作价联络人
Show the example form for supplier file.
展示供应商档案表格。
4. How to arrange the supplier file.
如何整理供应商档案
Make supplier record after each event,itwill obtain the following
客人将如何看待我们为其找到的供应商？
3:What kind of situation need us tousesupplier?
什么样情况下需要我们使用供应商？
2. How to select the suppliers.
如何选择供应商。
5min
Clip Chart, show
the topic of this
1. The objection of making supplier file.
建立供应商档案的目的
2. How to select the suppliers.
如何选择供应商。
3. How to set up supplier file.
如何建立供应商档案
4. How to arrange the supplier file.
15min
Discuss
讨论
Q1:Can the hotel offer all the request of
catering client
10min
about the facilities?
饭店是否能为客人提供他们所需要的所有设备设施？
Q2:Is anyone have the experience that hotel
Standard标准 :Refer to S&P standard
Resources
Clip Chart, Overhead Projector, Hand Out.白板，投影仪，培训资料
Method
培训方式
TrainingSteps
培训步骤
Time
时间
Introduction介绍
Show “W.I.FM.”(objective)表明从此课所能学到的内容(目标)
Content client the additional request.
满足客人的额外要求。
1:What is the problem when we usethesupplier?
当使用供应商时通常情况下会有 什么样问题？
2:How will the client tread the supplieraswhen we suggest a supplier to them.
如何建立供应商档案
Determine the quality suppliers.
确认合格供应商。
Valid contact with each suppliers,andcollect the information.
有效的与所选定的供应商进行联络，并为供应商
案收集相关信息。
Each suppliers file will containthefollowing:
如何整理供应商档案
1.The objection of making supplier file.
建立供应商档案的目的
Perfect the sort of facility of hotel.
完善饭店服务设备、设施。
Effective suggestion for the client.
有效的为客人提供信息。
session
准备白板，写出本节
内容
30min
Contents
内容
5min
Lecture
讲解
5min
Group Discuss
分组讨论
5min
Lecture
讲解
The facility what we have not or onlyhavea little.
饭店不具备或数量少的服务设施。
The facility what guest usually used.
2.Give alistofwhatkindoffacilityis the guestusedusually?
(FlipChart,WhiteBoard,Microphone,etc.)例出客人经常使用设备、设施名单。(如：活页夹、白板、麦克风等)
3. How to set up supplier file.