管理学词汇大全•羊群效应（Sheep-Flock Effect）•帕金森定律（Parkinson's Law）•华盛顿合作定律 (Washington Company Law)•手表定律（Watch Law）•蘑菇定律（Mushroom Law）•鲇鱼效应（Weever Effect）•飞轮效应（Flywheel Effect）•光环效应（Halo Effect）•马太效应（Matthew Effect）•蝴蝶效应（Butterfly Effect）•多米诺效应（Domicile Effect）•皮格马利翁效应（Pygmalion Effect）•彼德原理 (The Peter Principle)•破窗理论（Break Pane Law）•路径依赖（Path Dependence）•奥卡姆剃刀（Occam's Razor）•博弈论 (Game Theory)•定位法则（Orientation Law）•80/20原理（80/20 Law）•X理论-Y理论（Theory X- Theory Y）•超Y理论（Exceed theory Y）综合篇•7S模型（Principle of 7S）•ABC分析法（ABC-Analysis）•SWOT分析 (SWOT Analysis)•波士顿矩阵法（Boston Matrix Analysis）•新7S原则 (Principle of New 7S)•PDCA循环（PDCA Cyc）•平衡记分卡 (Balanced Score Card)•品管圈（Quality Control Circle，QCC）•零库存（In-Time Inventory）•顾客份额（Constituency Share）•业务流程重组 (Business Process Reengineer)•动态薪酬（Dynamic Salary）•管理审计（Managed Audit）•管理层收购（Management Buy-out）•逆向供应链 (Reverse Supply Chain)•宽带薪酬设计（Broad Band Salary Design）•员工持股计划（Employee Stock Ownership Plan，ESOP）•人力资源外包（Epiboly HR）•360度绩效反馈 (360-Degree Performance Feedback)•人力资源价值链（Human Resource Value Chain）•柯氏模式（Kirkpatrick Model）•归因模型 (Attribution Model)•期望模型（Expectancy Model）•五力模型 (The Five-force Model)•安东尼模型（Anthony Model）•CS经营战略（Customer Satisfaction）•532绩效考核模型（532 Performance Appraisal Model）•101℃理论（101℃ Theory）•双因素激励理论（Dual Stimulant Theory）•注意力经济（The Economy of Attention）•灵捷竞争（Adroitly Compete）•德尔菲法（Delphi Technique）•执行力 (Execution)•领导力 (Leadership)•学习力（Learning Capacity）•企业教练（Corporate Coach）•首席知识官（Chief Knowledge Officer）•第五级领导者（Fifth Rank Leader）•智力资本（Intellect Capital）•智能资本 (Intellectual Capital)•高情商团队（High EQ Team）•学习型组织（Learning Organization）•知识型企业（Knowledge Enterprise）•高智商企业（Knowledge-Intensive Enterprise）•灵捷组织（Adroitly Organization）•虚拟企业（Virtual Enterprise，VE）Management 管理Introduction: 概述Management 管理Efficiency 效率Effectiveness 效果First-line managers 基层管理者Middle managers 中层管理者Top managers 高层管理者Henry Mintzberg 亨利?明兹博格Management role 管理角色Interpersonal Role 人际角色Informational Role 信息角色Decisional role 决策角色Management skill 管理技能Technical skills 技术技能Human skills 人事技能Conceptual skills 概念技能History: 历史Adam Smith 亚当.斯密The Wealth of Nations 国富论Division of labor 劳动分工Frederick Winslow Taylor 泰勒Scientific Management 科学管理Henri Fayol 亨利.法约尔Principles of management 管理学原理Max Weber 马克思?韦伯Bureaucracy 官僚制Quantitative approach 定量方法Organizational behavior 组织行为学Contingency approach 权变学Robert Owen 罗伯特?欧文Hawthorne studies 霍桑实验Systems Approach 系统方法Closed systems 封闭性系统Open systems 开放性系统Organizational Culture:组织文化Omnipotent view of management 管理万能论Symbolic view of management 管理象征论General Environment 一般环境Specific Environment 具体环境Environment uncertainty 环境的不确定性Environment complexity 环境的复杂性Multinational corporations 多国公司Transnational corporation 跨国公司Ethnocentric attitude 民族中心论Polycentric attitude 多民族中心论Geocentric attitude 地球村论Geert Hofstede 吉尔特.霍夫斯塔德Individualism 个人主义Collectivism 集体主义Power distance 权利距离Uncertainty avoidance 不确定性回避Quantity of life 生活数量Quality of life 生活质量Social responsibility 社会责任Social responsiveness 社会反应Social obligation 社会义务Utilitarian view of ethics 功利论Rights view of ethics 权利论Theory of justice view of ethics 公正论Integrative social contracts theory 社会契约整合观Preconventional 前惯性Conventional 惯例Principled 原则Planning: 计划Decision-making process 决策程序Decision criteria 决策标准Rational 理性Bounded rational 有限理性Intuitive decision making 直觉决策Well structured problems 结构良好的问题Programmed decision 程序化决策Nonprogrammed decision 非程序化决策Brainstorming 头脑风暴Delphi technique 德尔菲法Electronic meeting 电子会议Strategic plans 战略计划Operational plans 操作计划Specific plans 具体计划Directional plans 指导性计划Corporate-level strategy 公司层战略Business-level strategy 事业层战略al-level strategy 功能性战略Stability strategy 稳定战略Growth strategy 成长战略Retrenchment strategy 收缩战略BCG (Boston Consulting Group)matrix 波士顿矩阵Cash cows 现金牛Stars 吉星Question marks 问号Dogs 瘦狗Michael PorterCost-leadership strategy 成本性战略Differentiation strategy 差异性战略Focus strategy 集中战略Environmental scanning 环境扫描Quantitative forecasting 定量预测Benchmarking 标杆Technological forecasting 技术预测Expense budget 费用预算Profit budget 利润预算Fixed budget 固定预算Variable budget 可变预算Gantt chart 甘特图Load chart 负荷图Break-even analysis 盈亏分析Linear programming 线性规划Queuing theory 排队论Probability theory 概率论Marginal analysis 边际分析Organization: 组织Work specialization 工作定位Departmentalization 部门化Chain of command 命令链Span of control 控制跨度Formalization 正规化Centralization 集权Decentralization 分权Mechanistic organization 机械化组织Organic organization 有机组织Simple structure 简单性结构al structure 功能性结构Divisional structure 地区性结构Team-based structure 团队结构Matrix structure 矩阵结构Project structure 项目结构Autonomous internal units 内部自主单位Boundless organization 无边界组织Communication 沟通Nonverbal communication 非语言沟通Body language 身体语言Filtering 过滤Selective perception 选择性知觉Job rotation 工作轮换Job enlargement 工作扩大Job enrichment 工作丰富Job characteristics model 工作特征模型Skill variety 技能多样化Compressed work week 压缩工作周Flexible work time 弹性工作制Job sharing 工作分享Contingent workers 应急工Job analysis 工作分析Job deion 工作描述Job specification 工作规格Validity 信度Reliability 效度Work sampling 工作样本Orientation 岗前培训Performance appraisal 绩效Behaviorally anchored rating scales 锚定方法Labor union 工会Collective bargaining 集体交易Change agent 变革推动者Calm waters phor 风平浪静观White-water rapids 急流险滩观Organizational development 组织发展Sensitivity training 敏感训练Survey feedback 调查反馈Process consultation 过程咨询Leadship: 领导organizational behavior 组织行为cognitive component of an attitude 认知成分affective component of an attitude 情感成分behavioral component of an attitude 行为成分job satisfaction 工作满意度job involvement 工作投入度organizational commitment 组织认同cognitive dissonance 认识失调self-esteem 自尊self-monitoring 自我监控perception 知觉attribution theory 归因理论stereotyping 刻板halo effect 晕轮效果forming 形成storming 震荡norming 规范performing 执行adjourning 解体free rider tendency 搭便车group cohesiveness 组织内聚力conflict 冲突al conflict 积极冲突dysunctional conflict 消极motivation 动机Abraham Maslow 亚伯拉罕?马斯洛hierarchy of needs theory 需求层次理论physiological needs 生理需要safety needs 安全需要social needs 社会需要esteem needs 尊敬需要self-actualization needs 自我实现需要Douglas McGregormotivation-hygiene theory 激励保健理论David McClellandneed for achievement 成就需求need for power 权利需求need for affiliation 归属需求reinforcement theory 强化理论equity theory 公正论expectancy theory 预期理论trait theories 特质理论behavior theory 行为理论initiating structure 定规维度consideration 关怀维度managerial grid 管理方格论Fiedler contingency model 菲德勒模型least preferred co-worker questionnaire 最难共事者问卷Paul Herseysituational leadership theory 情境领导理论readiness 成熟度Victor Vroomleader participation model 领导者参与模型transactional leaders 变革性领导transformational leaders 交易性领导control: 控制market control 市场控制bureaucratic control 官僚控制downward communication 自上而下沟通upward communication 自下而上沟通lateral communication 横向沟通operation management 操作管理反优先雇用行动计划 affirmative action分析型风格analytic style 评价中心assessment centers资产管理 asset management东南亚国家联盟 Association of Southeast Asian Nation, ASEABN假设相似性 assumed similarity 态度 attitude态度调查 attitude surveys 归因理论attribution theory职权 authority 独裁型风格 autocratic style内部自治单位 autonomous internal units自主性 autonomy 平衡计分卡 balanced scorecard彻底纠正行动 basic corrective actionBCG矩阵 BCG matrix 态度的行为成分behavioral component行为定位评分法 behaviorally anchored rating scales, BARS行为型风格 behavioral style 行为理论 behavioral theories行为 behavior 标杆比较 benchmarking大五人格模型 big-five model of personality体态语言 body language “煮青蛙”现象“Boiled frog” phenomenon无国界组织 borderless organization 无边界组织 boundaryless organization跨越管理 boundary spanning 有限理性 bounded rationality盈亏平衡分析 break-even analysis 预算 budget官僚行政组织 bureaucracy 官僚控制bureaucracy control事业层战略 business-level strategy 商业模式 business model商业计划书 business plan 职业 career集权 centralization 确定性certainty指挥链 chain of command 变革推动者change agents通道 channel 领袖魅力型领导者 charismatic leader小集团控制 clan control 古典观点classical view封闭系统 closed systems 封闭式公司closely held corporation道德准则 code of ethics 强制权力coercive power态度的认知成分 cognitive component 认知失调 cognitive dissonance集体主义 collectivism 承诺概念commitment concept沟通网络 communication networks 沟通 communication竞争优势 competitive advantage 竞争对手情报competitor intelligence压缩工作周 compressed workweek 概念技能 conceptual skills同期控制 concurrent control 冲突 conflict关怀维度 consideration 权变观点contingency perspective控制职能 controlling 控制过程control process控制 control 核心能力 core competencies公司层战略 corporate-level strategy 公司制企业 corporation成本领先战略 cost leadership strategy 创造 creativity信誉 credibility 关键事件critical incidents关键线路 critical path 交叉职能团队cross-functional team文化冲击 cultural shock 顾客部门化customer departmentation数据data 分权decentralization决策制定角色 decisional roles 决策标准 decision criteria决策制定 decision-making 解码 decoding解聘 decruitment 斜向沟通 diagonal communication差异化战略 differentiation strategy 方向性计划 directional plans命令型风格 directive style 事业部型结构divisional structure劳动分工 division of labor 下行沟通 downward communication双职工家庭 dual-career couples 消极冲突dysfunctional conflicts电子企业 e-business 电子商务e-commerce经济附加值 economic value added, EVA 效果 effectiveness效率 efficiency 自我强度 ego strength电子邮件 e-mail 情绪智力 emotional intelligence, EI员工偷窃行为 employee theft 授权 empowerment编码 encoding 创业型企业 entrepreneurial ventures创业精神 entrepreneurship 环境复杂性environmental complexity环境扫描 environmental scanning 环境不确定性environmental uncertainty公平理论 equity theory 承诺升级escalation of commitment尊重需要 esteem needs 民族中心论ethnocentric attitude欧盟 European Community 事件 events期望理论 expectancy theory 专家权力 expert power出口 exporting 外部环境 external environment外部互联网 extranet 益于家庭的福利 family-friendly benefits传真fax 可行性研究 feasibility study反馈 feedback 前馈控制 feedforward control费德勒权变模型 Fielder contingency model过滤 filtering基层管理者 first-line managers弹性工作时间 flexible work hours, flex-time聚焦战略 focus strategy 预测 forecast外国子公司 foreign subsidiary 正式沟通 formal communication正规化 formalization 正规计划部门 formal planning department形成阶段 forming 特许经营 franchising搭便车效应 free rider tendency 积极冲突 functional conflicts职能部门化 functional departmentalization职能层战略 functional-level strategy 职能型结构 functional structure职能型团队 functional team基本归因错误 fundamental attribution error收益分成 gainsharing 甘特图Gantt chart一般行政管理理论家 general administrative theorists一般环境 general environment 普通合伙制 general partnership全球化视野 Geocentric attitude地区部门化 geographic departmentalization。