The hotel guest room complaints(客房投诉)
A:[waiter] B: [guest]
A: Good morning. May I help you?
B:I feel so disappointed about your hotel. Y esterday just solved some question about the cockroach; today the toilet does not work again, what is the matter about it.
A: I'm sorry to hear that, we are very sorry for the inconvenience. May I have your room number? B: 608
A: Would you please have a rest in the lobby, we will deal with the problem for you immediately. B: Ok, Please be quick
A:Housekeeping, room 608 complaints toilet is broken, please immediately dispose. (After 5 minutes)
B: Excuse me, is everything will be ok. I'm very busy.
A: Mr. XX, housekeeping department is dealing with, otherwise you first drink a cup of fruit juice under the rest, and housekeeping department will deal with your question for a while.
B: Well, give me a cup of orange juice. (After 10 minutes)
A: Excuse me, Mr. Li. The inconvenience to you we are sorry, and now your room has all solve, you can continue to check in the.
B: What? Let me continue to check in the room. No way! If the toilet is can not work again what should I do, I don't want to try again, and live in the next room’s guest special noisy, changed a new one immediately
A: Please wait. I check the
A: Mr. XX, I'm sorry. The same type room already all sold out...
B: What? I can not stand it any longer give me a reason, why can not change the room, why? A: Mr. XX. Y ou misunderstood. Y ou know that now is the tourist season, the hotel occupancy rate is extremely high, so we hope you can understand.
B: Now what the room is empty.
A: Twin rooms and executive suite.
B: That's right, and the executive suite that I will do.
A: I'm sorry, Mr. Li. These two types of room price difference is too big, can't for you to change room (embarrassed)
B: please give me a answer .what is your driving at?
A: Mr. XX. Y ou continue to live your original room. But in the remaining few days, to express our regret for all the trouble, we offer you complimentary and free breakfast. Is that ok?
B: That's ok. But you should give me 50% discount prices
A: Mr. XX, our hotel is not playing 50% discount prices.
B: If you can not do it .I will change the room.
A: But our hotel only offer 85% discount.
B: All right, then so be it.
A: Thank you for your tolerant, I wish you a pleasant stay!。