实训任务1
Can I Take a Message?
TaskⅠ:Listen the definitions and write out the corresponding words or phrases.
1.Not in service___________________
2.Connect by telephone____________________
3.Any of many telephone lines which connect various rooms or offices to the
switchboard
_________________________________
4.Look for______________________
5. A central apparatus at which telephone lines are connected and
disconnected__________
6. A telephone call to be paid by the receiver___________________
7.Pass through________________
8.Finish a telephone conversation by putting the receiver back_______________
9.International Direct Dialling_______________
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TaskⅡListen and supply the missing words.
1
Man: Hello.
Operator: I have a ____ call from Calvin Leon. Will you accept the _____?
Man: Sure. Put him on
2
Operator: operator.
Woman: operator, I’m trying to call ______.
Operator: That number is outside this zone. It’s ______ for ___ minutes. Woman: All right. I’ll put in the ____.
3
Operator: Overseas Operator. Which country?
Man:Italy
Operator: Yes, _____.
Man: I’d like to ___a call to Venice,
Italy.
Operator: for which date and time?
Man: _______ at ______ a.m
Operator: what’s your name and ____ number?
Man: Robert Smith ______. The number in Venice is_______.
Operator: we’ll call you when your call is ready to go through.
4
Woman: Hello.
Operator: Hello. I have a _____ call for Mr.Hawkins from Carey Jones.
Woman: There’s no Hawkins here. What number are you dialling
Operator: I’m trying to reach William Hawkins at _____.
Woman: That’s our number, but you’ve made a mistake.
Operator: Sorry for disturbing you.
TaskⅢ: Listen to several calls that are answered by machines and write down the reasons why each call is being answered by a machine instead of a person and the actions you decide to take.
Receiver Reasons Actions
Transit Authority ________ _______
Call for Action ________ _______
Charlie ________ _______
Pioneer Travel ________ _______
Steve ________ ________
TaskⅣDiscuss: Do you know how to make an International Direct
Dialling(IDD) Call?
Reference answers
Task1:
1.disconnected
2.put through
3.extention
4.hunt for
5.switchboard
6.collect call
7.go through 8.hang up 10.IDD
Task2:
1.Collect, charges,
2.7982294, zone, a dollar forty-five, three, coins
3.Go ahead, date, time,
August nineteenth, ten, phone, 663639, 8211083, ready 4.Person-to-person, reach, 6099525, Task3:
Receiver Reasons Actions
Transit Authority all lines are busy wait
Call for Action not on duty call back later
Charlie not at home leave message
Pioneer Travel busy wait
Steve can’t come to the phone leave message
Task4:
If we want to make an International Direct Diallling call, we have go know four things: the Access Code, the Country Code, the Area Code and the Local Telephone Number. For example, if we want to make an IDD call to a friend of yours in Sydney, Australia form Shanghai at 24661923, first we have to dial China’s Access Code—00, and then we dial Australia’s Country Code—61, after that Sydney’s Area Code—2, and at last the Local Telephone Number—24661923. So the whole number will be 00 61 2 24661923.。