*Other’s Capabilities = Individuals, Functions, Lines of Business (LOBs), Suppliers, Customers and Customers’ Customers
Knowledge Turns (2)
Finding Faults
Finding Strengths = 5
0.1 0.5 1 5 10
= 10
Trust
Distrust
= 0.5
Individuals:
=
Suppliers/ Partners:
=
Functions/
Departments:
=Байду номын сангаас
Customers:
=
Lines of
Business:
=
Customers’
❖ My intellect & emotions are not valued
Vision Strategy Culture Values
Customers
How do we leverage the value
of our customers’ knowledge?
Innovating with our customers!
Finance
What investments in our customers bring them excellent results?
Knowledge Era Enterprises, Inc.
1
Knowledge, A Map Please?
Historical Eras
Agricultural Industrial Knowledge
Whaling Industry …
Prototype of Knowledge Intense Industry
❖ Sharing of logs
❖ Superstition: Unlucky to go out twice with the same crew
❖ Known split of profits from the trip
Knowledge & Energy
• • •
Aspirations Capabilities
Sources of Wealth:
Industrial Era
Capital: Money & Machines
Labor Hands
Knowledge Heads
Land & Resources
Sources of Wealth:
Knowledge Era
Capital: Money & Machines
Capital: Money & Machines
Economy of Abundance
Labor Hands
Knowledge Heads
Land & Resources
New Vortex of Understanding about Knowledge Era
Emotional Intelligence The Web
• • •
Person A
• • •
Aspirations Capabilities • • •
Person B
Sources of Wealth:
Agricultural Era
Capital: Money & Machines
Labor Hands
Knowledge Heads
Land & Resources
Labor Hands
Knowledge Heads
Land & Resources
Sources of Wealth:
Capital: Money & Machines
Labor Hands
Knowledge Heads
Land & Resources
Sources of Wealth:
Economy of Scarcity
Knowledge Turns
Inventory Turns =
Cost of Goods Sold for Year Average Inventory for Year
Knowledge Turns =
Ability to Build Upon other’s Capabilities* Level of Distrust
Simple
Nolan & Norton, 1988
Learning & Development
How can we use ours and our customers’ knowledge more effectively?
Balanced Scorecard
Processes
How can we better organize our knowledge?
Organizational Learning & Self-Organizing
Core Competencies Innovation
Knowledge Management Intellectual Capital
Pace of Change
Stable
Dynamic
Complex
Knowledge Requirements
Customers:
=
Knowledge Turns: Results
8 7 6 5 4 3 2 1 0
I ndividual Function LO B Supplier Customer C of C
Knowledge Turns: Results
100 90 80 70 60 50 40 30 20 10 0
浅谈知识管理的未来
Transforming Knowledge: The 21 Century Wealth Driver
“Shaping our Future …”
Cable & Wireless Optus
Melbourne, October 28, 1999
Dr. Charles M. Savage
I ndividual Function LO B Supplier Customer C of C Possible
Industrial Era: Conceptual Confinement
Help!!
❖ I find little trust in the organization
❖ Others are always looking for my weaknesses