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欢迎使用劳动版专业英语教材。
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conference table4 air conditioner5 shield6 potted landscape DialogueA 1 ( d ) 2 ( a )3 ( b )4 ( c )ReadingA file box ( d ) baby bed ( c ) toy ( f )swing ( b ) mural ( e ) bike ( a )B Acceptable: file box muralUnacceptable: baby bed toy swing bikeLesson 4Look and Learn1 energy saving lamp2 recycle3 save waterDialogueA 1 regulate our power use2 get small plants in the office3 implement a recycling program4 turn off the lights when leaving the office5 use energy-saving equipmentB1—c 2—d 3—b 4—aReadingA 1 Yes 2 No 3 Yes 4 NoB significant replace unnecessary scratch incentive benefitUnit 2Lesson1Look and Learn1 calculator2 note book3 scissorsDialogueA 1 quite smooth2 greeting the visitors3 standing to greet a new guest at the tableReadingA 1 C 2B 3 AB business toward contactenthusiasm impression handshakeLesson 2Look and LearnB 1 equipment 2 reception desk 3 registerDialogueA 1 No 2 Yes 3 No 4 YesB1-c 2-d 3-b 4-aLesson 3Look and Learn1 cordless phone2 laptop3 headsetDialogueA 1 to try to answer the telephone by the second or third ring2 to say your name when you answer the telephone3 to have a smile on your face when talking to the customer on thetelephone4 to repeat the question5 to end the call with a warm “Thank you for your call”ReadingA record ( e ) smoke ( f ) eat ( a )noisy ( c ) sleepy( d ) smile ( b )B Acceptable: record smileUnacceptable: smoke eat noisy sleepyLesson 4Look and Learn1 scratch pad2 telephone answering machine3 messageDialogueA 1 Yes 2 No 3 Yes 4 NoB1-d 2-c 3-a 4-bUnit 3Lesson1Look and LearnB 1 airline 2 weather forecast 3 transportationDialogueA 1 New York2 six3 the lake viewReadingA 1 Destination2 Date and time of departure and arrival3 Transportation4 Hotel accommodation5 Appointment6 Reference materialsB 1 Details2 the boss3 the relevant personsLesson 2Look and Learn1 boarding pass/boarding card2 Electric Boarding Pass3 passport4 visa5 airline ticket6 train ticket7 coach ticket 8 steamer ticket DialogueA1-b 2-c 3-d 4-aB 1 B 2 B 3 CReadingA 1 Yes 2 No 3 No 4 YesB experience transportation destination developmentLesson 3Look and Learn1 lobby2 reception3 single room4 double room5 business suite6 double entry suiteDialogueA 1 A 2 A 3 CReadingA single room( d ) MGM Grand ( b ) Luxor ( c )Burj Al-Arab ( a ) double room ( e ) business suite ( f ) B Famous Hotel: Burj Al-Arab MGM Grand LuxorRoom Style: single room double room business suiteLesson 4Look and LearnA 1 soup 2 fish 3 beef4 fruit5 champagne6 dessertC 1 Excluding 2 concernedDialogueA1-b 2-a 3-d 4-cReadingA 1 in advance2 check3 early than lateB restaurant advance additionconcerned amount dependUnit 4Lesson1Look and Learn1 platform2 backdrop3 microphone4 scroll5 stationery6 document DialogueA 1 to ask yourself whether the meeting is necessary or not2 to prepare a notice3 to check the conference room againB 1 d 2 c 3 a 4 b ReadingA 1 C 2 C 3 AB 1 No 2 Yes 3 No 4 YesLesson 2Look and Learn1 white board2 board maker3 pin wallReadingA 1The relevant person or audience2 The subject matter3 The date and Time4 The place5 The things needed to be notified, etcB notice aspect audiencerelevant announcementLesson 3Look and Learn1 cup2 USB flash disk3 mouse matDialogueA pen ( b ) notepad ( d ) stamp ( e )clear bag( f ) pet ( c ) car ( a )B Can be sent to the guests: pen notepad stampC an’t be sent to the guests: clear bag pet carReadingA 1 Yes 2 No 3 Yes 4 NoC1-b 2-d 3-a 4-cLesson 4Look and Learn1 digital recorder/ voice tracer2 take the minutes3 message board ReadingA 1 minutes 2 tape recorder 3 transcribeCUnit 5Lesson1Look and Learn1 audience2 memo3 coworkersReadingA 1 organize your thoughts before writing the memo2 understand the basic format of a memo3 simplify the information4 avoid any statements that are not directly related to the purpose of thememo5 include everyone6 check your spellingB statement personal workplace distract understandLesson 2Look and Learn1 negotiate2 gummed label3 giftDialogueA 1B 2C 3 CReadingA 1 Yes 2 No 3 No 4 YesB1-c 2-d 3-a 4-bLesson 3Look and Learn1 sign pen2 signature flag3 ink deviceDialogueA champagne ( d ) contract ( e ) wind bell ( f )flower( a ) balloon( b ) stage ( c )B suitable for the negotiation: champagne contract flowerunsuitable for the negotiation: wind bell balloon stage ReadingA 1 legal 2 signed 3 attorneyLesson 4Look and Learn1 envelope2 letter opener3 congratulationDialogueA 1 congratulation 2 confused 3 Mr. ThomsonB 1 write it as soon as possible2 brief and sincere3 express how much we hope for further cooperationReadingA1-C 2-A 3-CB deliver modest inexpensiveassociate sincerity faithfully。