第 3 讲
一、名称：Check-in and Showing the guest to their room
二、教学时数：2
三、教学目的:
1.practice the students’listening ability
2.practice the students’speaking ability
3.how to receive a guest with advance reservation
四、重点和难点：
重点：Receiving a guest and showing him to his room
难点：introducing facilities
五、教学方法和手段：
方法：Task-driven method
手段：teach;Q & A; Discussion;role-play
六、教学内容及时间安排
1. check-in
2. Showing the guest to their room
R: You’re welcome. We hope you’l l enjoy your stay with us.
4.Role-play
Situation A: A guest comes up to the Reception Desk. He booked a single room for two nights two weeks ago. He wants to check in. the receptionist checks the reservation card and asks the guest to fill in the registration form.
Situation B: You have booked a twin room for your customer 3 days ago. Now you need to drive them to the hotel and help them to check in at the hotel.
II Guiding Guests to Their Rooms
1.Scene: Showing your customer to their rooms
Ma Liang: We’ve done all the check-in procedure. Mr William, now let me show you to your room.
Mr. Williams (Mr.): Thanks.
M: Let me help you with your luggage.
W: Thank you.
M: Your room is 908 at the ninth floor. Please take this elevator.
W. Ok! By the way, could you tell me about the hotel services?
M: Certainly. The hotel is a first-rate hotel and chosen as the favourite place to stay in by businessmen from many countries.
W:How about the restaurants?
M: There are four spacious Chinese restaurants deluxe Western-style restaurant, large and small banquet halls bar and a 24-hour café.
W.: Sounds great. Have you got a swimming pool?
M: Yes. It’s on the first floor.
M: Sure. At the end of your stay, if you want to buy some souvenirs, you can go to the shop beside the lobby.
W: That’ll be very convenient.
M: Yes. Here we are. (Presses the card to unlock the door and switches on the light.) This is your room. This room has a telephone, a color TV set, an indoor movie, a web link, an air conditioner, a mini-bar and local newspapers. Here is the brochure explaining hotel services. It gives you an idea about our services and facilities.
W:Thanks very much!
2. Other sentence patterns
1) This way, please.
2) After you, sir.
3) Are you satisfied with your room?
4) Would you mind my putting your luggage here?
5) This is the TV control. You can get any channel you like.
6) This is the air-conditioning control unit. You set temperature like this.
7) You can make your own tea and coffee by using this electric kettle.
8) There is a mini-bar under the table. The price list is on top of it. You may pay the cashier for what you drink when you check out.
9) Special laundry bags with price lists are placed in the closet.
10) A Chinese restaurant is on the third floor in our hotel.
11) If you don’t want to be disturbed, just place this “please do not disturb” sigh outside the door.
3.V ocabulary
(1) Lobby 大堂key card 门卡
piece （行李）件souvenir 纪念品
corridor 走廊elevator 电梯
bellman (doorman) 行李员restaurant n. 饭店、餐馆
indoor a. 室内的salon n.沙龙、美容室
convenience n. 便利、方便banquet n. 宴会、盛宴
luggage 行李brochure 小册子
facility 设备
(2)disturb 打扰
Please do not disturb us when we are working. 工作的时候请不要打扰我们。

(3)satisfied
We are satisfied with the smoothness of the negotiation.
我们对谈判的顺利进行很满意。

4.Role-play
Situation: Mr. Stone comes to the hotel. This is the first time he has come to china.
You are showing him to his room. Be sure to introduce something useful to him and introduce all the facilities in the room.
Steps:
(1)The teacher would ask some pairs to act out their dialogue in front of the class.
(2)Give comments and advices to improve the students’ dial ogues.
（三）、归纳总结。