you leave your phone number, I’ll get in touch with you. (The salesgirl takes a pen to write.) Customer: OK. Thank you for your help. Salesgirl: You are welcome.
UNIT 1 Workplace Manners
What Can I Do for You? (A salesgirl is serving a customer in a shop politely.) Salesgirl: Good morning, madam. What can I do for you? Customer: Yes, I’m looking for a dress in size 36. Salesgirl: How about this blue one? Customer: The color is nice, but I prefer silver. Salesgirl: Sorry, madam, we don’t have the right size in silver. But if
and water. Passenger: I’d like to have a cup of coffee. Flight attendant: Yes, sir. I’ll bring it for you. Passenger: By the way, can I have a pillow and a blanket? Flight attendant: Of course. Passenger: Thanks.
英语（服务类）（职业模块）
Role Play
UNIT 1 Workplace Manners
Practice the dialogue by using the pictures below and see if you can say more.
英语（服务类）（职业模块）
Part II
Listening 2 Dialogue 2 Role Play
UNIT 1 Workplace Manners
Unit Goals
UNIT 1 Workplace Manners
Learners should be able to
◆ understand customer requests ◆ talk about how to satisfy passenger needs ◆ read about proper workplace manners ◆ write about office manners
restaurant shop
hospital plane
office hotel
UNIT 1 Workplace Manners
A nurse works in a __h_o_s_p_it_a_l__.
An office clerk works in an __o__ff_ic_e____.
Chefs work in a A salesgirl _re_s_t_a_u_r_a_n_t_. works in a
__s_h_o_p_____.
英语（服务类）（职业模块）
UNIT 1
Listening & Speaking Workplace Manners
Part I Part II Words and Expressions
英语（服务类）（职业模块）
Part I
Listening 1 Dialogue 1 Role Play
Unit 1
Workplace Manners
1CΒιβλιοθήκη ntentsUnit Goals Lead-in
Listening & Speaking Reading & Writing Language in Use Unit Task Extended Activities Fun Time
英语（服务类）（职业模块）
3
□pillow □medicine □blanket
script
英语（服务类）（职业模块）
Dialogue 2
UNIT 1 Workplace Manners
May I Have a Cup of Coffee, Please? (A flight attendant is serving a passenger.) Flight attendant: May I help you, sir? Passenger: I’d like something to drink. Flight attendant: Certainly. We have tea, coffee, fruit juice, Cola
英语（服务类）（职业模块）
Lead-in
Do you know their workplace? Match.
restaurant shop
hospital plane
office hotel
UNIT 1 Workplace Manners
A hotel receptionist works in a _h_o__te_l_.
UNIT 1 Workplace Manners
英语（服务类）（职业模块）
Listening 2
UNIT 1 Workplace Manners
Tick what the passenger needs.
1
2
□coffee □water □Cola
□magazine □newspaper □headphones
UNIT 1 Workplace Manners
英语（服务类）（职业模块）
Listening 1
Listen and number the pictures.
UNIT 1 Workplace Manners
A
B
C
D
( 3) script
( 1)
(4 )
(2 )
英语（服务类）（职业模块）
Dialogue 1
Flight
A store cashier Waiters and
attendants work works in a
waitresses work
on a _p_l_a_n_e_. _s_h_o_p_.
in a _re_s_t_a_u_r_a_n_t.
英语（服务类）（职业模块）
Lead-in
Do you know their workplace? Match.