当前位置:文档之家› 民航英语口语

民航英语口语

民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8编ContentsUnit One Flight Information(航班问询) (3)Lesson One Flight Information(航班问询) (3)Lesson Two Travel Inquiry(航空旅游问询) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直达航班与联程航班) (8)Unit Two Airline Reservations(订票) (9)Lesson One Reservations(订票) (9)Lesson Two Onward Reservations(订续程票) (10)Lesson Three Reservation Change(订票改变) (12)Lesson Four Delay and Cancellation(延误与取消) (13)Lesson Five Standby(候补) (14)Unit Three Ticketing and Fares(出票与票价) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价与支付方式) (17)Lesson Three Lost Ticket and Refund(机票遗失与退票) (18)Unit Four Reconfirmation(再证实) (19)Unit Five Check In(办理登机手续) (20)Lesson One Normal Check-in(办理登机手续) (20)Lesson Two Ticket and Passport(机票与护照) (22)Lesson Three Seat Preference and Baggage(座位选扫与行李) (23)Lesson Four At the Check-in Counter(在行李交运柜台) (24)Unit Six At the Information Counter(在问询处) (25)Lesson One Passenger List(旅客舱单) (25)Lesson Two At the Information Counter(在问询处) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(过境旅客) (28)Lesson Two Baggage Handling(行李处理) (29)Unit Eight Hotel and Ground Transportation(旅馆与地面交通) (30)Lesson One Hotel(旅馆) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好吗?这是一句问候语。

类似的句子还有:How are you getting on ?How are you keeping?How are things with you?2.I’ve had my hands full lately. 最近我很忙。

3.We’re up to our eyes in it. 我们一直忙于订票售票。

4.Most of them are for general information… 大多数的来电是询问一般情况…5.…passengers with complaints against the airlines…对航空公司不满的旅客6.identity cards 身份证7.health certificate 健康证明8.I really mean it. 我是当真的。

9.Airlines must have a definite time to allow passengers to pick out the flights. 航空公司肯定有一限定的时间,让旅客选择航班。

10.fist class and economy class 头等舱与普通舱。

航空服务等级常用一字母来代替。

如:F――fist class 头等舱Y――economy class 普通舱C――business class 公务舱(价格与服务标准介于头等舱与普通舱之间)K――budget class 计划经济舱(中国民航优惠给出国留学人员,价格比普通舱便宜)11.That is 也就是说,即;有时略写成i.e.12.class of service 服务等级13.The ticket agent is able to figure out the face only after the passenger tells him the exact class of service he intends to travel. 旅客把自己要求乘坐的确切的服务等级告诉售票员后,售票员才能计算出票价。

14.an ever-growing fleet 一支日益壮大的机队15.These sophisticated aircraft break travel barriers by flying faster and further non-stop. 这些装备精良的飞机靠飞得更快、直达距离更远的优势,从而突破了航空旅游上的障碍。

16.Aboard our airline you are sure of the safety and comfort and you can enjoy the genuine warmth and charm that only our airline offers. 乘坐本航空公司,保证您安全、舒适。

您会感受到只有本航空公司给予旅客真挚的温馨和迷人的魅力。

e, come, that’s all of your ad. 得了,得了。

别做广告了。

come 用来表示提醒、不耐烦等。

如:come, John, don’t be so cross. 行了,约翰,别发脾气了。

18.the International Air Transport Association(IATA) 国际航空运输协会19.alteration in schedule 计划改变20.you can transfer a full-fare ticket issued by an I.A.T.A. member to any other member airline. 您可以把国际航空运输协会会员公司开给您的全额票价,转到其它任何一家该协会会员的航空公司中使用。

Useful Expressions1.It’s time for sb. to do sth. 某人该做某事。

It’s ti me for passengers to board the plane. 旅客该登机了。

It’s my intention to obtain an airline brochure. 我想要一本航空公司的小册子。

2.You need to do …, otherwise… 你该做… ,否则……You need to go to buy the tickets; otherwise it would automatically be cancelled. 您必须去购票。

否则,订票会自动取消。

We’d better make inquiries about the flight schedule, or we can not decide the date of leaving. 最好了解一下航班的时刻表。

否则我们无法决定启程的日期。

3.Peter prefers to go to the airport by limousine rather than by taxi. 彼得宁愿坐班车去机场,而不愿坐出租车去。

4.Peter prefers limousine to taxi. 彼得喜欢坐班车而不喜欢坐出租车。

5.to have one’s hands full 忙碌6.be up to one’s eyes in works 忙于工作7.be busy with… 忙于…8.the peak season for traveling 旅游高峰季节9. a high time for harvesting 正值收获时刻10.a rush hour 上下班高峰时间11.to do sth. by hand 手工操作12.to make reservation(in advance/before hand) (预)订票13.to book tickets 订票14.booking office/airline ticket office 航空公司售票处15.to deal with/cope with/ handle 处理16.to figure out 计算出17.to inform/ advise sb. of sth. 通知某人某事18.to let sb. know 告知某人19.fist class/business class/ economy class 头等舱/公务舱/普通舱20.class of service 服务等级21.to go (fly, travel) economy 坐普通舱to issue a ticket 开票Lesson TwoTravel InquiryNotes1.Flight MU915 MU915 航班各航空公司都有各自的二字代码(Airline codes)我国航空公司的二字代码如下:CA――Air China 中国国际航空公司CZ――China Southern Airlines 中国南方航空公司MU――China Eastern Airlines 中国东方航空公司……2.9:40 a.m. 上午九点四十分a.m. 上午p.m. 下午3.the Shanghai-Osaka one-way fare is …. 上海至大阪的单程票价为…..4.Please feel free to ask your stewardess for whatever you need. 需要什么,尽管向乘务员提出来。

相关主题