民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
务似的句子务有,How are you getting on ?How are you keeping?How are things with you?2.,’ve had my hands full lately. 最近我忙。
很3.We’re up to our eyes in it. 我务一直忙于务票票。
售4.Most of them are for general information… 大多的务是务务一般情…数来况5.…passengers with complaints against the airlines…务航空公司不务的旅客6.identity cards 身务份7.health certificate 健康务明8.I really mean it. 我是的。
当真9.Airlines must have a definite time to allow passengers to pick out the flights. 航空公司肯定有一限定的务务～务旅客务务航班。
10.fist class and economy class 务等务普通务。
与航空服务等务常用一字母代替。
如,来,――fist class 务等务Y――economy class 普通务C――business class 公务务;价格服务务准介于务等务普通务之务,与与K――budget class 务务务务;中民航务惠务出留人务～价格比普通务便宜,划国国学11.That is 也就是务～即;有务略成写i.e.12.class of service 服务等务13.The ticket agent is able to figure out the face only after the passenger tells him the exact classof service he intends to travel. 旅客把自己要求乘坐的切的服务等务告务票务后～票务才能务确售售算出票价。
14.an ever-growing fleet 一支日益大的机务壮15.These sophisticated aircraft break travel barriers by flyingfaster and further non-stop. 务些装靠达离从务精良的务机务得更快、直距更务的务务～而突破了航空旅游上的障碍。
16.Aboard our airline you are sure of the safety and comfort and you can enjoy the genuinewarmth and charm that only our airline offers. 乘坐本航空公司～保务安全、舒适。
感受您您会到只有本航空公司务予旅客务的馨和迷人的魅力。
真温e, come, that’s all of your ad. 得了～得了。
务做告了。
广come 用表示提醒、不耐务等。
来如,come, John, don’t be so cross. 行了～务翰～务务脾了。
气18.the International Air Transport Association(IATA) 国运会务航空务务务19.alteration in schedule 务改务划20.you can transfer a full-fare ticket issued by an I.A.T.A. member to any other member airline.您国运会会可以把务航空务务务公司务务的全务票价～务到其任何一家务务务的航空公司中使您它会会用。
Useful Expressions1.It’s time for sb. to do sth. 某人务做某事。
It’s time for passengers to board the plane. 旅客务登机了。
It’s my intention to obtain an airline brochure. 我想要一本航空公司的小子。
册2.You need to do …, otherwise… 你务做… ～否务……You need to go to buy the tickets; otherwise it would automatically be cancelled. 您必务去务票。
否务～务票自务取消。
会We’d better make inquiries about the flight schedule, or we can not decide the date of leaving. 最好了解一下航班的务刻表。
否务我务无法定程的日期。
决启3.Peter prefers to go to the airport by limousine rather than by taxi. 彼得愿坐班务去机务～而宁不愿坐出租务去。
4.Peter prefers limousine to taxi. 彼得喜务坐班务而不喜务坐出租务。
5.to have one’s hands full 忙碌6.be up to one’s eyes in works 忙于工作7.be busy with… 忙于…8.the peak season for traveling 旅游高峰季务9.a high time for harvesting 正务收务务刻10.a rush hour 上下班高峰务务11.to do sth. by hand 手工操作12.to make reservation(in advance/before hand) (务)务票13.to book tickets 务票14.booking office/airline ticket office 航空公司票务售15.to deal with/cope with/ handle 务理16.to figure out 务算出17.to inform/ advise sb. of sth. 通知某人某事18.to let sb. know 告知某人19.fist class/business class/ economy class 务等务/公务务/普通务20.class of service 服务等务21.to go (fly, travel) economy 坐普通务 to issue a ticket 务票Lesson TwoTravel InquiryNotes1.Flight MU915 MU915 航班各航空公司都有各自的二字代务;Airline codes,我航空公司的二字代务如下,国CA――Air China 中务航空公司国国CZ――China Southern Airlines 中南方航空公司国MU――China Eastern Airlines 中务方航空公司国……2.9,40 a.m. 上午九点四十分a.m. 上午 p.m. 下午3.the Shanghai-Osaka one-way fare is …. 上海至大阪的务程票价务…..4.Please feel free to ask your stewardess for whatever you need. 需要什务～管向乘务务提出尽来。