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The case against:
• EI is too vague a concept
• EI can’t be measured
• EI is so closely related to intelligence and personality that it is not unique when those factors are controlled
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Sources of Emotions and Moods
Day of Week and Time of Day
▪ More positive interactions will likely occur mid-day and later in the week
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After studying this chapter, you should be able to:
1. Differentiate emotions from moods and list the basic emotions and moods.
2. Identify the sources of emotions and moods.
• Positivity Offset. At zero input, when no stimulus is provided, most people experience a mildly positive mood. In fact, positive moods tend to be more common than negative ones.
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More Sources
Weather
▪ No impact according to research
Stress
▪ Increased stress worsens moods
Social Activities
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Emotional Terminology
Affect
▪ A generic term that encompasses a broad range of feelings that people experience
• Positive Affect. The mood dimension consisting of positive emotions such as excitement, selfassurance, and cheerfulness at the high end with boredom, sluggishness, and tiredness at the low end.
Emotion
▪ Intense feelings that are directed at someone or something
▪ Short termed and action-oriented.
Mood
▪ Feelings that tend to be less intense and longer-lasting than emotions and often lack a contextual stimulus
Essentials of Organizational Behavior, 10/e
Stephen P. Robbins & Timothy A. Judge
Chapter 7
Moods, Emotions and Organizational Behavior
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6. Contrast the experience, interpretation, and the expression of emotions across cultures.
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Why Were Emotions Excluded from OB Study?
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Even More Sources
Exercise
▪ Mildly enhances positive mood
Age
▪ Older people experience negative emotions less frequently
Gender
▪ Women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions
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OB Applications of Emotions and Moods
• Selection – Employers should consider EI a factor in hiring for jobs that demand a high degree of social interaction
▪ Surface Acting is hiding one’s true emotions
▪ Deep Acting is trying to change one’s feelings based on display rules
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Байду номын сангаас
Affect, Emotions, and Moods
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The Spectrum of Basic Emotions
• Classifying Moods: Positive and Negative Affect
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The Functions of Emotions
• Emotions and Rationality
▪ Emotions are critical to rational thought: they help in understanding the world around us.
▪ Detect emotions in others, and
▪ Manage emotional cues and information.
Moderately associated with high job performance
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Emotional Intelligence on Trial
• Felt Emotions:
▪ the individual’s actual emotions
• Displayed Emotions:
▪ the learned emotions that the organization requires workers to show and considers appropriate in a given job
• Mood States: General groupings of affective emotions into negative and positive categories.
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Positive Emotions
• Emotional dissonance is
when an employee has to
project one emotion while
simultaneously feeling
another
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Felt vs. Displayed Emotions
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Emotional Intelligence
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A person’s ability to:
▪ Be self-aware (to recognize his or her own emotions as experienced),
• Myth of rationality – emotions were the antithesis of rationality and should not be seen in the workplace
• Belief that emotions of any kind are disruptive in the workplace
▪ Could be due to socialization
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Emotional Labor
An employee’s expression of organizationally desired emotions during interpersonal transactions at work
3. Discuss the impact emotional labor has on employees.