Letters of Complaint
需要投诉的情况： 1.消费利益受损 2.正常生活工作等受到干扰
投诉信的内容
• 说明投诉的原因并表示遗憾 • 实事求是的阐述事情发生的经过，切记不
要夸大其词。 • 指出问题引起的后果。 • 提出批评及处理的意见或敦促対方采取措
施或者提出所希望的赔偿以及补救方式。
I am writing to make a complaint about
the TV bought in your store and the rude manner of your assistant.
• On getting home , I find the TV was • 2.描述具体情况 • 3.期待解决方案
Tips
• 写投诉信时语气要冷静、郑重、克制，不 必过于礼貌。但也要就事论事，不能进行 人身攻击，同时，在描述问题时尽量采用 被动句式，使描述更加客观合理。
◇ 词句模板 ◇ 1．段首常用语： (1)I am writing to make a complaint about… (2)I am most reluctant to complain，but… (3)One annoying aspect of your service is… (4)I have been pleased with your services for years，but now I feel very disappointed. (5)I would like to draw your attention to the problem/fault… (6)I am writing to inform you that I find…unsatisfactory. (7)I wish to express my dissatisfaction/disappointment about…
• When I took it back to the shop, the assistant had a rude attitude to me, a customer.
• was your customer.
…who
• To my surprised, the assistant was very rudeness and ignored me.
• To my surprise, the assistant was very rude and ignored me.
• It is an action that he already out of his duty.
?
Dear manager, Now I am writing to tell you that I bought a TV set from your
shop several days ago. But When I brought it home and turned it on, I found I didn’t work properly. So I took it back To the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.
返回目录
Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but
I am afraid that I have to make a complaint about…(内容）. ③The reason for my dissatisfaction is ______（总体介绍）.
⑧Thank you for your consideration and I will be looking
forward to your reply.
Yours sincerely,
Li Ming
• 1. I am writing to make a complaint about something.
• On getting home, I found the TV didn’t work when I tried turning it on.
•
… there was
something wrong with the TV…
• Taking it back to shop, the assistant had a rude attitude to me who as a customer.
④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面 给你带来的后果）.
⑦I appreciate it very much if you could ______（提出建议和 请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）.
返回目录
2．段尾常用语： (1)It would be highly appreciated if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I would appreciate it very much if you could…