receptionist:
provide information answer switchboard receive visitors answer queries deal with (telephone) enquiries take message make arrangement direct the comers to the right person keep the receptions area tidy, organize reading materials and provide refreshment 10. do basic clerical work 11. do simple bookkeeping

___(2) The executive or his secretary will always come down to the F reception area to greet the visitor. If the visitor is an important client. ___(3) Only the receptionist is responsible for escorting the visitor to the F or another secretary executive’s office. ___(4) Addressing the visitor by name can show friendliness and give a T good impression to the visitor. ___(5) If a visitor’s request for a meeting cannot be satisfied, the F receptionist
Part Ⅱ Listening Practice
Task 2-2 Listen to second part of the passage. Decide whether the following statements are true (T) or (F). a certain ___(1) There is actually no procedure for receiving visitors. F
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约会 草拟，简述 贸易公司 推荐 移动 程序 陪同，陪伴 住宿 可供选择的 记录 代理协议 采购经理 分机
Task 2-1


A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, in addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors. A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on business. Executives often ask receptionists to make travel arrangements for them, such as booking hotel rooms and airline tickets.
New words（P96-100）
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appointment sketch trading company recommend movement procedure accompany accommodation alternative register agency agreement Purchasing manager extension
Teaching Objectives
After completing this lesson, students should be able to: ---understand the procedures involved when receiving business visitors; ---effectively use communication skills to: receive business visitors who have an appointment; receive business visitors who do not have an appointment; meet visitors at the airport; participate in small talk about travel, weather or accommodation.
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To be a receptionist you should:
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have a smart appearance; have good communication skill, both spoken and written be able to stay calm under pressure at busy times be courteous(有礼貌的), but firm, when dealing with difficult, impatient or distress people be efficient and well organized be able to work on your own have basic computer skills be able to use office equipment such as switchboards, fax machines and photocopiers be interested in the work of the organization